Experience

ChapterSpot

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Salesforce Administrator

  • Jan 2017 - Jun 2018

  Greater New Orleans Area



Scandy

• United States

• Project Manager

  • Jun 2016 - Dec 2016

  Greater New Orleans Area



Dinner Lab, Inc.

• Technical Program Manager

  • May 2015 - Apr 2016

  • Product Management: Managed project scope through deliverables planning for products and product features to deliver against team and company goals • Design Specifications: Wrote comprehensive design specifications including functional specifications, use cases and user stories, solution design documents, and technical design documents • QA Management: Responsible for developing, leading, and evolving the Quality Assurance team to ensure high-quality deliveries and improve product… Show more • Product Management: Managed project scope through deliverables planning for products and product features to deliver against team and company goals • Design Specifications: Wrote comprehensive design specifications including functional specifications, use cases and user stories, solution design documents, and technical design documents • QA Management: Responsible for developing, leading, and evolving the Quality Assurance team to ensure high-quality deliveries and improve product deliverables • CRM Implementation: Led successful implementations of CRM and external system integrations

• Project Analyst

  • Dec 2014 - May 2015

  • Founding member of Technical team with CTO • Wrote user stories and test cases for new features • Manually tested features and reported bugs • Architected and implemented Desk.com and led onboarding for Member Relations team • Involved in architecting CMS for entire organization

• Member Relations

  • Oct 2013 - Dec 2014

  • Managed 10 cities with a total of 6,000 members • Solved incoming cases by answering incoming questions from customers • Liaison to technical team to identify defects



New Orleans Convention Bureau

• United States

• Meeting Services Intern

  • Jun 2012 - Sep 2012

  Greater New Orleans Area Assisted members of the Meeting Services Department, scheduled site visits, learned about the event planning industry.