Clark Son Gonzales
IT Support/Technician at University of the Cordilleras- Claim this Profile
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Bio
Credentials
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Explore a Career in IT Support
LinkedInMay, 2023- Nov, 2024 -
Windows Server 2022: Install and Configure Active Directory
LinkedInMay, 2023- Nov, 2024 -
IT Service Desk Careers and Certifications: First Steps (2017)
LinkedInFeb, 2023- Nov, 2024 -
Windows 10: Administration
LinkedInMay, 2022- Nov, 2024 -
Windows 10: Managing Admin Tasks Essential Training
LinkedInMay, 2022- Nov, 2024 -
Windows 10: Security
LinkedInMay, 2022- Nov, 2024 -
Windows 10: Supporting Users Essential Training
LinkedInApr, 2022- Nov, 2024 -
Building a Home IT Lab
LinkedInMar, 2022- Nov, 2024 -
IT Support for a Hybrid Workforce
LinkedInMar, 2022- Nov, 2024 -
Troubleshooting Common PC Issues for Users
LinkedInMar, 2022- Nov, 2024 -
NAPOLCOM EXAM PASSER
National Police CommisionFeb, 2022- Nov, 2024 -
Learning PC Maintenance and Performance
LinkedInJan, 2022- Nov, 2024 -
Learning VPN
LinkedInJan, 2022- Nov, 2024 -
Building Your Technology Skills
LinkedInSep, 2021- Nov, 2024
Experience
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University of the Cordilleras
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Philippines
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Higher Education
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200 - 300 Employee
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IT Support/Technician
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May 2019 - Present
-Provided level 1 and 2 technical support, maintaining software, hardware, and network operations for multiple departments and offices. -Configured and set up workstations, ensuring each employee had the necessary computer equipment and software to complete their tasks. -Installed and maintained communication equipment such as Wi-Fi and LAN connections, ensuring seamless connectivity across all institutions and offices. -Monitored and installed computer updates and software, ensuring that all workstations were up-to-date and optimized for performance. -Troubleshot computer and peripheral issues, resolving technical difficulties quickly to prevent work delays. -Installed Windows Server and configured domains to maintain optimal network performance for laboratories. -Provided technical assistance to employees and students, including support for their personal devices, and educated them on how to use technological devices and software effectively. -Maintained multimedia presentation functionality and connectivity for live activities, meetings, and events using streaming platforms. -Conducted regular analysis of computer hardware and software to identify potential issues and provided effective solutions. -Monitored and maintained computer laboratories and Windows Server installations, ensuring optimal performance and security .-Maintained network operations and connectivity throughout the firm and its various departments and offices. -Evaluated requests for ICT equipment, based on specific needs and specifications, and researched the best devices to meet those needs. -Conducted research on new ICT devices to increase work efficiency, meetings, events, and duties that would benefit employees. Show less
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BUREAU OF FIRE PROTECTION/BFP
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Baguio, Cordillera Administrative Region, Philippines
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Firefighter Volunteer
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Oct 2018 - Sep 2021
-Completed fire brigade training program, which included instruction in firefighting techniques, fire safety, rescue operations, and emergency medical services. -Trained in the use of firefighting equipment, including hoses, nozzles, and fire extinguisher. -Experienced in responding to emergency situations and working effectively under pressure. -Skilled in using communication systems to coordinate with other emergency responders and provide situational updates. -Knowledgeable in fire prevention techniques and risk assessment, with the ability to identify potential hazards and implement safety measures. -Able to work well as part of a team, including participating in team training exercises and drills. -Adheres to safety protocols and procedures to ensure the safety of self and team members during firefighting and rescue operations. Show less
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Production Operator
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Dec 2017 - Jan 2019
-Operated Tajima embroidery machines to produce high-quality embroidered designs.-Set up and programmed machines with digital designs, ensuring that designs were properly aligned, scaled, and spaced.-Monitored machines during operation, checking for errors or malfunctions and making adjustments as needed to maintain production efficiency and quality.-Maintained a clean and organized work area, including regularly changing needles and thread and disposing of waste materials.-Collaborated with design and production teams to ensure that embroidered designs met customer specifications and quality standards.-Maintained accurate records of production and machine maintenance activities, including tracking machine uptime, downtime, and repairs.-Demonstrated a strong attention to detail and quality, ensuring that each embroidered design was free of errors and met customer expectations.-Adhered to safety protocols and procedures to ensure a safe working environment for self and colleagues. Show less
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Graphic Design Artist
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Oct 2017 - Jan 2019
-Design computerized embroidery patterns that meet customer specifications and production requirements.-Use design software, such as Adobe Illustrator and Tajima to create embroidery designs.-Work closely with the production team to ensure designs are optimized for production and meet quality standards.-Collaborate with customers and other designers to create unique and customized embroidery designs.-Maintain a high level of accuracy and attention to detail when creating designs.-Stay up-to-date with industry trends and advancements in embroidery design technology.-Manage multiple projects simultaneously and deliver designs on time.-Communicate effectively with internal and external stakeholders to ensure design specifications are met. Show less
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University of the Cordilleras
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Philippines
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Higher Education
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200 - 300 Employee
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Internship
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May 2017 - Aug 2017
-Assisted with the setup, configuration, and maintenance of computer hardware and software systems, including servers, workstations, laptops, and mobile devices. -Responded to user requests for technical support, troubleshooting issues related to hardware, software, and network connectivity using remote support tools, command-line interfaces, and other diagnostic techniques. -Installed and configured operating systems, software applications, and peripheral devices, including printers, scanners, and cameras, ensuring that all systems were properly integrated and functioning smoothly. -Documented all support requests and resolutions using ticketing systems and other tools, maintaining accurate records of hardware and software inventory, repairs, and maintenance. Show less
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Education
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2014 - 2017
University of the Cordilleras
Bachelor's degree, Information Technology
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