Experience

Maples Group

• Cayman Islands
• Financial Services
• 700 & Above Employee

• Business Analyst Manager

  • Jan 2021 - Present

• Business Analyst

  • May 2020 - Jan 2021



Weatherall Consulting LTD

• London, United Kingdom

• Director

  • Jul 2015 - Jan 2021

  Management consultant specialising in process design, improvement and optimisation. Please see below for detailed project descriptions. Management consultant specialising in process design, improvement and optimisation. Please see below for detailed project descriptions.



Talking Toucan Digital Consultancy

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Managing Director

  • Jun 2019 - May 2020



Harsco Corporation

• United States
• Environmental Services
• 300 - 400 Employee

• GDPR Business Analyst (Contract)

  • Apr 2018 - Aug 2019

  Initially I joined Harsco to work on their GDPR project. I conducted a supplier review and analysis of all internal data processing activities. I then proposed security and process improvements to ensure GDPR compliance. I was invited to continue to implement some of the proposed solutions. This included the design and build of a Nintex workflow automation system using lean six sigma process improvement. I also helped to implement a Mobile Device Management (MDM) security solution and designed a Globalscape secure payment solution across multiple countries.



Harrods Bank Limited

• United Kingdom
• Banking
• 1 - 100 Employee

• GDPR Consultant / Mortgages Process Consultant (Contract)

  • Sep 2017 - Mar 2018

  I delivered two projects during my time at Harrods Bank. My work as the lead GDPR business analyst meant completing a GDPR data audit and gap analysis then moving on to manage sub projects that ensured each data repository was GDPR compliant. Unique challenges were successfully overcome through a mixture of policy or procedure updates, data restructuring and the use of 3rd party solutions such as Varonis data security software. The project was successful despite Harrods Bank owning over 125 years of data. I also delivered an end to end mortgage process review which involved documenting the full mortgage lifecycle from initiation to completion as well as mortgage servicing processes. The project was delivered ahead of schedule and the project outputs formed an important consideration for the takeover of Harrods Bank by Tandem. Responsibilities - Documenting the end to end mortgage lifecycle (a highly complex and bespoke process with the average mortgage value exceeding £1.5 million) - Supporting the delivery a new SQL server mortgage portal which has become the primary mortgage system used by Harrods Bank. - Delivery of the GDPR data audit (identification of all GDPR data) - Delivery of the GDPR compliance gap analysis (this required an in-depth understanding of all data repositories and the 99 GDPR articles) - Delivery of sub projects ensuring each data repository is GDPR compliant.



bp

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Continuous Improvement Consultant (Contract)

  • Jan 2017 - Jun 2017

  I held the position of Continuous Improvement Analyst in the Central Operational Excellence Team of BP Global Financial Services, the area of BP responsible for oil and gas trading. I held a range of different responsibilities which included; delivering a new incident management system (traditional Business Analyst duties), designing training materials to strengthen regulatory compliance, responding to group audit findings, conducting a review of out of office / hours trading practices in accordance to BP policy and detailed analysis of incident data trends. Responsibilities - Present risk and compliance findings to the Chief Risk Officer (CRO). - Conduct process reviews to strengthen adherence to controls framework. - Management of product delivery lifecycle of a new incident management system (business requirements, use cases, user journeys, process flows). - Management and delivery of internal projects strengthening compliance. - Responsible for energy trading incident trend analysis. - Support the delivery of internal cultural shift to learning organisation. - Create summary documents used by the executive team (CRO, CFO, CEO).



Inmarsat

• Telecommunications
• 700 & Above Employee

• Business Process Consultant (Contract)

  • Aug 2016 - Dec 2016

  I assisted Inmarsat (a world leader in Satellite communications) to embed a culture of process awareness, continuous improvement and learning. I was responsible for documenting ‘As Is’ processes and defining the ‘To Be’ state. Working within the risk function, I was a leader in redesigning business practices to reduce operational risk and solve business critical problems. I built excellent relationships with senior stakeholders whilst project managing deliverables within strict timelines. I used Lean Six Sigma and ITIL methodologies to define the target state operating model and processes. In scope processes included Incident & Problem Management, Finance & Treasury, P2P, Accounts Payable, SAP HR, ‘Lead to Cash’ and ‘Concept to Retire’. Responsibilities - Document current state processes and design future state processes in line with Target Operating Model (TOM). - Assisting the Head Business Architect in TOM definition and development. - Host process workshops to drive process definition and improvement. - Creation of process documentation e.g. process maps, SIPOC, value stream analysis, procedure documents, Ishikawa diagrams, customer journeys etc.



