Project Manager | IT Asset Management

• Jun 2020 - Present

Core Responsibilities Include:• Managing and leading in the preparation and planning of the programme to include; People, Process and Tooling workstreams.• Optimise cost benefits: lead on developing and managing the project streams within an ITIL framework. Managing risks, issues and dependencies, stakeholder mapping, Change Requests / work packages, project budget and forecasts as well as managing commercial process and funding for onboarding 3rd party activities. • Manage the complexity of implementing a new strategic Software Licensing tool - SNOW; across multiple internal and external stakeholder of varying levels of accountability, including 3rd Party Suppliers. N.B. This is against a backdrop of Covid 19 pandemic, change restrictions, ever changing HMRC business requirements & priorities and mandatory home working whilst home schooling. • Utilisation of appropriate project and incident management tooling including Microsoft Project, O365 and Service Now to support clear guidance and accessibility to relevant stakeholders where information needs to be shared.• Responsibility for the planning, directing and co-ordination of SNOW rollout; leading collaborative working across all stakeholders and operational areas to drive and deliver compliance whilst managing change and exceptions. This requires the translation of technical discussions into clear activities.• Lead on checkpoint sessions to perpetuate full understanding of actions and to ensure plan remains on track for individual workstreams as well as budgets and expectations. Escalating any changes or issues as appropriate to SM&O SLT. Show less

Planning Analyst | IT Asset Management

• Jul 2019 - Jun 2020

Core Responsibilities include:• Responsibility for supporting the phase one capability assessment for hardware, software and patch asset management functions to enable the successful establishment of a new IT Asset Management capability.• Responsibility for Internal team administration, designing, building and implementing processes to govern and assure daily activity. • Leading stakeholder management, communications and point of contact, and assisting in the socialisation of the team.• Facilitating the creation, ongoing management and reporting of key performance indicators, managing change requests across the three functions and assisting in the socialisation of strategy, policy, process and procedures. Show less

Finance & Communications Manager | Business Management Office

• Jul 2017 - Jun 2019

Core Responsibilities include:• Responsibility for devising and managing communications across a department of circa 500 people, geographically diverse including measuring and responding to daily enquiries.• Managing the demands of multiple workstreams, liaising with multiple stakeholders, including Finance, to ensure budget adherence of travel and subsistence and contractor recruitment. • Management of direct reports. • Ownership of the quarterly people satisfaction survey with successful increase in participation of uptake and succinct plan of improvements. Show less

Registration Executive | Operations

• Nov 2015 - Jul 2017

Project managed delivery of a European-wide Save Energy at Work project funded by the EU Horizon 2020 initiative involving 200+ staff and a team of volunteers in collaboration with Severn Wye Agency. The target was 5-10%, a 16% energy saving was realised as an output of creating a culture of recognition and genuine team spirit making us 1st in the UK and 4th across Europe. As Registration Executive this involved complex, varied casework, demanding knowledge of land law and conveyancing practices. Daily decisions on boundaries and ownership, constantly collaborating and knowledge-sharing with colleagues, seeking input from Senior Registration Executives and supporting colleagues with advice and information was also key. Core to succeeding was the building and maintaining of professional relationships with conveyancing professionals/Legal Executives, from prestige high-volume firms to small rural solicitors to resolve wide-ranging and complex questions of land ownership as well as collaborating to set targets/invest resource to ensure cross-team working to support organizational goals/priorities, identifying, arranging and monitoring work according to priority. Show less

Planning Policy Programme Manager

• Sep 2014 - Nov 2015

Project Management - the delivery of the 15-year Local Development Plan for Telford & Wrekin Unitary Authority. Lead on strategic projects (Neighbourhood Planning and Green Infrastructure) necessary for its delivery. Establishing and maintaining an overall programme plan alongside task managing a team of specialists and supporting a culture of team working. Managing effective communications and engagement strategies to maximise plans, making involvement across a wide range of statutory and non-statutory stakeholders to deliver an examination compliant process. Show less

Planning PolicyImplementation Project Officer

• Jul 2011 - Sep 2014

Management of a range of planning related projects including Green Infrastructure Strategy, Masterplanning (Planning for Real) exercises and enabling neighbourhood planning by Parish Councils and other Fora.

Environmental Projects Officer

• Aug 2007 - Jul 2011

Telford & Wrekin Climate Change Strategy and deliver of a range of environmental projects.

Technical Support Officer (Waste & Environmental Projects)

• Aug 2005 - Aug 2007