Experience

Achour Holding

• Lebanon
• Real Estate
• 1 - 100 Employee

• Spa Manager

  • Jul 2014 - Present



Genesis health club

• beirut-verdun

• Spa Manager

  • Jun 2011 - Jul 2014

  • Responsible to set and achieve budgets and profitability • Responsible of the marketing plan for the center • Responsible for all the activities of the Wellness Centre • Responsible of the staff trainings and ensure the necessary training is undertaken, recorded and monitored • Responsible for all specialist equipment in terms of preventative maintenance training and regular maintenance schedules • Promote the Wellness Centre through PR, Promotions, Open Evenings, Sales incentives. • In-charge of inventory, store and cabine. • In-charge for choosing the best products for the center • Responsible for the day to day operations of the Wellness Centre which covers all the different sections of the Wellness Centre as well as the Reception & back areas, ensuring high standards of professionalism, conduct and customer service. • Responsible to maintain customer satisfaction by assisting their needs and regularly follow up on all our clients in our data base. Show less



Habtoor Hospitality

• United Arab Emirates
• Hospitality
• 200 - 300 Employee

• Spa Assistant Manager

  • Jun 2005 - May 2011

  • Participating in the pre –opening team of the Grand Habtoor Spa. • Providing facial & body treatments • Working on laser Diod • Responsible of client service and Guest Relations • Creating Spa promotions • Responsible of all the spa activities. • Achieving set sales and treatment targets • Managing and monitoring stock levels • Acting as a team player, taking part and contributing to theme evenings, promotions and special offers • Providing facial & body treatments • Supervising and Managing a team of 6 therapists. • Oversee and ensure the smooth day-to-day running of the department • Communicate and delegate tasks effectively to ensure achievement of objectives and operational standards • Undertake and execute treatment procedures, leading by example and ensuring up to date knowledge of area at all times • Assist the Spa Manager with sales and marketing activity within the department; ensuring growth is achieved with regard to awareness from the internal and external customer • Take ownership of and be responsible for ensuring all administration procedures regarding client care are carried out including booking procedures, client payments and consultation cards. Show less



Movenpick Resort & Spa

• Spa Beauty Therapist

  • Oct 2003 - May 2005

  • Providing a full range of body and face treatments. • Recommending and advising clients on the best treatment programmes and skin care routines to carry out at home • Achieving set sales and treatment targets • Providing a full range of body and face treatments. • Recommending and advising clients on the best treatment programmes and skin care routines to carry out at home • Achieving set sales and treatment targets