Santander

• Spain
• Banking
• 700 & Above Employee

• Mortgage Process Consultant (Contract)

  • Jul 2015 - Dec 2015

  Working on the ‘End to End Mortgage Servicing Review’ project I helped define the ‘As Is’ position of mortgage servicing operations then propose ‘tactical’ and ‘strategic’ process improvements in line with the target operating model (TOM) and lean six sigma. Complex and comprehensive deliverables were produced and presented to senior stakeholders. The project received positive feedback from all stakeholders. Responsibilities - Quick and accurate definition of ‘As Is’ processes. - Detailed process analysis defining ‘To Be’ process proposals. - Presentation of findings and proposals to senior stakeholders. - Ability to identify future issues and opportunities for improvement. - Promote a culture of continuous improvement within the bank - Working effectively as a team on all key deliverables. - Documentation creation process maps, customer journeys diagrams etc



BCS Consulting, part of Accenture

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Management Consultant

  • Feb 2015 - Jul 2015

  Deutsche Bank – Business Analyst - EMIR Trade Reporting: March 2015 - July 2015 The role involved consulting to a major German investment bank as a member of the remediation team for the swaps trade reporting programme, particularly focusing on European Market Infrastructure Regulation (EMIR). Responsibilities - Managing the resolution of compliance gaps within the reporting solution. - Communicating with the German regulator (BaFin). - Designing internal processes to improve internal practice. - Writing business requirements documents used by external developers. - Managing business risks and issues (RAID log management).



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Management Consultant

  • Feb 2013 - Feb 2015

  Key Skills (from overall time at Accenture) - Business Process Improvement and Optimisation / Microsoft Office Visio - Business Analysis - Change Management - Project Management - Stakeholder Management. - Lean Six Sigma - Agile delivery Financial Services Operations – Process Analyst: April 2013- July 2014 The role involved consulting to one of the UK's largest retail banks as a member of the process design, management and improvement team. Responsibilities - Dedicated process resource for one of the highest profile work streams. - Designing robust end to end process solutions across multiple work streams. - Maintaining existing operational processes. - Creation of documentation which the operation will ultimately rely upon. - Project managing the delivery of different work streams. - Ensuring regulatory compliance of new process design. - Established self as an SME in given work streams. - Liaison with change teams on several UK sites. Public Sector – Stabilisation Digital Support Analyst: August 2014- January 2015 The role involved consulting to a high exposure public sector client as part of the stabilisation team of a new digital delivery centre operating using ‘Agile Delivery’. The role had a focus on design and managing the delivery of operational change. Responsibilities - Strong emphasis on project management of internal stabilisation projects. - Developing relationships with key clients. - Leading and implanting centre wide operational change. - Developing a successful reusable on boarding approach for the centre.



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• PPI Investigator (Contract)

  • Dec 2012 - Feb 2013



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Financial Case Assessor / Deputy Team Leader

  • Nov 2011 - Dec 2012

  My primary role was to conduct full case reviews to make final decisions on financial complaints. The role involved analysing data from various sources to make informed and rationalised decisions regarding allegations. Key requirements of the role included: - Analysing data and information to make fair, clearly rationalised and compliant decisions based on the findings of my investigations. - Learning and staying up-to-date with a complex and fluid review process. - Communicating effectively with clients as well as project members through channels such as e-mail, telephone and letter. - Working under strict deadlines whilst maintaining a high level of quality. - Effective collaboration with team members to assist each other and work effectively as a group. In May 2012 I was entrusted the responsibilities of deputy team leader. This role involved assuming all responsibilities of team leader managing a group of twelve case assessors. Responsibilities included: - Attending senior management meetings. - Conducting presentations to liaise information to my team. - Allocation of workflow. - Ensuring clear communication between my team and operations support.