Experience

UNICON International

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Accounting Generalist

  • Mar 2023 - Present

• Accounting Administrator

  • Jun 2019 - Mar 2023

  • Manage accounts payable processes, including tracking of payments and expenditures within QuickBooks• Prepare client invoices, completing a three part reconciliation between employee entries, client records and system reports• Monitor client accounts, collecting revenue from delinquent accounts; notifying customers of insufficient payments• Provide financial, administrative and clerical support to the lead accountant



Safelite Solutions

• United States
• Insurance
• 300 - 400 Employee

• USAA Claims Representative

  • Aug 2018 - Jun 2019

  • Advised members in real-time after an accident - communicating coverages, deductibles and establishing next steps to resolve their claim • Provided guidance to members, improving their understanding of the claims process • Coordinated appointments with repair shops and rental locations to support members during the resolution of their claim • Processed reimbursements to insureds within the CRM system for out-of-pocket claims • Advised members in real-time after an accident - communicating coverages, deductibles and establishing next steps to resolve their claim • Provided guidance to members, improving their understanding of the claims process • Coordinated appointments with repair shops and rental locations to support members during the resolution of their claim • Processed reimbursements to insureds within the CRM system for out-of-pocket claims



TTT Language Academy

• Seoul, South Korea

• Teacher, English Second Language

  • Feb 2017 - Mar 2018

  • Overcame cultural and language barriers while working with staff and students by remaining open and encouraging • Developed original lesson plans each week, teaching the English language to students K-8 • Delivered constructive feedback to students through monthly report cards • Coached students in reading, writing, pronunciation and American cultural practices • Overcame cultural and language barriers while working with staff and students by remaining open and encouraging • Developed original lesson plans each week, teaching the English language to students K-8 • Delivered constructive feedback to students through monthly report cards • Coached students in reading, writing, pronunciation and American cultural practices



Michigan State University

• United States
• Higher Education
• 700 & Above Employee

• Student Supervisor

  • Aug 2015 - May 2016

  • Communicated timing of breaks for active staff, promoting work life balance and allowing for time to complete classwork as most staff maintained their status as full-time students• Worked with managers to ensure that staff were prepared

• GKW | Student Cook

  • Sep 2012 - Aug 2015

  • Prepared bulk meals for distribution in the student dining halls• Maintained a clean and sanitary workspace in accordance with state code and regulations



Innervative

• E-Learning Providers

• Student Intern

  • Jun 2015 - Aug 2015

  • Communicated with game participants to ensure their participation in our game competition • Provided feedback to the CEO and created solutions to customer and game problems • Collaborated with schools to showcase our game to diverse populations • Designed the Innervative website and committed to keeping up with the Facebook page • Communicated with game participants to ensure their participation in our game competition • Provided feedback to the CEO and created solutions to customer and game problems • Collaborated with schools to showcase our game to diverse populations • Designed the Innervative website and committed to keeping up with the Facebook page