Experience

TechWerks

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Developer & CMMI-Dev Quality Assurance

  • May 2022 - Present

  Remote Responsibilities include planning, design, and development of web sites and applications. Direct and consult on best practices, software development lifecycle practices, and standards supporting contract work for the Department of Veterans Affairs. Contracts include: • Executive and Senior Executive Coaching – SharePoint development of site collections for two contracts. Development of custom pages, Microsoft Flows/Power Automate, as well as PowerApps development to collect and manage… Show more Responsibilities include planning, design, and development of web sites and applications. Direct and consult on best practices, software development lifecycle practices, and standards supporting contract work for the Department of Veterans Affairs. Contracts include: • Executive and Senior Executive Coaching – SharePoint development of site collections for two contracts. Development of custom pages, Microsoft Flows/Power Automate, as well as PowerApps development to collect and manage coaching enrollment requests. • Whole Health – Web page development, layout, and design. Technological consultation and development with standard web tools both in and outside of SharePoint such as HTML, CSS, JavaScript, etc.

• eLearning Developer

  • Jan 2020 - Present

  Remote Developing Computer Based Training modules and assessments, job aids and user guides, Virtual Instructor Led Training (VILT) for government organizations supporting Veterans. Contract work includes: • BDR/BDQ – Work in reviewing incumbent documentation, tools, and business processes to build out a training plan and process documentation. This contract covers the clean-up and validation of veterans database records. • TMS – Development of 508 Accessibility compliant, Web-Based… Show more Developing Computer Based Training modules and assessments, job aids and user guides, Virtual Instructor Led Training (VILT) for government organizations supporting Veterans. Contract work includes: • BDR/BDQ – Work in reviewing incumbent documentation, tools, and business processes to build out a training plan and process documentation. This contract covers the clean-up and validation of veterans database records. • TMS – Development of 508 Accessibility compliant, Web-Based Training and video content on the SuccessFactors-based Talent Management System for the Department of Veterans Affairs. Peer review of job aids, user guides, and other program deliverables. • Executive Coaching 1 and 2 – SharePoint development of site collections for two coaching contracts. Development of custom pages, Microsoft Flows/Power Automate, as well as PowerApps development to collect and manage coaching enrollment requests.



Merchant Link

• United States
• Financial Services
• 1 - 100 Employee

• SharePoint Site Collection and LMS Admin (Informal)

  • May 2014 - Sep 2019

  Remote This responsibility ran concurrent with my Instruction Design work. I designed and rolled out the layout and branding of the SharePoint Intranet. Responsibilities include site and sub-site provisioning, creation and maintenance of list, libraries, forms, work flows, taxonomies, structure, custom forms and web parts, integration with old intranet resources and tools. Tools include custom document management, Learning Management system with support for SCORM 1.2 compliance Captivate and… Show more This responsibility ran concurrent with my Instruction Design work. I designed and rolled out the layout and branding of the SharePoint Intranet. Responsibilities include site and sub-site provisioning, creation and maintenance of list, libraries, forms, work flows, taxonomies, structure, custom forms and web parts, integration with old intranet resources and tools. Tools include custom document management, Learning Management system with support for SCORM 1.2 compliance Captivate and Articulate course ware, and various ticketing systems for the development, NOC, and Hardware groups.

• Instructional Design Specialist

  • Mar 2006 - Sep 2019

  Silver Spring, MD / Remote As an Instructional Designer I have been tasked with the larger issues of document management, and knowledge base management. I also implemented a custom Learning Management System with support for SCORM compliant course ware. I hold a Current Adobe Captivate Specialist 2019 certification. I created instructor led training, classroom participant guides, computer based training and other learning aids. I produced completion reports and compliance courses and reports as well. Target… Show more As an Instructional Designer I have been tasked with the larger issues of document management, and knowledge base management. I also implemented a custom Learning Management System with support for SCORM compliant course ware. I hold a Current Adobe Captivate Specialist 2019 certification. I created instructor led training, classroom participant guides, computer based training and other learning aids. I produced completion reports and compliance courses and reports as well. Target audiences have been new hire to advance staff members and external customers of all skill levels.

• Business Analyst

  • Feb 2004 - Mar 2006

  Silver Spring, MD Technical writing involving documenting and describing a transaction network and the message formats that are processed on that system. Documenting message format translation for use by our programmers, internal staff, as well as materials to be used by marketing. This required heavy interaction with developers, other business analysts, and transaction processors.

• Technical Support Rep 1 & 2

  • Dec 2001 - Feb 2004

  Silver Spring, MD Working with restaurant and lodging establishments in troubleshooting Micros and Fidelio credit card systems. Issues included network, equipment, and communication issues, funds research, and banking and ID related issues.I have participated in the QA of a major software product in preparation to release in an active Business environment.I have additionally headed a team in a project to troubleshoot and reconfigure systems for a major restaurant chains. This effort included the compilation of… Show more Working with restaurant and lodging establishments in troubleshooting Micros and Fidelio credit card systems. Issues included network, equipment, and communication issues, funds research, and banking and ID related issues.I have participated in the QA of a major software product in preparation to release in an active Business environment.I have additionally headed a team in a project to troubleshoot and reconfigure systems for a major restaurant chains. This effort included the compilation of reports researching funds variance reports and explanations of those variances.



Cingular Wireless

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2000 - Sep 2001

  Atwater, California As a Customer Care Representative I was responsible for dealing with customer accounts in relation to billing questions and problems, re-rating bills, crediting and adjusting charges, and other related issues. Within 4 weeks of being place on the floor, I was being asked to handle escalated calls, Tech support calls, and asked to handle several large account issues.



Walmart

• United States
• Retail
• 700 & Above Employee

• Sales Floor Associate

  • Nov 1999 - Feb 2001

  Turlock, California My responsibilities include Customer Service and Cashiering. I was expected to be able to provide a high level of service to the customer in informing and recommending electronic products. The department features entertainment equipment, phone equipment, software, and computing equipment.



Total Quality Sales

• MIS Director

  • Mar 1997 - Sep 1999

  Modesto California Responsibilities to this telemarketing company included maintaining company local area network, coordination of all incoming and outgoing data, generation of standard and special reports, report quality assurance, general trouble shooting, on-site repair and installation of computer systems to clients, construction and configuration of computer systems, and company web site design and administration.



Magnet Services, Inc.

• Webmaster

  • Dec 1996 - Jul 1998

  Ellicott City, MD Web site design and maintenance, generation of graphics and layout in relation to the content, collected information from submission forms and responded to customer inquiries.



Chuck E. Cheese

• Manager

  • Nov 1993 - Mar 1997

  Modesto California Responsibilities included managing all aspects of the restaurants operation, such as employees’ individual responsibilities, cleanliness standards, product quality, customer service, and general operations. I was specifically responsible for the training of new and existing employees in relation to corporate guidelines. Office duties included count-down of cashier drawers, issuing of drawers, generation of dropped deposits, making deposit runs to the bank, closing of day’s receipts and… Show more Responsibilities included managing all aspects of the restaurants operation, such as employees’ individual responsibilities, cleanliness standards, product quality, customer service, and general operations. I was specifically responsible for the training of new and existing employees in relation to corporate guidelines. Office duties included count-down of cashier drawers, issuing of drawers, generation of dropped deposits, making deposit runs to the bank, closing of day’s receipts and paperwork. Show less