Assessment Operations Analyst

• Apr 2022 - Present

Customer Service and Events Consultant

• Dec 2021 - Mar 2022

Office Manager

• Feb 2017 - Nov 2021

Cardiff Met Sport/ Sport Cardiff Administrator

• Dec 2014 - Feb 2017

Coordinate financial and administrative procedures for the Sport Cardiff officeManage procurement and liaise with suppliersMonitor budgetsMaintain financial records and produce financial reports and statisticsAssist the Director of Sport, scheduling meetings, booking travel and accommodation and general administrationRespond to stakeholder enquiries, in person, by email and telephoneOrganise board and management meetings, taking minutes

School Administrator, MBA Programme

• Sep 2013 - Dec 2014

Maintain all MBA student databasesFirst point of contact for MBA students and staffAdminister student trips ensuring all international students obtained relevant visasOrganise and take minutes at MBA programme committee meetings Publish information on student portal and social media sitesCoordinate the attendance monitoring of all students

Assessment Officer

• Mar 2013 - Sep 2013

First point of contact for examiners, offering technical and procedural support and enforcing marking deadlines Respond to queries from schools, ensuring correct advice was given in a timely manner Organise exam paper standardisation meetings, administering accommodation and travel bookings for examiners, arranging catering, preparing statistics and papers and offering administrative and technical support during meetings Edit assessment reports from examiners ensuring quality feedback was provided to schools Show less

Development Coordinator

• Jan 2011 - Feb 2013

Coordinate the publication of the ITF Development programme annual reportAssist on-site at the ITF’s AGM with coordinating delegates’ arrivals and departures and hotel bookingsManage content of the ITF Development websiteSupervise two colleagues on specific projectsAdminister Olympic Solidarity training scholarships awarded to players in attendance at ITF training centres in AfricaCoordinate the distribution of tennis equipment to ITF member national federations Administer the logistics for touring teams including travel, accommodation and tournament entriesOffer a high level of professional service to ITF member national federations Monitor and reconcile budgets relating to all projectsAdminister grant applications from member federations and prepare paperwork for committee meetingsOrganise tournaments in Africa, preparing tournament information and coordinating on-site logisticsProvide administrative support to three ITF Development Officers based in AfricaRepresent the ITF in its office at the French Open, answering general enquiries from the public Show less

Development Assistant

• Aug 2007 - Dec 2010

Assisting developing tennis nations with their tennis programmes, including organising and managing the budgets of junior developmental tournaments in Africa, e.g. African Junior Championships, travelling to and being first point of contact for the ITF at these tournaments, allocating travel grants to talented young players, distributing equipment to national tennis associations, administering the logistics for international touring teams.

Events Assistant

• Jul 2006 - Mar 2007

Venue search according to clients’ requirements and liaise with destination management companies Write event proposal and costings for clients Process delegates’ registrations for congresses Manage budgets for accommodation and social events and reconcile suppliers’ invoices Liaise with colleagues in travel department to arrange delegates’ travel Prepare information packs and issue travel documents for delegates Coordinate events on-site Venue search according to clients’ requirements and liaise with destination management companies Write event proposal and costings for clients Process delegates’ registrations for congresses Manage budgets for accommodation and social events and reconcile suppliers’ invoices Liaise with colleagues in travel department to arrange delegates’ travel Prepare information packs and issue travel documents for delegates Coordinate events on-site

Bilingual Programme Coordinator

• Aug 2004 - Dec 2005

Organise customised training programmes for senior level executives from multi-national companies Liaise with the marketing team and academics regarding course content and detailed timetable Send joining instructions and pre-requisite reading materials to participants by agreed deadlines Prepare the programme website, ensuring all essential material for the courses was published Arrange accommodation, social events and coordinate airport transfers Work with internal services, e.g. the printing office for course materials, caterers, and multimedia services First point of contact for the participants while on campus Respond to any last minute requests from academics during programmes Produce and collate participant evaluation forms and create evaluation report Approve and submit all bills with a billing report to the accounts department and monitor the budget Show less

Translation Intern

• Jul 2004 - Aug 2004

Translating witness statements from French to English Translating witness statements from French to English