Clare Hinchley

Online Business Manager at Quality Garden Supplies
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Sydney Area, AU

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Credentials

  • Productivity Practitioner Green Belt
    Cardiff University / Prifysgol Caerdydd
    Jul, 2016
    - Oct, 2024
  • Certified Scrum Master
    Scrum Alliance
    Jun, 2018
    - Oct, 2024

Experience

  • Quality Garden Supplies
    • Australia
    • Retail
    • 1 - 100 Employee
    • Online Business Manager
      • Aug 2021 - Present
  • Commonwealth Bank
    • Australia
    • Financial Services
    • 700 & Above Employee
    • Senior Manager Everyday Banking Remediations
      • Jan 2020 - Nov 2021

    • Project Delivery Manager
      • Nov 2018 - Jan 2020

      Delivered key strategic projects in Direct Channels, managing a wide range of stakeholders across Australia. I also lead a team to design a project "Best Practice" to be used by the Direct Channels project team

    • Small Business Improvement Manager
      • May 2015 - Nov 2018

      Responsible for setting up the new Small Business portfolio and managed the launch of a new continuous improvement platform used by frontline across the branch network. Later in this role, I developed the change governance strategy encompassing Retail and Business Banking.Due to my background in project management, I was an Agile Product Owner leading a team to deliver key strategic projects

    • Manager - Local Business Banking
      • Apr 2011 - Apr 2015

      Received a CEO award for leading the migration of business customer accounts onto SAP within the business segment, leading a team of 30+ change champions across Australia

  • Australia Wide Security Brokers
    • Australia
    • Security and Investigations
    • Administration & Information Manager
      • Jun 2009 - Apr 2011

      Set up automated data entry and reporting and AUSTRAC reporting Set up automated data entry and reporting and AUSTRAC reporting

  • HBOS
    • United Kingdom
    • Project Manager
      • Jan 2006 - Sep 2008

      Delivered several large scale technology based projects including the Windows XP upgrade across all the Customer Service Centres, piloting Teller Cash Recycler machines and the Branch Expansion programme

    • Business Analyst
      • Apr 2002 - Jan 2006

      Participated in requirements gathering, testing and implementation of a new customer account system, new outbound dialler functionality, process mapping of a pan-HBOS payments processing model and the migration of customer accounts onto a new technology platform

  • Kellogg Company
    • United States
    • Manufacturing
    • 700 & Above Employee
    • Business Analyst
      • Jan 2000 - Dec 2001

      My first permanent role, I was employed as a Business Analyst based at the Manchester office delivering training of the new ERP system in Copenhagen, Dublin, Paris and Manchester office. My first permanent role, I was employed as a Business Analyst based at the Manchester office delivering training of the new ERP system in Copenhagen, Dublin, Paris and Manchester office.

Education

  • Cardiff University / Prifysgol Caerdydd
    Certificate, Green Belt in Productivity
    2016 - 2016
  • Northumbria University
    Master's Degree, BUSINESS INFORMATION TECHNOLOGY
    1998 - 1999
  • Edinburgh Napier University
    Bachelor of Arts (B.A.), Hotel Services Management
    1994 - 1997

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