Experience

International Institute for Anti-Ageing

• United Kingdom
• Wellness and Fitness Services
• 1 - 100 Employee

• Business Development Manager UK & ROI

  • Aug 2020 - Present

• Area Sales Manager

  • Sep 2019 - Aug 2020



Nails Inc

• United States

• Head Of Retail

  • Jun 2018 - Sep 2019

  Key Responsibilities• Senior management for Nails INC Retail Operations for the UK and Ireland. Key focus on sustaining and growing Nails INC retail presence, maximising revenue, sales & performance from available retail footprint.• Commercial responsibility for Nails INC retail across UK and Ireland, driving annual revenues of £3M+.• Management of Retail & Sales Training for UK and Ireland. Retail team consisting of 1 area manager, 15 Business managers, 15 Deputy Managers and over 200 Technicians. • Relationship management at senior level for prestige store groups, covering joint business planning, performance reviews, staffing, & marketing management.• Public relations, visual merchandising, event management & other support programs to maximise retail effectiveness working alongside marketing team and brand director. • Maximising margin potential by implementing all service and product offering, ensuring a luxury delivery of service. • Working with head of supply to make sure demand is met in store. • Maintaining all health and safety practices and procedures.• Full HR responsibility including Recruitment, reviews, disciplinaries, appraisals. • Payroll responsibilities throughout retail operations.

• Area Sales Manager

  • Sep 2017 - Jun 2018

  Area: Ireland, Northern Ireland, Scotland & North UK. Key Responsibilities• Responsible for leading 11 store managers & 65+ employees in a 7-day faced paced business.• Implement company policies and procedures and deliver comprehensive training programs.• Responsible for P&L and expense management. • Successfully managing a £2.0m annual profitable area.• Recruitment for 11 locations.• Payroll for 65+ employees.• HR management for area including disciplinaries, performance reviews and appraisals. • Events & marketing campaigns for each location linking in on new launches and in store events. • Training and development of all team members • Maintaining and increasing standards of customer service. • Building a strong relationship with store and cosmetic managers.



Jule Beauty Group

• Operations Manager

  • Jun 2015 - Sep 2017

  Responsibilities • Budget and cost control within the group.• Lead 6 teams with 50+ employees overall. • Develop, implement and evaluate the groups marketing plan to ensure optimum client satisfaction, sales maximisation and profitability.• Monitor present and future trends in the market place• Deal with client complaints in a friendly & efficient manner ensuring client satisfaction at all times.• Utilises leadership skills and motivation to maximise employee productivity and satisfaction.• Monitors spa's overall service and team work daily, and makes recommendations for improvement.• Select and develop strategies to improve client’s service, staff efficiency.• Recruitment for necessary roles needed within the company. Managing digital marketing campaigns



Jule Beauty & Therapy

• General Manager

  • Jun 2010 - Jun 2015

  Sales and marketing for all locations. High levels of customer care, staff and holiday rosters, salary budgets,monthly products spend, sales targets, spa events, employee training needs, development reviews, salon maintance. Sales and marketing for all locations. High levels of customer care, staff and holiday rosters, salary budgets,monthly products spend, sales targets, spa events, employee training needs, development reviews, salon maintance.



Esthetique skin and body centre

• Beauty Therapist

  • Jun 2009 - Mar 2010

  Duties: skin care, massage therapies, manicure and pedicures, waxing, tinting, general house keeping, reception work and retail Duties: skin care, massage therapies, manicure and pedicures, waxing, tinting, general house keeping, reception work and retail



Indigo & Cloth

• Apparel & Fashion

• Assistant Manager

  • Jun 2006 - Dec 2009



Casey Recruitment

• United Kingdom
• Human Resources Services

• Beauty Sales Consultant

  • Aug 2006 - Mar 2008

  Duties: Stock Management, Sales assistant, Merchandising, Buying, Organizing photo shoots.Skills Acquired: Public Relations, Sales Skills, Stock Management, Research and Buying trends for current seasons. Reasons for Leaving: I was looking for the challenge of being Duties: Stock Management, Sales assistant, Merchandising, Buying, Organizing photo shoots.Skills Acquired: Public Relations, Sales Skills, Stock Management, Research and Buying trends for current seasons. Reasons for Leaving: I was looking for the challenge of being