Experience

Tempus Labs, Inc.

• United States
• Biotechnology Research
• 700 & Above Employee

• Junior Clinical Data Abstractor

  • Oct 2022 - Present



SoulCycle Inc.

• United States
• Wellness and Fitness Services
• 500 - 600 Employee

• Assistant Studio Manager

  • Jul 2021 - Sep 2022

  - Responsible for multiple Chicago studios - managing facility operations, safety, merchandise & onsiteinventory, staff & customer scheduling, promotional campaigns and delight- Hired, trained and mentored staff regarding sales, customer hospitality, operational mandates – including core inclusivity practices- Led instructor collaboration increasing studio utilization both through themed rides and marketing - increasing ridership between 10-25% per class- Delivered customer-focused excellence and connection between riders and staff. CSAT from surveys generated average 92% in Q2, currently seeing ~5% quarterly improvement- Developed and administered regional trainings, later adopted for company-wide use. Personally trained 100 employees resulting in a 5% decrease in safety-related incidents- Fostered partnerships with local brands and businesses to drive business with an average increase of 5% ridership with classes including a partnership

• Keyholder

  • Mar 2021 - Jul 2021

  - Functional role as Manager On Duty when managers were not present - able to run daily operations- Responsible for cash handling, investigation and revenue rollup- Acted as emissary for part-time Studio Crew with management- Reopened 4 studios during pandemic – including two outdoor and two restricted indoor studios

• Front Desk Staff

  • Aug 2019 - Mar 2021



Queen Anne Mail & Dispatch

• United States
• Retail Art Supplies
• 1 - 100 Employee

• Shipping and Sales Associate

  • Jul 2017 - Sep 2019

  Acted as a general sales associate and shipping clerk. Acted as a general sales associate and shipping clerk.