Experience

Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Recruiter

  • Apr 2022 - Jun 2023



Onyx Data Solutions

• Bengaluru, Karnataka, India

• Human Resources Recruiter

  • Sep 2018 - Feb 2021

   Involved in full recruiting life cycle & end to end recruitment.  Interacting with the delivery team on regular basis and prioritizing requirements as per the billable effective dates.  Conducting Drives, Walk-ins and personal interviews.  Experience with on boarding, training and out-processing.  Experience with innovative and effective HR management techniques.  Arranging for technical panels and coordinating at all levels of Interviews.  Providing timely… Show more  Involved in full recruiting life cycle & end to end recruitment.  Interacting with the delivery team on regular basis and prioritizing requirements as per the billable effective dates.  Conducting Drives, Walk-ins and personal interviews.  Experience with on boarding, training and out-processing.  Experience with innovative and effective HR management techniques.  Arranging for technical panels and coordinating at all levels of Interviews.  Providing timely feedback to the business on their requirements and to the candidates on their interview.  Preparing and maintaining various MIS Reports like Tracker sheet, requirement and offer reports, to be sent to delivery heads and top management.  Recruiting people at all levels i.e. form experience range of 0-6 years for all permanent, subcontracting and direct positions.  Hiring resources within the stipulated average salary of LOB (Line of Business).  Responsible for mentoring new team members on the recruitment process and various active requirements.  Planning and structuring of job advertisements on job portals. Show less  Involved in full recruiting life cycle & end to end recruitment.  Interacting with the delivery team on regular basis and prioritizing requirements as per the billable effective dates.  Conducting Drives, Walk-ins and personal interviews.  Experience with on boarding, training and out-processing.  Experience with innovative and effective HR management techniques.  Arranging for technical panels and coordinating at all levels of Interviews.  Providing timely… Show more  Involved in full recruiting life cycle & end to end recruitment.  Interacting with the delivery team on regular basis and prioritizing requirements as per the billable effective dates.  Conducting Drives, Walk-ins and personal interviews.  Experience with on boarding, training and out-processing.  Experience with innovative and effective HR management techniques.  Arranging for technical panels and coordinating at all levels of Interviews.  Providing timely feedback to the business on their requirements and to the candidates on their interview.  Preparing and maintaining various MIS Reports like Tracker sheet, requirement and offer reports, to be sent to delivery heads and top management.  Recruiting people at all levels i.e. form experience range of 0-6 years for all permanent, subcontracting and direct positions.  Hiring resources within the stipulated average salary of LOB (Line of Business).  Responsible for mentoring new team members on the recruitment process and various active requirements.  Planning and structuring of job advertisements on job portals. Show less



