Experience

Rutgers School of Public Health
• United States
• Higher Education
• 1 - 100 Employee
• Project Assistant

  • Apr 2023 - Present


MassageLuxe

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Senior General Manager

  • Dec 2017 - Present

  Among being tasked with multi front desk duties such as excellent phone etiquette, scheduling appointments, and handling cash and credit transactions, I am also responsible for selling memberships and maintaining current members. Operational duties include payroll, inventory control, supply logistics, and Human Resources obligations. As a member of a team of a business with a private owner, I am also in a unique position to be able to create promotions, marketing campaigns, and sales techniques. Show less



Jos. A. Bank Clothiers

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Feb 2019 - Jul 2020

  My primary responsibilities are to profitably operate my store by maintaining standards and motivating my staff to achieve store goals. In both manner and appearance, provide the highest customer service standards while maintaining a professional demeanor always. Leading by example is imperative when demonstrating the delicate sales process, maintaining the company’s visual merchandising standards, and overseeing all store operations. My primary responsibilities are to profitably operate my store by maintaining standards and motivating my staff to achieve store goals. In both manner and appearance, provide the highest customer service standards while maintaining a professional demeanor always. Leading by example is imperative when demonstrating the delicate sales process, maintaining the company’s visual merchandising standards, and overseeing all store operations.

• Store Manager

  • Feb 2013 - Dec 2017

  My primary responsibilities are to profitably operate my store by maintaining standards and motivating my staff to achieve store goals. In both manner and appearance, provide the highest customer service standards while maintaining a professional demeanor always. Leading by example is imperative when demonstrating the delicate sales process, maintaining the company’s visual merchandising standards, and overseeing all store operations. My primary responsibilities are to profitably operate my store by maintaining standards and motivating my staff to achieve store goals. In both manner and appearance, provide the highest customer service standards while maintaining a professional demeanor always. Leading by example is imperative when demonstrating the delicate sales process, maintaining the company’s visual merchandising standards, and overseeing all store operations.



David's Bridal, Inc.

• Service Supervisor

  • May 2012 - Feb 2013

  As a member of the store management team, I was responsible for sales floor management, loss prevention issues, and basic operations. My primary focus of floor management was to ensure and exceptional customer service for each bride and consistently reviewing and training associates on customer relationship management to drive business. As a keyholder, I was responsible for opening and closing the store and the accompanying duties assigned to that task. As a member of the store management team, I was responsible for sales floor management, loss prevention issues, and basic operations. My primary focus of floor management was to ensure and exceptional customer service for each bride and consistently reviewing and training associates on customer relationship management to drive business. As a keyholder, I was responsible for opening and closing the store and the accompanying duties assigned to that task.



Zales Corporation

• United States
• Hospitals and Health Care

• Store Manager

  • Feb 2007 - Apr 2012

  As store manager, I managed and was responsible for, all aspects of running a Zale Corporation retail store. I was responsible for managing the overall brand standards, product inventory, visual merchandising, recruitment, hiring, training, and scheduling of all store personnel and protecting company assets. I would assess and determine to whom each area of responsibility will be assigned to achieve the ideal combination of success. I was responsible for the store sales performance and making sure that the associates were following service and selling guidelines, thereby ensuring that every customer had an excellent shopping experience. Show less



Wet Seal, Inc./Contempo Casuals

• Assistant Manager

  • Apr 2006 - Dec 2006

  As assistant manager, I assisted the store manager in operating a Wet Seal retail store. My focus was on floor management and ensuring exceptional customer service experiences. There was consistent training and performance reviews for associates to guarantee optimal performance at all times. My role allowed the store manager to focus all efforts on the overall management of the store. I provided initial contact for all customer service issues in the store and worked to resolve all issues following guidelines without escalating to the store manager. Show less



Gap, Inc

• IT Services and IT Consulting
• 1 - 100 Employee

• Department Supervisor (Kids’)

  • Aug 2004 - Apr 2006

  As department supervisor, I assisted the general manager in the floor management of a specific department of expertise (Kids). After recruiting, preliminary interviewing, orientating and training new team members, I monitored and encouraged their performance in adding to the success in the business. I was also responsible for making sure that the visual standards, new product placement, and loss prevention techniques of this particular department were followed as per company guidelines, all the while providing excellent customer service. Show less