Clara Graves
Reservations Agent at Fairmont The Queen Elizabeth- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
French Native or bilingual proficiency
Topline Score
Bio
Credentials
-
WHMIS
-Apr, 2016- Sep, 2024 -
Cvent Supplier Network Student Certification
Cvent
Experience
-
Fairmont The Queen Elizabeth
-
Canada
-
Hospitality
-
100 - 200 Employee
-
Reservations Agent
-
May 2023 - Present
Seasonal Tour Group Reservations Agent - Inputting reservations for tour groups arriving in the future and ensuring the accuracy of information and billing instructions. - Assigning rooms based on business needs and guest requests. - Problem solving in a complex and ever changing environment - Communicating between departments using email, MS Teams, and through the phone. - Creation of central information systems and maintaining detailed records. - Creation of SOP's and other organizational materials for use by future reservations agents Show less
-
-
-
Land Title and Survey Authority of British Columbia
-
Canada
-
Real Estate
-
1 - 100 Employee
-
Records and Archives Intern
-
May 2022 - Sep 2022
Indexing of Field Books in preparation for digitization of materials - Maintaining and creating Excel spreadsheets to capture metadata from historical documents - Prepared mail merges in order to print archival envelopes and other organizational tools - Communicating with managers and Records Services colleagues to coordinate indexing needs Indexing of Field Books in preparation for digitization of materials - Maintaining and creating Excel spreadsheets to capture metadata from historical documents - Prepared mail merges in order to print archival envelopes and other organizational tools - Communicating with managers and Records Services colleagues to coordinate indexing needs
-
-
-
Fairmont Chateau Lake Louise
-
Canada
-
Hospitality
-
200 - 300 Employee
-
Tour Operations Agent
-
May 2016 - Jan 2022
- Checking in/out all tour groups staying at the hotel and ensuring that everything runs smoothly for the duration of their stay. This involved prioritising rooms prior to the tour arrival, preparing all room keys, conveying all stay information to the all tour agents and other departments in the hotel (room information, dining reservations, planned activities etc) as well as following up with the tour on check out to ensure that we exceeded all expectations. - Creating and maintaining effective filing systems and central information resources that we share with other departments (reservations, tour dining, accounting, bell desk, housekeeping etc) - Setting up and carrying out all of the tour and FIT billing. This involved creating billing sheets, scanning back-up documents, corresponding with the accounting department and the tour companies, emailing invoices and credit card authorisation forms and checking all room/meal rates with supporting documents, ensuring that all tour/FIT companies are being billed correctly. - Answering email and phone enquiries from tour companies and other departments in the hotel as promptly as possible. - Consistently communicating with numerous other hotel departments in order to ensure a successful stay for every tour. - Communicating with tour directors to ensure that guests experience a problem free stay. Show less
-
-
-
Inn at Laurel Point
-
Canada
-
Hospitality
-
1 - 100 Employee
-
Front Desk Supervisor
-
Jun 2019 - Aug 2021
- Ensuring the day-to-day operation of the Front Office runs smoothly through decision making, support of agents, and problem solving.- Effectively communicating the needs of daily hotel operations between departments through emails, the preparation of pass on materials and the use of Microsoft Teams.-Understanding, leading, and supporting the front office team through knowledge of their respective jobs and empathy.-Using Opera to effectively manage guest check-ins, billing and check-outs. Show less
-
-
Front Desk Agent
-
Apr 2018 - Jun 2019
- Providing exceptional service to guests through genuine connections, from business travelers to wedding parties.- Processing check-ins, check-outs, and billing through property management system, Opera.- Answering guest inquiries over the phone and in person in a professional and courteous manner.- Providing concierge services to guests looking to explore and make the most of their trips in Victoria BC, through in-depth knowledge of the city and its amenities.
-
-
Education
-
2020 - 2024
Camosun College
Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General -
2015 - 2017
Selkirk College
Hospitality and Tourism Diploma, Hospitality Administration/Management
Community
