Experience

Century Insurance Agency
• United States
• Insurance
• 1 - 100 Employee
• Customer Service Representative

  • Sep 2017 - Present


TeleTech

• Denmark
• Appliances, Electrical, and Electronics Manufacturing

• Trainer

  • Jul 2015 - Sep 2017

  Trained Kaiser Permanente agents and trainers on system updates and 2016 health plans. Training new hire classes for 2017 OEP. Trained Kaiser Permanente agents and trainers on system updates and 2016 health plans. Training new hire classes for 2017 OEP.



Optum

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Site Training Coordinator

  • Oct 2015 - Aug 2016

  In addition to being a trainer for my program, I coordinate training for the Kaiser Permanente campaign at my location. I analyze the daily training reports to determine needs and update it throughout the day. I make sure all agents are scheduled for and complete required training. I work with workforce management and the trainers to make sure the schedule runs smoothly. I am the primary line of communication between the operations and training departments. I make sure the trainers have what they need to get their jobs done. Show less

• Licensed Insurance Agent

  • Jul 2012 - Jul 2015

  Campaigns: Wellcare, CVS Caremark, United Healthcare, Kaiser Permenente • Sells Individual and Family plans for Kaiser Permanente• Maintains relationships with consumers by working a book of business• Educates potential members on the Affordable Care Act and available plans• Assists callers in starting the process of checking to see if they qualify for the Advanced Premium Tax Credit or Medicaid• Sold United Healthcare and Wellcare Medicare Advantage plans and prescription drug plans• Monitored WesTower’s benefits enrollment tool to ensure that employees were accurately enrolled into their benefits.• Facilitated employee benefit enrollments for WesTower Communications.• Ran test claims to aid CVS Caremark customers in determining prescription costs and restrictions• Reordered prescriptions for members and enroll them in automatic refills• Worked as Subject Matter Expert on Wellcare campaign• Acted as Team Lead on Wellcare campaign during times when the regular management was not on the sales floor.• Managed an intranet resource for the Wellcare campaign that included job aids and sales scripts. Show less

• Quality Analyst

  • Oct 2013 - Jan 2014

  • Listened to and graded calls from agents on the WellCare campaign.• Retrieves archived calls for the client. • Created weekly and monthly quality reports in Excel. • Graded agent calls against Wellcare’s standards• Coordinated with floor management in order to provide coaching to agents based on calls• Coordinated with Wellcare’s quality department to adjust quality rules



Hawaiian Falls Waterparks

• United States
• Entertainment Providers
• 1 - 100 Employee

• Cash Control

  • Apr 2012 - Jul 2012

  Assists in handling of all cash operations at the park Helps provide end of day and daily reports Oversees all cash control policies regarding cashiers and security Performs some administrative duties Assists in handling of all cash operations at the park Helps provide end of day and daily reports Oversees all cash control policies regarding cashiers and security Performs some administrative duties



Macy's

• 1 - 100 Employee

• Sales Associate

  • Oct 2010 - Jan 2011

  Greeted customers/communicated promotional strategies Maintained point of sale area Exceeded U.P.T./average transaction goals Provided quality customer service Used cash registers/checkout customers Greeted customers/communicated promotional strategies Maintained point of sale area Exceeded U.P.T./average transaction goals Provided quality customer service Used cash registers/checkout customers



TWU Blagg-Huey Library

• Student Assistant

  • Aug 2009 - Aug 2010

  Checked out materials to patrons Organized and Shelved books Aided patrons in their needs around the library Performed minor/daily maintenance on the printers and copiers Conducted inventory of library books Processed library fees and fines Checked out materials to patrons Organized and Shelved books Aided patrons in their needs around the library Performed minor/daily maintenance on the printers and copiers Conducted inventory of library books Processed library fees and fines



Texas Woman's University Department of Housing

• Resident Assistant

  • Aug 2008 - May 2009

  Managed and organized activities for residents in my section Assisted residents with housing related issues Checked in and out guests Conducted rounds of residence hall Helped organize events for the entire hall Managed and organized activities for residents in my section Assisted residents with housing related issues Checked in and out guests Conducted rounds of residence hall Helped organize events for the entire hall

• Student Assistant

  • Aug 2006 - May 2008

  Checked out materials to patrons Organized and Shelved books Aided patrons in their needs around the library Performed minor/daily maintenance on the printers and copiers Checked out materials to patrons Organized and Shelved books Aided patrons in their needs around the library Performed minor/daily maintenance on the printers and copiers