Experience

Maxie B’s

• United States
• Food Production
• 1 - 100 Employee

• Customer Service Leader

  • Jan 2015 - Present

  Lead team members to deliver best-in-class service for achieving maximum customer satisfaction. Organize and process orders using industry standard software in coordination with customers, management and team members. Manage cash deposits, resolve customer complaints, and train personnel. Inventory all stock levels and communicate reorder needs based on a LIFO inventory system. Lead team members to deliver best-in-class service for achieving maximum customer satisfaction. Organize and process orders using industry standard software in coordination with customers, management and team members. Manage cash deposits, resolve customer complaints, and train personnel. Inventory all stock levels and communicate reorder needs based on a LIFO inventory system.



Rockingham Community College

• United States
• Higher Education
• 100 - 200 Employee

• Mathematics Tutor

  • Sep 2019 - May 2021

  Delivered tutoring support to a diverse student population on a variety of college-level mathematics courses through remote office hours. Assessed students initial level of familiarity with the topic and chose the appropriate method for their learning style. Effectively engaged with students online via video, chat, and whiteboard tools to guide students through solutions to complex mathematical problems. Delivered tutoring support to a diverse student population on a variety of college-level mathematics courses through remote office hours. Assessed students initial level of familiarity with the topic and chose the appropriate method for their learning style. Effectively engaged with students online via video, chat, and whiteboard tools to guide students through solutions to complex mathematical problems.



Depop

• United Kingdom
• Technology, Information and Internet
• 500 - 600 Employee

• Owner

  • May 2017 - Sep 2019

  Owned and managed a virtual storefront on the resale app Depop for two years. Maintained an ever-changing inventory of vintage clothing items to anticipate customers' demands. Maintained business metrics including inventory purchase cost, sales price, and shipping cost in an organically created Excel tool. Provided valuable product details to the customers by writing customer-centric product descriptions. Owned and managed a virtual storefront on the resale app Depop for two years. Maintained an ever-changing inventory of vintage clothing items to anticipate customers' demands. Maintained business metrics including inventory purchase cost, sales price, and shipping cost in an organically created Excel tool. Provided valuable product details to the customers by writing customer-centric product descriptions.