Experience

Sunbeam Australia & New Zealand

• Australia
• Consumer Goods
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2015 - Present

  • General administration & office support, liaising with consumers, retail stores, internal sales, marketing and product managers. Including New Zealand branch.• Data entry – creating and upkeep of customer accounts, assisting with retail store orders and spare part orders for consumers, retail stores and service agents.• Collating and reporting product FAQ’s, faults and Information Booklet updates. Assisting with assessing faulty products testing or disposal. • Customer Service first point of contact for consumers via phone, email and website. Superior first call resolution with troubleshooting and product knowledge for problem solving to deliver optimum outcome in all cases. First point of contact on Social Media platforms such as Product Review, Face Book and Bazaar.



APL

• Retail Apparel and Fashion
• 1 - 100 Employee

• Inbound Customer Service Representative

  • Oct 2006 - Mar 2015

  Management of the end to end process in cargo release for high end companies such as Ikea, Suntory and Woolworths.• Exceptional eye for detail ensuring cargo release documentation and cashiering policies were strictly adhered to in accordance with customs law and international shipping standards.• Addressing issues and providing follow-up of customer shipment requirements, complaints and escalations.• Updating database and capturing and storage of all documentation. Management of the end to end process in cargo release for high end companies such as Ikea, Suntory and Woolworths.• Exceptional eye for detail ensuring cargo release documentation and cashiering policies were strictly adhered to in accordance with customs law and international shipping standards.• Addressing issues and providing follow-up of customer shipment requirements, complaints and escalations.• Updating database and capturing and storage of all documentation.



SPOTLIGHT STORES LIMITED

• United Kingdom
• 1 - 100 Employee

• Customer Service Representative

  • Feb 2001 - Apr 2006

  • In store retail, head office call center customer service upselling and cross selling products to meet the consumer needs and achieve sales targets.• Custom Made Furnishings Co-Ordinator with strong emphasis on quotation preparation, account manager appointments, ordering the consumables and ensuring delivery and installation time lines met.• Proven ability to meet the customer needs and resolve any complaints in a calm and professional manner ensuring best practice outcomes for both consumer and business.