Experience

J'affiche Complet

• France
• Hospitality
• 1 - 100 Employee

• Assistante Revenue Management

  • Jul 2023 - Present

  J’intègre l’équipe de J’affiche Complet en tant qu’Assistante Revenue Manager. J’intègre l’équipe de J’affiche Complet en tant qu’Assistante Revenue Manager.



Hôtel Kyriad Prestige - Lyon Est - Eurexpo

• France
• Hospitality
• 1 - 100 Employee

• Revenue Manager

  • Jan 2023 - Jul 2023

  En tant que Revenue Manger du Kyriad Prestige de Saint Priest, j’assure au quotidien la gestion des tarifs, la veille concurrentielle, le suivi des budgets, la mise en place de nouvelles stratégies et l’importance d’une politique CRM pour l’optimisation des revenus. En tant que Revenue Manger du Kyriad Prestige de Saint Priest, j’assure au quotidien la gestion des tarifs, la veille concurrentielle, le suivi des budgets, la mise en place de nouvelles stratégies et l’importance d’une politique CRM pour l’optimisation des revenus.



H10 Rubicon Palace

• Spain
• Hospitality
• 1 - 100 Employee

• Relations publiques

  • Apr 2022 - Jul 2022

  En tant que chargée de relations publiques, j’assure la satisfaction client à travers une analyse et compilation des questionnaires de satisfaction, une communication constante avec les clients, la résolution de problèmes, la gestion des réseaux sociaux de l’hôtel. En tant que chargée de relations publiques, j’assure la satisfaction client à travers une analyse et compilation des questionnaires de satisfaction, une communication constante avec les clients, la résolution de problèmes, la gestion des réseaux sociaux de l’hôtel.



Entrepôt du Bricolage

• France
• Retail
• 400 - 500 Employee

• Hostess

  • Jun 2020 - Mar 2022

  I work on Saturdays during my studies. Acted as cashier, hostess, after-sales service, procedures for material and vehicule renting. Developed conflict resolution skills. Helped train new employees. Ensured high customer satisfaction through quality and professional service. I work on Saturdays during my studies. Acted as cashier, hostess, after-sales service, procedures for material and vehicule renting. Developed conflict resolution skills. Helped train new employees. Ensured high customer satisfaction through quality and professional service.



Sofitel Golfe d'Ajaccio Thalassa Sea & Spa

• France
• Hospitality
• 1 - 100 Employee

• Waitress

  • May 2019 - Sep 2019

  Acted as cashier, took orders and served food. Maintained supplies and inventory. Developed conflict resolution skills. Helped train new employees. Ensured high customer satisfaction through quality and professional service. Also worked in Room service and at the bar. Acted as cashier, took orders and served food. Maintained supplies and inventory. Developed conflict resolution skills. Helped train new employees. Ensured high customer satisfaction through quality and professional service. Also worked in Room service and at the bar.



AEROCARGO

• Belgium
• 1 - 100 Employee

• Export Agent

  • Jun 2018 - Sep 2018

  Took reservations through phone and e-mail. Ensured communication with the clients. Executed pricing. Managed disputes and errors. Managed providers (freight warehouse and transporters). Taking orders. Greeting interns. Took reservations through phone and e-mail. Ensured communication with the clients. Executed pricing. Managed disputes and errors. Managed providers (freight warehouse and transporters). Taking orders. Greeting interns.



NH Hotel Group

• Spain
• Hospitality
• 700 & Above Employee

• Waitress

  • Jul 2017 - Apr 2018

  Greeted and seated clients, took orders and served food. Developed conflict resolution and teamwork skills. Ensured customer satisfaction and a smooth service. Greeted and seated clients, took orders and served food. Developed conflict resolution and teamwork skills. Ensured customer satisfaction and a smooth service.