Experience

Lamudi.co.id | Teman Tepercaya Cari Properti

• Indonesia
• Technology, Information and Internet
• 500 - 600 Employee

• (Project Manager) Client Success Team Lead

  • Jan 2023 - Present

• Client Success Analyst Team Lead

  • Aug 2021 - Dec 2022

  1. Ensuring all team members provided proper support data for the Project Manager in handling clients by responding to clients' inquiries and requests based on the SOP.2. Examining and ensuring each team member's sales recap, project updates, and internal database are updated and organized on weekly basis.3. Evaluate team members' performance and deliver the result performance to the management level every quarter.4. Send in a Satisfaction Survey to clients on monthly basis and present it to the management level quarterly. Show less

• Client Success Support

  • Apr 2020 - Jul 2021

  1. Providing support for the Project Manager in handling clients by responding to clients' inquiries and requests.2. Managing and organizing sales recap, project updates, and internal management database. As well as ensuring all said data are updated on weekly basis.3. Working closely with other divisions in gathering data and insights for monthly, quarterly, and yearly campaign performance reports by created 40-50 reports in a month.4. Send in a Satisfaction Survey to clients and present it to the management level every quarter. Show less

• Project Performance Administrator

  • Oct 2019 - Mar 2020

  1. Day-to-day tasks making outbound calls to screening incoming leads to identify the interest with target 55 successful calls a day or more than 100 outbound calls.2. Divided incoming leads among team members and ensure all the incoming leads have been contacted.3. Reporting to Team Leader or Manager regarding team member's performance on weekly basis.

• Project Performance Operation

  • Mar 2019 - Sep 2019

  1. Day-to-day tasks making outbound calls to screening incoming leads to identify their interest with target 55 successful calls a day or more than 100 outbound calls.2. Day-to-day re-contact leads to get confirmation about the experience with the sales team with target 55 successful calls a day or more than 100 outbound calls.



The Body Shop Indonesia

• Indonesia
• Retail
• 200 - 300 Employee

• Internship

  • Jul 2016 - Aug 2016

  1. Assisting in Marketing Communication Department to create report and competitor analysis as well as database updated. 2. Day-to-day help administrative work and teaching at Sekolah BISA, fostered by The Body Shop (CSR program). 1. Assisting in Marketing Communication Department to create report and competitor analysis as well as database updated. 2. Day-to-day help administrative work and teaching at Sekolah BISA, fostered by The Body Shop (CSR program).