Business Analyst

• Jan 2021 - Present

Business Consultant

• 2018 - 2019

•Worked with Executive level leadership to create vision of future state Commercial Lines Brokerage process. •Facilitated Associate level collaboration to create streamlined process aligning and improving existing processes from Columbus and Des Moines. •Spearheaded the legal merger project to combine the legal entities from Columbus and Des Moines. •Orchestrated cloud migration of company’s internal websites. •Worked with Executive level leadership to create vision of future state Commercial Lines Brokerage process. •Facilitated Associate level collaboration to create streamlined process aligning and improving existing processes from Columbus and Des Moines. •Spearheaded the legal merger project to combine the legal entities from Columbus and Des Moines. •Orchestrated cloud migration of company’s internal websites.

Process Improvement Specialist

• 2017 - 2018

•Collaborated with leadership to develop and display the calculation of software release metrics. •Created standardized documents to provide structure and consistency for software releases. •Analyzed historical data for department audits. •Collaborated with leadership to develop and display the calculation of software release metrics. •Created standardized documents to provide structure and consistency for software releases. •Analyzed historical data for department audits.

Release Manager

• 2016 - 2017

•Delivered all releases on time for the Flood Zone Determination System.•Established Release Metrics to help understand where improvements could be made.•Coordinated scheduling among multiple systems on a year-long timeframe.

Project Manager

• 2014 - 2017

•Created permanent disaster recovery environment and reduced the project length by 66% over 2 years. •Investigated and resolved technical issues with offshore support teams. •Standardized and documented the Software Development Lifecycle (SDLC). •Supported the integration of an acquired competitor. •Lead project to create and implement the UAT test environment. •Helped transition company from Waterfall to Agile software development structure.

Business Analyst

• 2013 - 2017

•Developed written requirements for an enterprise-level Java application with HTML5 front-end.•Drafted technical requirements encompassing multiple development teams and SQL databases. •Optimized merge logic by investigating multi-variable use patterns in production user data.

QA Analyst

• 2012 - 2013

•Formulated complex software test plans for defects, regression and enhancements.

Service Sales Manager

• 2008 - 2012

Lead ACAPS Implementation Representative

• 2005 - 2008