Computer Systems Support Specialist III

• Sep 2021 - Present

Web Development TA

• Jun 2021 - Sep 2021

Assist students with learning, structuring, understanding and troubleshooting Web. Development technologies. Monitor/evaluate students’ performance, provide additional assistance as needed and report their individual progress to the instructor.

Software Development Student

• Feb 2021 - Jun 2021

Full-time student attending DigitalCrafts’ Immersive Full Stack Web Development certificate course. Curriculum includes, but is not limited to technologies such as Python, CSS, HTML, JavaScript, Node.js, Express.js, React.js, JSON, RESTful APIs, and PostgreSQL.

Deputy Site Lead

• Jul 2020 - Dec 2020

In support of the Army 401st AFSBn-AFG, serve as the Afghanistan Site Lead for the management of 2 sites/5 employees.

Computer Systems Support Specialist III

• Sep 2019 - Dec 2020

Serve as unit’s S6/IMO for the management of classified/unclassified users/computer accounts, security policies, system backups/patches and batch jobs. Responsible for installation, configuration, and maintenance of all IS related software/hardware and network equipment.

Systems Administrator

• Nov 2018 - Sep 2019

In support of the Army Human Resources System, provide management of classified/unclassified DTAS Theatre environment, daily administrative of system backups, batch jobs, security policy, update patches, troubleshoot production issues, monitor system and network performance for the Deployed Theatre Accountability System. In support of the Army Human Resources System, provide management of classified/unclassified DTAS Theatre environment, daily administrative of system backups, batch jobs, security policy, update patches, troubleshoot production issues, monitor system and network performance for the Deployed Theatre Accountability System.

Network Engineer

• Apr 2014 - Dec 2018

In support of Arclin’s Enterprise WAN, provide installation, configuration, management, troubleshooting & monitoring of network equipment. Aid with coordination/implementation of IS projects. Function as liaison and establish working relationships with third party vendors. In support of Arclin’s Enterprise WAN, provide installation, configuration, management, troubleshooting & monitoring of network equipment. Aid with coordination/implementation of IS projects. Function as liaison and establish working relationships with third party vendors.

System Administrator

• Apr 2013 - Apr 2014

In support of U.S. Operation Enduring Freedom, provide installation, configuration and administration of mission critical network. Create, configure and mange AD user and computer accounts. Serve as Information Management Officer (IMO) for the purpose of implementing change management procedure/patches. In support of U.S. Operation Enduring Freedom, provide installation, configuration and administration of mission critical network. Create, configure and mange AD user and computer accounts. Serve as Information Management Officer (IMO) for the purpose of implementing change management procedure/patches.

ADPE Technician

• May 2012 - Feb 2013

In support of U.S. Operation Enduring Freedom, provide tier 2/3 automated data process equipment support for NIPR/SIPR/Centrix based systems. Support to include repairs, installations, baselines, and maintenance of security requirements. Responsible for training of U.S. Military personnel on ADPE operations and procedures. In support of U.S. Operation Enduring Freedom, provide tier 2/3 automated data process equipment support for NIPR/SIPR/Centrix based systems. Support to include repairs, installations, baselines, and maintenance of security requirements. Responsible for training of U.S. Military personnel on ADPE operations and procedures.

Senior Technical Analyst

• Dec 2011 - May 2012

In support of Saddle Creek’s state of Georgia region, manage team of technicians and projects for RF infrastructure, warehouse management systems and disaster recovery facilities to provide efficient workflow for eight distribution centers. Provide tier 3 end user support, administer Active Directory services and function as liaison and establish working relationship with third party vendors. In support of Saddle Creek’s state of Georgia region, manage team of technicians and projects for RF infrastructure, warehouse management systems and disaster recovery facilities to provide efficient workflow for eight distribution centers. Provide tier 3 end user support, administer Active Directory services and function as liaison and establish working relationship with third party vendors.

ADPE Technician

• Dec 2010 - Dec 2011

In support of U.S. Operation Iraqi Freedom, provide tier 2/3 automated data process equipment support for NIPR/SIPR based systems. Support to include repairs, installations, baselines, and maintenance of security requirements. Responsible for training of U.S. Military personnel on ADPE operations and procedures. In support of U.S. Operation Iraqi Freedom, provide tier 2/3 automated data process equipment support for NIPR/SIPR based systems. Support to include repairs, installations, baselines, and maintenance of security requirements. Responsible for training of U.S. Military personnel on ADPE operations and procedures.

Assistant Technical Analyst

• Sep 2010 - Dec 2010

•Troubleshoot workstations, printers, laptops, Windows Server 2003, network and RF issues. •Build and image new laptops and desktops for users. •Administer user setup and manage user resources using Active Directory. •Assist in the implementation of corporate projects to provide workflow efficiency for distribution centers state of Georgia. •Troubleshoot workstations, printers, laptops, Windows Server 2003, network and RF issues. •Build and image new laptops and desktops for users. •Administer user setup and manage user resources using Active Directory. •Assist in the implementation of corporate projects to provide workflow efficiency for distribution centers state of Georgia.

IT Technician

• Aug 2010 - Oct 2010

•Respond to help desk tickets and requests in efficient and timely manner. •Provide desktop support for administration, faculty staff, and classroom environment. •Reimage and build desktops using Symantec Ghost utilities. •Troubleshoot network and local printer issues at site. •Respond to help desk tickets and requests in efficient and timely manner. •Provide desktop support for administration, faculty staff, and classroom environment. •Reimage and build desktops using Symantec Ghost utilities. •Troubleshoot network and local printer issues at site.

Data Center Technician / IT Fulfillment Specialist

• Mar 2010 - Sep 2010

•Cable/label servers, switches and patch panels for network identification. •Upgrade and deploy IBM and SUN servers‎. •Create/manage disk arrays and configuration of RAID systems. •Prepare backup tapes for off-site storage. •Perform scheduled inventory checks for equipment (servers, cables, etc.). •Performed PC and printer repairs for associates. •Performed weekly inventory counts for IT equipment (servers, desktops, laptops, printers, etc.). •Sorted, packaged and shipped IT equipment to appropriate destination. •Received new IT equipment, applied asset tags and added to company’s inventory using Symbol handheld. •Process documents and transferred to appropriate destination. Show less