Experience

OpenBlend

• United Kingdom
• Software Development
• 1 - 100 Employee

• Principal Customer Success Manager

  • Sep 2022 - Present



ClariceStyle

• London, England, United Kingdom

• Founder

  • Mar 2020 - Present

  - Crafted a new business model for personal styling where you pay a % of what you keep - Worked with my clients and their partners to set a budget and gather requirements - Self taught Adobe Creative Suite, with my colourful designs now sold across US / UK / EU - Crafted a new business model for personal styling where you pay a % of what you keep - Worked with my clients and their partners to set a budget and gather requirements - Self taught Adobe Creative Suite, with my colourful designs now sold across US / UK / EU



Sales Impact Academy

• United States
• E-Learning Providers
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2021 - Sep 2022

  Sales Impact Academy is a subscription-based live learning platform and community for commercial roles starting out, and leadership. With a mission to "infuse sales excellence into every B2B company", we're proud to see the exceptional results for users on our platform. Cognism has seen a 50% increase in conversion rate, going from 20 - 30% opp to closed won... 94% of all pre-series A businesses fail. And of those who do manage to raise, just 23% will survive to raise a Series B 🤯🤯🤯 Don't let yourself fall into the losing part of that statistic!!



Payaca

• United Kingdom
• Software Development
• 1 - 100 Employee

• Customer Success Lead (& CS Ops)

  • Aug 2020 - Jan 2021

  - Owned every customer account, from leads in pipedrive to customers using Intercom - Built customer automations which encourage leads to begin their SaaS trials - Wrote, personalised and triggered customer communications based on lifecycle-stage - Collaborated on lifecycle status triggers and 'best next step' conversation outcomes - Manage a pipeline of over 1000 using SMS, outbound & inbound calls, push, and email - Set up Pipedrive, Intercom and Circeloop integrations to create holistic customer view - Collating and sharing customer feedback and requests regularly with the tech team



Bridgeman Images

• United Kingdom
• Museums
• 1 - 100 Employee

• Strategic Customer Success Manager

  • Dec 2019 - Mar 2020

  - Triaged 100+ key accounts across fashion, luxury goods and advertising - Worked in alignment with marketing, sales, research and technical account teams - Triaged 100+ key accounts across fashion, luxury goods and advertising - Worked in alignment with marketing, sales, research and technical account teams



Getty Images

• United States
• Photography
• 700 & Above Employee

• Account Manager - Entertainment and Sport

  • Jul 2018 - Dec 2019

  - Collaborated with clients on campaign, promotional and internal content needs - Leveraged my fashion and photography expertise to ensure maximum press coverage - Provided bespoke solutions to each assignment from brands, comms and PR agencies - Managed experiential activations, launches, conferences and VIP parties - Responsible for building on Getty’s relationship with big names such as: Ralph Lauren, Mulberry, Estee Lauder, Yves Saint Lauren, Bobby Brown - Collaborated with clients on campaign, promotional and internal content needs - Leveraged my fashion and photography expertise to ensure maximum press coverage - Provided bespoke solutions to each assignment from brands, comms and PR agencies - Managed experiential activations, launches, conferences and VIP parties - Responsible for building on Getty’s relationship with big names such as: Ralph Lauren, Mulberry, Estee Lauder, Yves Saint Lauren, Bobby Brown



I Heart Studios

• Netherlands
• Photography
• 1 - 100 Employee

• Customer Success & Business Development Manager

  • Jul 2017 - Jul 2018

  - Tailored the relationship to fit each of my 200+ client’s needs - Consulted on best practice approach to successful fashion photography projects - Built new revenue sources from 56 of my clients - Tailored the relationship to fit each of my 200+ client’s needs - Consulted on best practice approach to successful fashion photography projects - Built new revenue sources from 56 of my clients



MMGY Digital Spring

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Customer Success Manager (Partnerships and Content)

  • Dec 2016 - Jul 2017

  - Understanding client needs and moulding them to our tech - Established aims with luxury brands across beauty, entertainment and travel sectors - Responded to briefs with comprehensive content solutions and delivery plans - Provided hands-on support across our high-end portfolio of client websites - Managed keystone accounts with the likes of GroupM & Starworks Group - Understanding client needs and moulding them to our tech - Established aims with luxury brands across beauty, entertainment and travel sectors - Responded to briefs with comprehensive content solutions and delivery plans - Provided hands-on support across our high-end portfolio of client websites - Managed keystone accounts with the likes of GroupM & Starworks Group



Hotcourses Abroad

• United Kingdom
• Higher Education

• Global Account Manager

  • Oct 2014 - Dec 2016

  - Listened to client needs, built rapport, grew their accounts by expanding their portfolios - Grew my list from 20 to 50+ accounts and increased average annual spend per client - Generated revenues in excess of £500k pa, surpassing every target for 2 years - Listened to client needs, built rapport, grew their accounts by expanding their portfolios - Grew my list from 20 to 50+ accounts and increased average annual spend per client - Generated revenues in excess of £500k pa, surpassing every target for 2 years



Fashion and Beauty Monitor

• United Kingdom
• Public Relations and Communications Services
• 1 - 100 Employee

• USA Account Manager

  • Jun 2014 - Oct 2014



UKFast

• United Kingdom
• Internet Publishing
• 1 - 100 Employee

• Experience Executive

  • May 2013 - Jun 2014



Burberry

• United Kingdom
• Luxury Goods & Jewelry
• 700 & Above Employee

• Trusted Advisor

  • Aug 2012 - Sep 2012



Ralph Lauren

• Intern

  • Sep 2011 - Sep 2011



Another

• United Kingdom
• Media Production
• 1 - 100 Employee

• Assistant Stylist

  • 2009 - 2011