Experience

The American Club Hong Kong

• Hong Kong
• Hospitality
• 1 - 100 Employee

• Club Events Manager

  • Sep 2016 - Present



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Assistant Housekeeping Manager

  • Feb 2014 - Jun 2016

  Four Seasons Hotel Toronto is the only hotel in Canada designated for 2015 Forbes Travel Guide Five Star Rating and for 2015 AAA Five Diamond Rating for a second year in a row. Ranked first on Trip Advisor April 2015. - Responsible for day to day operations of all housekeeping services including the cleaning of guest rooms and public areas and laundry operations by effective planning, organization and supervision. - Managed and controlled inventory of guest supplies, linens… Show more Four Seasons Hotel Toronto is the only hotel in Canada designated for 2015 Forbes Travel Guide Five Star Rating and for 2015 AAA Five Diamond Rating for a second year in a row. Ranked first on Trip Advisor April 2015. - Responsible for day to day operations of all housekeeping services including the cleaning of guest rooms and public areas and laundry operations by effective planning, organization and supervision. - Managed and controlled inventory of guest supplies, linens, chemicals, cleaning supplies, equipment, uniforms and other requirements. - Communicated with Front Desk and Maintenance to monitor guest concerns, arrivals and departures, VIP guests and room maintenance and followed up on issues and conflicts. - Scheduled all staff and prepared daily work assignments for Room Attendants based on occupancy and arrivals report. - Guided employee performance by holding staff accountable and meeting realistic and obtainable goals.

• Manager in Training

  • Sep 2012 - Feb 2014

  Four Seasons Hotel Toronto is the first hotel in Canada to ever be awarded by both Forbes Travel Guide Five-Star & AAA Five Diamond rating for outstanding service. - Opened the flagship property as MIT with the front desk team. Personalized greetings, careful guest room selection and knowledge of the hotel ensured a lasting memory of guest visit. - Supported the Core Team as MIT to be responsible for selling the hotel and providing information to prospective guests, capturing sales… Show more Four Seasons Hotel Toronto is the first hotel in Canada to ever be awarded by both Forbes Travel Guide Five-Star & AAA Five Diamond rating for outstanding service. - Opened the flagship property as MIT with the front desk team. Personalized greetings, careful guest room selection and knowledge of the hotel ensured a lasting memory of guest visit. - Supported the Core Team as MIT to be responsible for selling the hotel and providing information to prospective guests, capturing sales from the incoming calls and coordinating details of reservations for all Hotel Rooms, Spa, Restaurant/Bar, Room Service.



Toronto Sports & Social Club

• Badminton Coordinator

  • Jan 2010 - Aug 2012



City Cruises Toronto

• Canada
• Hospitality
• 1 - 100 Employee

• Tour Guide

  • Jun 2011 - Sep 2011



Hart Entertainment

• Event Staff

  • May 2009 - Aug 2010