Project Manager

• Jan 2022 - Present

Project Manager

• Aug 2021 - Dec 2021

Senior Project Manager

• Jan 2018 - Aug 2021

• Senior SaaS delivery PM in the travel retail sector for a market leading digital commerce organisation. • Responsible for delivering core platform and tailored digital transformation capabilities to airlines through omni-channel technology. • Leader of multiple in-house and virtual cross functional Scrum teams. Responsible for programme and project level delivery by platform engineering teams to product management and customer led teams. • Managed team and project communications and overall governance (scope, RAID, budget, dependencies). • Set expectations from a platform engineering delivery perspective. Manages team delivery escalations and status updates to executive leadership team. • Responsible for continuous improvement in relation to delivery, team velocity and performance. • Facilitated meetings and workshops to support initiation steps (e.g., requirements review, estimation and detailed design) and development delivery cycle (e.g., review options to unblock teams and agree fast acting next steps). • Created detailed enterprise project plans. Managed all resourcing and programme and project level budgets. • Managed scope and priorities in close liaison with product owners and solution architects. • Leader of cross-team collaboration inc. dependency mapping and quality driven process improvements. • Reported monthly budget and resource utilisation against targets. Reported weekly project/programme status to extended leadership team. Show less

IT Project Manager

• Dec 2013 - Dec 2017

• Provided project, business change and customer relationship management to GP practices and Clinical Commissioning Groups (CCGs) in Greater Manchester. • Successfully delivered a 3-year IT system transformation strategy in primary care inc. system migrations, software/hardware deployment, infrastructure change, system merges and user/site relocations. • Motivated and led project teams to deliver future proof and cost-effective IT solutions to customers. • Identified, mapped, and managed project approaches and dependencies across multiple stakeholders. • Facilitated and led customer meetings and workshops to detail scope and on-board for end-to-end process. • Built strong relationships with technical teams, key stakeholders and suppliers in customer facing role. • Responsible for communicating to all relevant stakeholders, including attendance at board meetings, presenting project summaries, and producing highlight reports. Show less

Research Fellow

• Nov 2011 - Nov 2013

• Principle investigator on a collaborative project with Leeds Institute of Medical Education and Bradford Teaching Hospitals Foundation Trust. Demonstrated ability to act up due to changes in team mid- project. • Evaluated and developed methodologies to identify and explain key research objectives and outputs in the field of medical education; namely the role of simulation for technical and non-technical skills in skilled leaning. • Applied independent and original ideas to plan and conduct experimental work to accomplish project aims. • Developed participant recruitment strategies for data collection and analysis. Evidenced skills in interviewing (i.e., designing + developing questioning, applying verbal/non-verbal techniques) to promote rich data capture. • Promoted collaboration between organisations as the main liaison point for key stakeholders. • Established a strong network of multi-professional working relationships at local and regional level. • Coordinated special interest workshops to provide opportunity to network, present and share ideas. Show less

Gladstone Research Fellow

• Oct 2006 - Oct 2010

• Successful in winning a competitive funded research fellowship – top 3 out of 150 shortlisted candidates across 15 projects. • Conducted a programme of original interdisciplinary doctoral research in the fields of psychology and education. Demonstrated innovative methods and knowledge transfer. • Effectively planned experimental work, recruited participants, and managed and conducted projects end-to-end using independent and original ideas. • Executed extensive literature searches and demonstrated ability to understand and articulate ideas into original written work. This resulted in a 100,000-word thesis assessed by a viva voce, leading to award of a doctorate degree. • Collaborative working between academic disciplines. Built strong working relationships with senior stakeholders and departmental staff. • Evidenced understanding of processes to maintain project governance structures throughout the programme/project life cycle. • Presented at conferences to deliver new ideas and develop presentation and networking skills. • Conducted undergraduate and post-graduate lectures and facilitated workshops to deliver academic content. Show less