Experience

New Ireland Assurance

• Ireland
• Financial Services
• 300 - 400 Employee

• Senior Administrator

  • Nov 2023 - Present

  Dublin, County Dublin, Ireland

• New Business Administrator

  • Aug 2018 - Present

  County Dublin, Ireland



several companies

• Customer Service Representative

  • Feb 2014 - Aug 2018

  Ireland -Cleaner Operative and Customer Service Representative -Facilicom Cleaning – Dublin, Ireland (from Dec 2015 to now) -The Gibson Hotel 4* – Dublin, Ireland (from Sep 2014 to Dec 2015) -Dublin International Hostel – Dublin, Ireland (from Feb 2014 to Oct 2014)



Rentank Macrogalpões

• Brazil
• Truck Transportation
• 1 - 100 Employee

• Senior Sales Operations Analyst

  • Oct 2011 - Jun 2013

  Brazil ● Working with sales representatives to support the day-to-day operational management of the sales organization ● Experience (internal) in customer service provided clear and concise advice and information to customers as necessary ● Effectively communicated with other departments on a daily basis ● Maintained and updated customer data ● Supported team of sales representatives, supervisors and managers in preparing tenders, follow-up, arranging travel flights and accommodation… Show more ● Working with sales representatives to support the day-to-day operational management of the sales organization ● Experience (internal) in customer service provided clear and concise advice and information to customers as necessary ● Effectively communicated with other departments on a daily basis ● Maintained and updated customer data ● Supported team of sales representatives, supervisors and managers in preparing tenders, follow-up, arranging travel flights and accommodation, organised archive of the department and post sales; ● Dealt with sales representatives in the field ● Created relevant reports for the manager in a daily basis ● Achievements: Improved internal sales operation process, increasing sales performance and document accuracy ● Followed up sales quotes directly with clients in order to facilitate sales Representatives duties; increased sales revenue with streamlined and faster process after client's quotation Show less



Plásticos Mueller S/A

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Senior Sales Operations Analyst

  • Mar 2006 - Apr 2011

  Brazil ● Assisted clients daily via email and phone responsible for directing clients to appropriate department and answered all general questions ● Typed up letters and developed reports, filled, scanned, archived documents and ordered supplies ● Inputted all data into the system accurately ● Effectively communicated with other departments on a daily basis ● Provided client file maintenance and organized sales documents ● Precisely processed customer orders and ensured that all… Show more ● Assisted clients daily via email and phone responsible for directing clients to appropriate department and answered all general questions ● Typed up letters and developed reports, filled, scanned, archived documents and ordered supplies ● Inputted all data into the system accurately ● Effectively communicated with other departments on a daily basis ● Provided client file maintenance and organized sales documents ● Precisely processed customer orders and ensured that all pricing was accurate and liaised with customers regarding deliveries ● Responded friendly and in a timely manner to customer queries and resolved complaints effectively to customer satisfaction ● Prepared monthly sales statistical reports and efficiently assisted with quotations ● Served multiple accounts managers and commercial manager ● Participated in the implementation of the new integrated IT system ● Organised computer data and reports to enable easy access to information; provided general support as required ● Trained new staff entering in the department ● Experienced in working with ISO 9001 ● Achievements: Promoted from junior to senior due to outstanding work performance ● Supported and helped during software implementation; participated in several meetings and raised requirements for the new system ● Increased efficiency by changing some of the internals controls for faster localisation of files or documents ● Resolved customer complaints by identifying problems and taking appropriate corrective action

• Junior Sales Operations Analyst

  • Jun 2002 - Mar 2006

  Brazil ● Same duties as above but in a junior degree



Multipla Service Comercial

• Customer Service Administrator

  • May 2000 - Mar 2002

  Brazil ● Provided customer service support for all customers of the office via email, phone and face to face ● Provided administrative support for directors, archived documents, filling contracts and entering data of accounts payable and receivable