Experience

NEXT RETAIL LIMITED

• United Kingdom
• Retail
• 100 - 200 Employee

• Delivery Manager

  • Jul 2020 - Present

  * People Management- managing a team of 13 to ensure smooth running of an offsite warehouse* Cost Management- Maximising productivity whilst controlling costs* Project Management- management of ad-hoc projects i.e. Sale Preparation, Stock Recall, Stocktake

• Sales Consultant

  • Nov 2016 - Jul 2020

  * Customer Service- providing a fast and friendly service to customers* Financial Reconciliation- carrying out reconciliation of tills and highlighting discrepancies



Clydesdale Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Product Manager, Trustee Services

  • Jun 2013 - Sep 2016

  * Relationship Management: - a strong focus on building and maintaining relationships including managing relationships with investment managers and outsourced providers. * Supplier Governance including Business Continuity Management: - Responsibility for ensuring all internal governance requirements are maintained in line with the business's Supplier Governance Framework. - Responsibility for ensuring that critical business operations within the business area can be maintained or recovered in a timely fashion in the event of a business disruption. This included the responsibility for the communication of the Group Business Continuity Management Policy and Standards within the business area.* Product Governance: - Sourced competitor product analysis to enable a full review of the product to be carried out to meet the requirements of the business's Customer Fairness Charter and Standards. Presented my report, findings and recommendations to the internal Governance Forum for endorsement.* Operational Risk Management: - Responsibility for ensuring an effective governance and oversight process is in place across my business area and with outsourced product providers. - Responsibility for ensuring all material operational risks associated with outsourced product providers are identified, captured, mitigated, controlled and reported in line with the Bank's policy. - Developed comprehensive risk registers and documented process, mitigatation controls and robust risk metrics utilising RAG methodology to ensure robust risk management together with undertaking regular reviews of risk control effectiveness.* Analytics and Reporting: - Developed, maintained and sourced regular and ad hoc Management Information to be utilised when deciding the strategic direction of the Bank in respect of the provision of trustee services* Project Management of key iniative* Adherence to Treating Customer Fairly principles Show less

• Product Manager, Trustee Services and Investments

  • Jan 2011 - Jun 2013

  * Proactively and reactively provided research and technical support in respect of the Bank's offering of investments, pensions and trustee services* Developed and maintained an extensive range of investment, pension and trustee services products and services to meet the Bank's product strategy.* Ongoing management of 3rd party relationships whilst managing risks and ensuring appropriate choice to meet the Bank's Independent Financial Advisers' requirements.* Supplier Governance including Business Continuity Management: - Responsibility for ensuring all internal governance requirements are maintained in line with the business's Supplier Governance Framework. - Responsibility for ensuring that critical business operations within the business area can be maintained or recovered in a timely fashion in the event of a business disruption. This included the responsibility for the communication of the Group Business Continuity Management Policy and Standards within the business area.* Ensuring adherence to Treating Customer Fairly principles. Show less

• Senior Product Analyst - Investments and Pensions

  • Oct 2007 - Jan 2011

  * Technical Support: - Providing Investment and Pension product technical information and support to key internal stakeholders* Relationship Management: - a strong focus on building and maintaining relationships. This includes managing relationships with investment managers and third party outsourced providers. * Competitor Analysis: - Source Investment and Pension Product competitor analysis and the provision of relevant findings to key internal stakeholders for discussion and determination of appropriate action required to meet the strategic direction of the Bank.* Development and maintenance of regular and ad hoc Management Information reports* Project Management of Product initiatives* Provided support for the development of Clydesdale Bank's distribution channels including the Bank's Independent Financial Adviser proposition * Ensuring adherence to Treating Customer Fairly principles. Show less

• Business Partner - Pensions

  • Aug 2002 - Oct 2007

  * Governance of the 5 employee pensions schemes and support of the Bank's Pension Trustee boards.* Ensuring Clydesdale Bank's pension schemes compliance with legislative and the Bank's requirements* Preparation and maintenance of the pension schemes' financial budgets* Supporting the Bank to ensure the delivery of high quality pension provision* Maintenance of the Pension scheme's governance documentation* Provide training and informative presentations to employees and also providing individual counselling and advice service.* Supplying advice and guidance on technical and legislative matters and producing comprehensive policy reports for consideration by the Bank* Relationship Management: - a strong focus on building and maintaining relationships. This includes managing relationships with investment managers and a third party outsourced providers. * Project Management of key pension department initiatives e.g. a pension scheme merger Show less



British Steel

• United Kingdom
• Mining
• 700 & Above Employee

• Pension Payroll Manager

  • Jan 2000 - Aug 2002

  * Responsible for the smooth running of every aspect of the Pension Payroll - 114,000 pensioners with an annual payroll of £600 million* Management responsibility for team of 14* Relationship Management: - a strong focus on building and maintaining relationships. This includes managing relationships with investment managers and actuaries. * Responsible for all aspects of the recruitment process

• Pensions Co-ordinator (Secretariat)

  • Feb 1996 - Jan 2000

  * Creation of pension scheme documentation e.g. Annual Report and Accounts, and promotional and informative material* Preparation of Pension Trustee Board Papers, attendance at and presentation of Papers at the Trustee Board Meetings* Creation and delivery of pension presentations and 1-2-1 counselling sessions to new employees and employees facing redundancy throughout the UK* Responsible for all aspects of the recruitment process



Coats

• United Kingdom
• Textile Manufacturing
• 700 & Above Employee

• Senior Pensions Administrator

  • Aug 1989 - Feb 1996

  * Providing all aspects of pension administration in the context of the Company's Pension Scheme * Creation and delivery of pension presentations and 1-2-1 counselling sessions to new employees and employees facing redundancy throughout the UK * Provision of training to HR professionals within the Company to raise awareness of pension benefits * Providing all aspects of pension administration in the context of the Company's Pension Scheme * Creation and delivery of pension presentations and 1-2-1 counselling sessions to new employees and employees facing redundancy throughout the UK * Provision of training to HR professionals within the Company to raise awareness of pension benefits



Marsh McLennan

• United States
• Financial Services
• 700 & Above Employee

• Pensions Administrator

  • Feb 1987 - Aug 1989

  * Providing all aspects of pension administration in respect of the third party administration service provided to external clients * Managed a portfolio of 5 clients * Providing all aspects of pension administration in respect of the third party administration service provided to external clients * Managed a portfolio of 5 clients



Scottish Amicable Life Assurance company

• Stirling

• Pension Administrator

  • Dec 1985 - Feb 1987

  * Providing all aspects of pension administration in respect of the Company's Personal Pension products * Providing all aspects of pension administration in respect of the Company's Personal Pension products



SCOTTISH AMICABLE LIFE ASSURANCE SOCIETY

• United Kingdom
• 1 - 100 Employee

• Valuation Assistant

  • Sep 1983 - Dec 1985