Experience

Belgravia Leisure

• Australia
• Recreational Facilities
• 300 - 400 Employee

• Sales & Guest Experience Manager

  • Sep 2020 - Present



Barry Plant Real Estate

• Australia
• Real Estate
• 500 - 600 Employee

• Sales Consultant

  • Jan 2018 - Present

  • Successfully sold over $20,000,000 worth of Real Estate on the Mornington Peninsula• Finalist for the Rate My Agent ‘National Rising Star of the Year’ 2019 Award. • Successfully sold over $20,000,000 worth of Real Estate on the Mornington Peninsula• Finalist for the Rate My Agent ‘National Rising Star of the Year’ 2019 Award.



Cutting Edge Wallpapering

• Australia
• Construction

• Sales Administration Manager

  • Jan 2010 - Jan 2018

  Project Managed the creation of two websites, Removable Wallpaper and Just Kids Wallpaper.Successfully sourced 25 Australian and New Zealand retailers to supply and sell our distributed products. Increased business profile by successfully seeking PR opportunities on 3AW radio, Country Style Australia Magazine, Inside Out Magazine, Pregnancy and Birth Magazine, Samara Magazine, House and Garden Magazine, Australian Property Investor, Herald Sun and The Age.Managed the financials and administration functions of the business, including quarterly BASS Statements, invoicing and stock control.Met and assisted customers with estimates and quotations.Managed the Wallpaper Installers client bookings & diaries.



Sensis

• Australia
• Advertising Services
• 700 & Above Employee

• Project Manager, Production Business Planning and Optimization

  • Nov 2006 - May 2009

  Project Manager for Sensis Operations, Business Planning & Optimisation. I managed business initiatives whose objectives were to achieve greater efficiency, cost effectiveness within core production processes, whilst ensuring that all project initiatives are delivered without a negative impact on Customer Satisfaction Indicators and Production Turnaround Times.

• Centre Manager, Print Operations- SA, WA & Victoria

  • Nov 2003 - Nov 2006

  • Recruit, set up, lead and motivate a team of 130 people across 3 Australian states. These teams were responsible for the processing of the 340,000 Yellow and White Customer Contracts and 500,000+ Print Advertisements for 27 Yellow Pages, 8 White Pages and 48 Co-bound (yellow and white) directories.• Implement and deliver quarterly Operational Plans that are in line with the business objectives and deliver on Customer Satisfaction Indicators and Production Turnaround Times.• Identify, develop and utilise the workforce in a way that encourages growth while maximising efficiencies to reduce costs.• Ensure the teams meet and exceeds their Customer Satisfaction Indicators and Production Turnaround Times• Provide monthly performance management reviews, coaching and mentoring to my 6 direct reports and ensure that they do the same with their direct reports.• Manage to Budget DIE

• National Publishing Manager

  • Jul 2001 - Oct 2003

  Responsibilities:• Lead the National Publishing Team consisting of 16 staff in multiple states. This team was responsible for all Book Closing, Information Pages and Government Index Pages, Pagination and Computer to Plate activities relating to the publication of the Yellow and White Pages Print Directories.• Ensure all Sensis print directorys arrive at the Printers on time and without error. In the event of an error determine the impact on the business and customer and resolve appropriately including stopping presses and remaking plates.• Responsible for the creation, publication and distribution of the annual Print Production Regional and Metro print schedules for distribution to the wider Sensis business and Printers.• Work with Marketing and Sales to integrate all new print products and initiatives into the workload and schedule without jeopardising the integrity of the book.Key Achievements:• Managed the team through the successful technology upgrade of the Graphic and Pagination System with no adverse impacts on the print production schedules.• Manage to Budget DIE $100K favourable (2002/2003)• 100% performance reviews were conducted monthly • 100% Printing dates met• Achieved results higher than the Australian norm in key critical indicators within the Telstra Employee Opinion Survey. Including, leadership, satisfaction, company reputation, performance management, communication.• Integrated 3 new Community Yellow Pages Directories into the workload during a peak workload period, with no impact to the regional print production schedule.

• Workforce Analyst

  • Jul 2000 - Jun 2001

  Responsibilities:• Deliver daily and weekly reports on operational workload quantities to senior management with recommendations on the Yellow Pages workload distribution and resource deployment to minimise and eliminate backlogs.• Forecast operational workload volumes and resources for the financial year.Key Achievements:• Built the first consolidated daily report for the Publishing and Customer Service Business Unit of Sensis