Experience

The Pankhurst Trust (Incorporating Manchester Women's Aid)

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Emerge Worker

  • Sep 2021 - Present

• Emerge Trainee

  • May 2021 - Sep 2021



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Virtual Assistant

  • Apr 2020 - May 2021

  -Managing marketing and client relationships. -Work alongside small business owners and freelancers to support their business needs: • Setting up administrative processes. • Designing and implementing databases. • Organising and creating a sustainable filing method for documents and emails. • And more. -Managing my business needs, ie: budget, email management, website design and content, social media. -Developing document/database packs for clients to purchase. -Managing marketing and client relationships. -Work alongside small business owners and freelancers to support their business needs: • Setting up administrative processes. • Designing and implementing databases. • Organising and creating a sustainable filing method for documents and emails. • And more. -Managing my business needs, ie: budget, email management, website design and content, social media. -Developing document/database packs for clients to purchase.



BActive Manchester

• Freelance Dance and Creative Movement Coach

  • Mar 2020 - Apr 2020

  Design and lead accessible dance and creative movement classes for Women and sometimes children who have experienced domestic abuse. Design and lead accessible dance and creative movement classes for Women and sometimes children who have experienced domestic abuse.



The Lowry

• United Kingdom
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Youth Dance Intern

  • Dec 2019 - Apr 2020

  Supporting the development and coordination of the U.Dance NW Festival. Assisting in the organisation and administration of The Lowry’s Centre for Advanced Training (CAT). Training in Dance outreach and recruitment work. Liaising with the wider organisation and external artists. Support in producing evaluations. Assisting in the processing of invoices and updating budgets. Liaising with the Marketing Team to coordinate the promotion and marketing of UDanceNW 2020 and the wider dance provision. Creating the voice of youth dance at The Lowry and UDance. Being an active representative and act as an advocate for NorthWestDance and The Lowry’s wider dance provision/programme at key events. Promote and comply with legislation and The Lowry’s policies on equal opportunities and health and safety. Show less



The Challenge

• United Kingdom
• Civic and Social Organizations
• 100 - 200 Employee

• Administrator

  • Jul 2018 - Dec 2019

  Develop tracking documents to create cross department consistency and reduce time taken on time consuming tasks.Taking on a senior role to assist the new temporary agents following training.Monitoring calls to ensure agents are meeting the correct standards and offering feedback on how to improve.Assisting team leaders with general admin tasks using google drive: such as uploading sign-ups, following up on requests from other departments and ensuring the other agents follow up on their callbacks.Leading training sessions for the new or returning agents.Arranging callbacks and elevating customer complaints via email.Formulating training packs to assist the new and returning agents throughout their time with us.Conducting group assessments, and interviews during the recruitment periods.Assisting team leaders with general admin tasks using google drive and SalesForce. Show less

• NCS Bookings Team Agent

  • Jun 2016 - Jul 2018

  - Started as a Temporary Agent from June 2016 to October 2016, before securing a permanent role in December 2016.- Calling Young People and their parents to help them complete their applications for the NCS programme over the phone.- Taking monetary transactions over the phone.- Taking on a senior role to assist the new temporary agents following training.- Assisting team leaders with general admin tasks such as uploading sign-ups, following up on requests from other departments and ensuring the other agents follow up on their callbacks.- Leading training sessions for the new or returning agents.- Formulating training packs to assist the new and returning throughout their time with us.- General Admin support Show less



Vital Signs Arts

• Festival Coordinator

  • Jul 2017 - Sep 2017

  Marketing and promotion of the festival. Editing of the website, including content creation. Manage ticket sales through Eventbrite. Communicate with ticket holders and queries via email and social media. Liaise with the front of house and technical staff in the School of Arts and Media. Manage relationships with stakeholders and partners of the festival. Schedule the workshops and performances during the festival. Design the evaluation strategy and to lead on implementation. Show less



1Life (Management Solutions)

• United Kingdom
• Wellness and Fitness Services
• 100 - 200 Employee

• Various

  • Sep 2011 - Jan 2016

  Lifeguard Supervise the public ensuring their safe enjoyment in all areas of the facility and carry out rescues as required. Assist in the preparation and activities of the pool in a professional manner. Ensure a high quality of service is provided to pool users. Maintain the facility to a high standard of cleanliness and hygiene at all times. Activity Coach Coordinating the children, ensuring their safety and discipline during the activities. Planning sessions and communicating the objectives and expected outcomes to the rest of the team. Carry out all duties in accordance with Normal Operating Procedures and Emergency Action Plans. Setting up and taking down of equipment for activities. Supervising and assisting the customers taking part in club activities. Promoting the Leisure facilities and activities. Dealing with customer queries and complaints. Centre Assistant Setting up and maintaining equipment, checking it is not damaged and is safe to use. Making sure all areas are kept clean and tidy. Staffing a help desk in reception. Challenging troublemakers. Dealing with complaints. Party Host Greet and interact with children and their guests in a friendly and professional manner. Facilitate organised birthday party activities and ensure children are active, interested and safe throughout the party. Explain and demonstrate games and activities to party participants. Ensure high standards of customer service and safe operation of children’s parties. Deliver fun, friendly and efficient service, whilst ensuring all party procedures are adhered to. Ensure that all parties run on time, and that all guests are provided with refreshments in an efficient manner. Swim Coach Provide competent, safe instruction using recognised skills established by the Amateur Swimming Association. Plan class time for maximum practice. Be ready to alter session plans at short notice. Teach with encouragement and positive reinforcement. Show less