First Advantage

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operational Analyst

  • May 2017 - Aug 2018

   Collected, arranged and input information into database system.  Developed and updated tracking spreadsheets using SIBEL.  Provided continued maintenance and development of bug fixes and patch sets for existing web applications.  Built application platform foundation to support migration from client- server product lines to enterprise architectures and services.  Consistently met deadlines and requirements for all production work orders.  Collaborated with… Show more  Collected, arranged and input information into database system.  Developed and updated tracking spreadsheets using SIBEL.  Provided continued maintenance and development of bug fixes and patch sets for existing web applications.  Built application platform foundation to support migration from client- server product lines to enterprise architectures and services.  Consistently met deadlines and requirements for all production work orders.  Collaborated with clients from concept through final delivery of product or service.  Streamlined and enhanced the operations system.  Directed onsite training for business users to maximize productivity.  Asked open-ended questions to assess customer needs.  Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.  Recipient of multiple positive reviews acknowledging dedication to excellent customer service.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.  Answered an average number of calls per day by addressing customer inquiries, solving problems and providing new product information.  Assisted customers in a minimum TAT, by answering questions, responding to inquiries and handling requests by phone.  Provided an elevated customer experience to generate a loyal client.  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Show less  Collected, arranged and input information into database system.  Developed and updated tracking spreadsheets using SIBEL.  Provided continued maintenance and development of bug fixes and patch sets for existing web applications.  Built application platform foundation to support migration from client- server product lines to enterprise architectures and services.  Consistently met deadlines and requirements for all production work orders.  Collaborated with… Show more  Collected, arranged and input information into database system.  Developed and updated tracking spreadsheets using SIBEL.  Provided continued maintenance and development of bug fixes and patch sets for existing web applications.  Built application platform foundation to support migration from client- server product lines to enterprise architectures and services.  Consistently met deadlines and requirements for all production work orders.  Collaborated with clients from concept through final delivery of product or service.  Streamlined and enhanced the operations system.  Directed onsite training for business users to maximize productivity.  Asked open-ended questions to assess customer needs.  Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.  Recipient of multiple positive reviews acknowledging dedication to excellent customer service.  Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.  Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.  Answered an average number of calls per day by addressing customer inquiries, solving problems and providing new product information.  Assisted customers in a minimum TAT, by answering questions, responding to inquiries and handling requests by phone.  Provided an elevated customer experience to generate a loyal client.  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Show less



ion IT Solutions

• Belgium
• IT Services and IT Consulting
• 1 - 100 Employee

• Subject Matter Expert

  • May 2015 - Apr 2017

   Provided instruction, coaching and motivation to all employees during the shift.  Provided an elevated customer experience to generate a loyal client.  Worked night and weekend shifts during holiday season, securing profit in of orders in the given time.  Handled claims consistent with client and corporate policies, procedures, best practices and regulations.  Asked open-ended questions to assess customer needs.  Served as the main liaison between customers… Show more  Provided instruction, coaching and motivation to all employees during the shift.  Provided an elevated customer experience to generate a loyal client.  Worked night and weekend shifts during holiday season, securing profit in of orders in the given time.  Handled claims consistent with client and corporate policies, procedures, best practices and regulations.  Asked open-ended questions to assess customer needs.  Served as the main liaison between customers, management and sales team.  Answered customer telephone calls promptly and in an appropriate manner.  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.  Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.  Worked with the management team to implement the proper division of responsibilities.  Earned management trust.  Documented all customer inquiries and comments thoroughly and quickly.  Coordinated department schedules to maximize coverage during peak hours.  Completed documentation and logs each day and generated weekly reports detailing activities.  Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.  Responded to customer requests with friendly, knowledgeable service and support.  Scheduled appointments with service professionals.  Communicated clear expectations and goals to each team member.  Strategically scheduled team members to maintain optimal staffing levels at all times. Show less  Provided instruction, coaching and motivation to all employees during the shift.  Provided an elevated customer experience to generate a loyal client.  Worked night and weekend shifts during holiday season, securing profit in of orders in the given time.  Handled claims consistent with client and corporate policies, procedures, best practices and regulations.  Asked open-ended questions to assess customer needs.  Served as the main liaison between customers… Show more  Provided instruction, coaching and motivation to all employees during the shift.  Provided an elevated customer experience to generate a loyal client.  Worked night and weekend shifts during holiday season, securing profit in of orders in the given time.  Handled claims consistent with client and corporate policies, procedures, best practices and regulations.  Asked open-ended questions to assess customer needs.  Served as the main liaison between customers, management and sales team.  Answered customer telephone calls promptly and in an appropriate manner.  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.  Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.  Worked with the management team to implement the proper division of responsibilities.  Earned management trust.  Documented all customer inquiries and comments thoroughly and quickly.  Coordinated department schedules to maximize coverage during peak hours.  Completed documentation and logs each day and generated weekly reports detailing activities.  Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.  Responded to customer requests with friendly, knowledgeable service and support.  Scheduled appointments with service professionals.  Communicated clear expectations and goals to each team member.  Strategically scheduled team members to maintain optimal staffing levels at all times. Show less