Experience

Highland Experience

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Head of Operations

  • Sep 2022 - Present

• Head of Customer Operations

  • Oct 2021 - Present

• Sales & Marketing Manager

  • Nov 2014 - Oct 2021

  Scottish Routes Whisky Tours – Day to day operations of the business, supporting customers, working to sales targets, scheduled tour design and management, liaising with accommodation providers, distilleries and attractions to ensure a successful working relationship. Private Tours – Design and management of custom tours for groups of 1-50+, exceeding sales targets and ensuring 5* experiences. Social Media – Management across 2 brands: Highland Experience and Scottish Routes. Working with our driver-guides and content creator to create eye-catching images and videos to market promotional messages of the company and highlight Scotland as a destination. Website Design and Management – Ensuring websites are up-to-date and successful – liaising with an IT consultant and use of WordPress for management of the Scottish Routes site. Tasks include addition of new products to e-commerce store, responsibility for company and tour descriptions, promotions, design and images. Marketing & Event Management – Award Applications, attending trade events, organising company days out and events. Show less



CAPR-Style

• United Kingdom
• Apparel & Fashion
• 1 - 100 Employee

• Marketing and Customer Experience Manager

  • Aug 2015 - Jan 2017

  Social Media - Content creation and customer engagement. Sharing both marketing and promotional messages of the company and information of events, news stories or other items of interest for our demographic. Website - Coordination with web designer and content creation for store and site. Tasks for store maintenance include addition of new products to ecommerce store, responsibility for product descriptions, store promotions, feature options and product images. Customer Service - Customer correspondence via e-mail, mailing list and the company phone. Bespoke order Coordination and Correspondence Show less



Bex Colwell PR

• Edinburgh

• Press Officer Edinburgh Fringe

  • Aug 2014 - Aug 2014

  • Efficient diary management • Management of social media outlets • Organization of relevant clippings For the month I was part of a small team representing 15 successful comedy shows. The role involved media relations, collecting reviews, corresponding with venues and acts, and creating social media content. The role aided acts to get successful PR coverage over the festival. Working in a fast paced environment highlighted my time management, organisation and people skills. • Efficient diary management • Management of social media outlets • Organization of relevant clippings For the month I was part of a small team representing 15 successful comedy shows. The role involved media relations, collecting reviews, corresponding with venues and acts, and creating social media content. The role aided acts to get successful PR coverage over the festival. Working in a fast paced environment highlighted my time management, organisation and people skills.



Three Weeks Magazine

• Edinburgh, United Kingdom

• Comedy Reviewer

  • Aug 2013 - Aug 2013

  Comedy Reviewer. Comedy Reviewer.



University of Hull Alumni Office

• University of Hull

• Telephone Fundraiser

  • Mar 2011 - Jun 2012

  • Communicating aims of the University to graduates with the ambition to raise funds for PhD Scholarships. • Secured the largest ever regular donation. • Communicating aims of the University to graduates with the ambition to raise funds for PhD Scholarships. • Secured the largest ever regular donation.