Clare Yan

Project Manager at BMW Group Financial Services Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU
Languages
  • English Full professional proficiency
  • Chinese (Simplified) Native or bilingual proficiency

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Credentials

  • Salesforce Certified Platform Developer I
    Salesforce
    Oct, 2017
    - Sep, 2024
  • Scrum Master Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile;Download Free Scrum Body of Knowledge(340 pages)
    May, 2017
    - Sep, 2024
  • Marketing Cloud Email Specialist
    Salesforce
    Dec, 2016
    - Sep, 2024
  • Salesforce Administrator
    Salesforce
    Oct, 2014
    - Sep, 2024
  • Scrum Product Owner Certified (SPOC)
    PM-Partners
    Dec, 2022
    - Sep, 2024

Experience

  • BMW Group Financial Services Australia
    • Australia
    • Financial Services
    • 1 - 100 Employee
    • Project Manager
      • Sep 2021 - Present

      Product manager of Sales& Marketing and New Business systems Lead projects, e.g. CCR, Live chat, Financial Service Online Calculation Product manager of Sales& Marketing and New Business systems Lead projects, e.g. CCR, Live chat, Financial Service Online Calculation

  • Mercedes-Benz Australia
    • Australia
    • Automotive
    • 400 - 500 Employee
    • Project Manager
      • Jul 2020 - Aug 2021

      - Manage stakeholders' expectation, business requirement analysis. Customer focus advocate and deliver high quality business outcomes. - Partner with Tech leads, design technical solution - Lead cross-functional team, prioritize and lead the delivery of the projects - Vendor/Partner relationship, work closely with vendors and partners on project strategy and resources management - Align with testers, assist test cases creation and test execution. - Monitor and manage overall financial cost. Worked with procurement team and legal team, manage contract and service agreement. - Think independently and creatively to resolve challenges. - Go live and Post Go live management. Show less

    • Salesforce Senior Business Analyst
      • Feb 2018 - Oct 2019

      - Business requirement analysis and workshops, wrote and verified user stories- Worked in the scrum team, local solution design based on regional template. Delivered CRM Salesforce system for hundreds of users.- Worked with multiple business teams (marketing, aftersales, sales, contact center), consolidate, analysis and prioritize the requirements- Data analysis and integration solution design. Setup data migration strategy and migrated 10 years sales data.- Vendor management, worked closely with vendors, managed challenging vendor relationship. Show less

    • Salesforce Business Analyst
      • Mar 2015 - Feb 2018

      - Worked with the vendor, built CRM Salesforce solution for Contact Center team- Existing CRM Salesforce solution support, daily operation- Supported Contact Center business users, and resolved their system issues- Interfaces monitor, worked with 3rd party vendor and resolved integration data issues.- Business requirement analysis, demand management

  • Mercedes-Benz China
    • China
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Assistant Manager
      • Apr 2013 - Feb 2015

      - As CRM project technical lead, worked with developers, built and delivered the first Salesforce CRM solution at Mercedes-Benz China from ground up. This CRM solution was selected as regional template by regional companies.- Data analysis and data migration; integrated with 10+ upstream and downstream main systems; migrated millions customer and vehicle records.- Partnered with the vendor on solution design. - Worked with procurement team, managed contract and service agreement.

    • Senior Officer
      • Dec 2011 - Mar 2013

      Worked as project manager and business analyst, requirement analysis, solution review, testing management, go live and post go live support.Built interim CRM solution (a lite CRM solution).

  • Lenovo
    • China
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Staff Engineer
      • Apr 2011 - Nov 2011

      SAP CRM solution owner. Built B2B eCommerce platform. Order process, payment methods, catalog management and account management.

    • Engineer
      • Apr 2010 - Mar 2011

    • Assistant Engineer
      • Jul 2008 - Mar 2010

    • Internship
      • Jan 2008 - Jul 2008

Education

  • Beijing Institute of Technology
    Master's Degree, Laser and Optical Engineering
    2006 - 2008
  • Beijing Institute of Technology
    Bachelor's Degree, Electrical and Electronics Engineering
    2002 - 2006

Community

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