Experience

Henry's

• Canada
• Retail
• 200 - 300 Employee

• Regional Director

  • Mar 2023 - Present

• Regional Manger East

  • Apr 2019 - Mar 2023

  As the Regional Manager, I am responsible for the operations of stores in Toronto, Ottawa, Montreal and Halifax. In addition, I manage the Commercial Department ensuring the commercial account managers meet budgets, manage commercial clients, retain new and existing clients, and maintain a partnership with the vendors to support business development activities while upholding high service standards.To achieve operating results, conquer growth objectives, and exceed overall financial goals.- End-to-end execution of company strategy including employee engagement, customer experience and overall profitability.- Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.- Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements.- Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.- Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives.- Lead inspiring district/territory meetings to highlight recent wins, recognize top performers, and review company strategy. Show less



Future Shop is now operated by Best Buy.

• Canada
• Retail
• 400 - 500 Employee

• General Manager

  • Aug 2008 - Apr 2019

  • Establish rapport with customers and provide them with an exceptional service experience; quickly and effectively resolve customer challenges; constantly maintain high “Get It Right” customer feedback scores.• Attract, select, train, develop, and retain top talents; effectively build relationships and supervise the management team and associates; motivate and create an atmosphere for staff to achieve outstanding results; promoted over 20 associates into leadership roles in different locations and various business functions; achieved Regional Top 3 in Employee Engagement Rating.• Maintain inventory control and shrink culture within the store; assist store and district operation manager with shrink management and loss prevention management; constantly maintain high shrink score within district.• Conduct inventory and clearance management on a weekly basis; constantly maintain low clearance and open box dollars within the district.• Supervise pricing and inventory policies designed to price competitively and achieve desired gross margin; constant achieve high gross margin and profit made in continuous quarters.• Review various reports such as business review reports, P&L reports, sales reports and operational budget reports to ensure the up bring of business, labor management and productivity.• Oversee preparation of reports that summarizes progress on short and long range plans; achieved to turn a non-profitable store into National Top 20 in 2 years; achieved to turn underperformed departments into top ranking within months.• Research and write business plans, analysis reports to meet short and long term goals on a continuous basis; train all new promoted general managers and other managers in various departments; organize and run the “Future Leader Program” to identify and develop associates for challenging management roles.• Direct merchandise presentation, restocking and recovery to maximize sales and profits. Show less

• Operation Manager

  • Jul 2007 - Jul 2008

  • Managed markdowns, activity and execution of service, loss prevention, event marketing, hiring, administrative work, cash handling, and managed return to vendor and supplies.• Participated in store walkthroughs with Store Manager and District Manager to ensure the consistency and quality of service and operational execution.• Educated and provided feedback to associates on operational standards.• Leaded overall store maintenance by overseeing facility, safety, loss prevention, and inventory issues.• Achieved results through creating short-term plans and long-term strategies, processes, and events that create a positive in-store experience for both the store team and customers.• Managed and measured progress and results against key targets.• Ensured service, merchandising, operational standards are met through company-defined practices and processes.• Partnered with merchandising team to ensure execution of markdown/signage/marketing aligns with merchandise placement.• Accountable for supply and maintenance expenses and followed up on all maintenance issues with facility services. Show less

• Department Sales Manager

  • Jun 2004 - Jun 2007

  • Supervised work according to set priorities and company requirements; determined work schedule while complying with the established labor budget and ensuring that customer needs are met appropriately.• Effectively built relationships and supervised over 30 associates; developed and communicated cooperative goals, motivated and created an atmosphere for associates to achieve outstanding results.• Assisted in the recruitment process; trained and monitored associates regarding work performance on an ongoing basis and applied corrective measures if required.• Planned and provided opportunities for employee advancement and development; promoted over 20 associates into leader training program.• Resolved any issues while ensuring customer satisfaction. • Carried out merchandising duties in accordance with the merchandising team, operation manager and store manager.• Implemented and supervised the department replenishing process and ensured follow-up.• Managed promotional activities according to sales and to exceed department objectives.• Developed numerous business plans and sales strategies and reporting to the store manager.• Successfully achieved to turn underperformed departments into top ranking within months. Show less

• Sales Associate

  • Jun 2000 - May 2004

  • Met and exceeded monthly sales targets.• Engaged customers using selling skills to build complete solutions while maintaining a balance of high velocity and high service.• Communicated and educated customers with products and latest technology.• Used all relevant sales tools including online learning to drive profitable growth and exceed department goals.• Provided peer feedback and coaching to new sales associate to improve business results and customer experience.



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Sales Associate

  • 1997 - 2000

  • Promoted and secured sales from existing and prospective customers through a relationship-based approach. • Demonstrated and explained different products and services to existing and potential customers and assisted them in selecting the best solution. • Supervised work according to set priorities and company requirements. • Met and exceeded monthly sales targets. • Handled customer escalations and act as a liaison to resolve customer concerns. • Acted as an ambassador by professionally representing the Bell Canada brand. Show less