Experience

Cobb's Comedy Club

• United States
• Entertainment Providers
• 1 - 100 Employee

• Box Office

  • Sep 2022 - Present

  - Providing professional, prompt, and warm customer service in a fast-paced entertainment venue setting - Professionally de-escalating customer complaints, resolving issues in a timely and friendly manner - Conducting in-person ticket sales equipped with up-to-date knowledge regarding shows and talent - Maintaining organized and thorough record-keeping on sales - Managing TicketMaster Point of Sale (POS) systems - Coordinating between front-of-house and back-of-house operations - Providing professional, prompt, and warm customer service in a fast-paced entertainment venue setting - Professionally de-escalating customer complaints, resolving issues in a timely and friendly manner - Conducting in-person ticket sales equipped with up-to-date knowledge regarding shows and talent - Maintaining organized and thorough record-keeping on sales - Managing TicketMaster Point of Sale (POS) systems - Coordinating between front-of-house and back-of-house operations



Project Pull Summer Internship

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Program Assistant

  • Jun 2022 - Aug 2022

  - Promoted from Team Leader to administrative position, maintaining previous duties while taking on additional responsibilities - Supervised a caseload of 40 high school interns in both virtual programming via Zoom and in-person internship placements - Organized in-person worksite experiences for interns at placements within the public sector such as the SFPUC and the County Clerk's Office - Maintained and developed positive and strong relationships with various stakeholders including interns, mentors, city departments, and community-based organizations - Strategized and identified ways to support interns that were not meeting expectations - Created, developed, and implemented creative and engaging virtual and in-person weekly professional enrichment and team bonding programs



Santa Clara University

• United States
• Higher Education
• 700 & Above Employee

• Co-Researcher

  • Sep 2021 - Jun 2022

  Through the "Youth for Justice Project: Documenting the Sociopolitical Citizenship Development of Youth" and alongside Dr. Jesica Fernández at Santa Clara University, I am conducting research and interviews with Bay Area youth community organizations to better understand how adult allies and advocates support youth organizing, activism, and youth power. - Headed outreach to Bay Area youth community organizations to participate in interviews - Conducted interviews with adult advocates for youth to learn more about youth sociopolitical development and activism - Executed thematic data analysis and grounded theory development based on interviews - Launched and managed official Youth for Justice Project Twitter account



Project Pull Summer Internship

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Team Leader

  • Jun 2020 - Aug 2021

  - Mentored team of high school interns through research project on the impacts of COVID-19 - Developed and executed professional and life skills enrichment days with coworkers - Co-facilitated weekly “Career Day” presentations featuring SF Public Utilities Commission employees in the engineering and communications fields - Mentored team of high school interns through research project on the impacts of COVID-19 - Developed and executed professional and life skills enrichment days with coworkers - Co-facilitated weekly “Career Day” presentations featuring SF Public Utilities Commission employees in the engineering and communications fields



Santa Clara University Center for the Arts and Humanities

• Santa Clara, California, United States

• Student Research Assistant

  • Jul 2020 - Sep 2020

  Under Dr. Danielle Morgan, I conducted preliminary research and analyzed contemporary Black texts for examples of Black uncanniness in the 21st century for her upcoming book. - Reviewed scholarship on the intersections of comedy and horror - Presented deliverables for Dr. Morgan's upcoming book during weekly check-ins - Produced comprehensive analytic report on "Atlanta" (TV series) Under Dr. Danielle Morgan, I conducted preliminary research and analyzed contemporary Black texts for examples of Black uncanniness in the 21st century for her upcoming book. - Reviewed scholarship on the intersections of comedy and horror - Presented deliverables for Dr. Morgan's upcoming book during weekly check-ins - Produced comprehensive analytic report on "Atlanta" (TV series)



Herbert Hoover Middle School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• 6th Grade Resource Specialist In-Class Support (Volunteer)

  • Jan 2020 - Mar 2020

  - Provided academic support for students performing below grade-level in Language Arts, Math, and Science - Coached students through additional educational enrichment activities - Aided primary Resource Specialist with lesson planning - Developed "Project Plan" worksheet to help students learn time management and organizational skills - Provided academic support for students performing below grade-level in Language Arts, Math, and Science - Coached students through additional educational enrichment activities - Aided primary Resource Specialist with lesson planning - Developed "Project Plan" worksheet to help students learn time management and organizational skills



Cobb's Comedy Club

• United States
• Entertainment Providers
• 1 - 100 Employee

• Box Office Worker

  • Jul 2019 - Sep 2019

  - Met with talent management to fulfill talents’ riders - Provided professional and prompt customer service in fast-paced entertainment venue - Managed ticketing system - Met with talent management to fulfill talents’ riders - Provided professional and prompt customer service in fast-paced entertainment venue - Managed ticketing system



Santa Clara University Center for the Arts and Humanities

• Santa Clara

• Student Fellow

  • Aug 2018 - Jul 2019

  During the academic year, I worked with Center Fellow Dr. Shannon Vallor, Ph. D. to develop the Santa Clara University Salon Program where I: - Conducted independent research and communicated with South Bay artists, scholars, and organizations as potential partners for the program - Authored “Salon Program Site Visit Executive Report” for the Dean of the School of Arts and Sciences to present research on potential sites for salons - Organized a pilot salon program for the University During the academic year, I worked with Center Fellow Dr. Shannon Vallor, Ph. D. to develop the Santa Clara University Salon Program where I: - Conducted independent research and communicated with South Bay artists, scholars, and organizations as potential partners for the program - Authored “Salon Program Site Visit Executive Report” for the Dean of the School of Arts and Sciences to present research on potential sites for salons - Organized a pilot salon program for the University



Activities Programing Board - Santa Clara University

• United States
• Events Services
• 1 - 100 Employee

• Residential Learning Community Representative (RLCR) for Unity Residence Hall

  • Aug 2018 - Jun 2019

  As the RLCR for the Unity (McLaughlin-Walsh) Residence Hall, I was the liaison between the Unity Leadership Council and the Activities Planning Board to plan and execute events for Unity as well as campus-wide events. My responsibilities included: - Organized and executed events such as “Spring Night on the Lawn,” and the “Unity Haunted House” - Chaired weekly LC meetings with members and residents of McLaughlin-Walsh (Unity) residence hall - Collaborated with and assisted during all fellow APB members’ events - Checked tickets and managed outside vendors at 2018 annual Fall Concert (Quinn XCII)



Santa Clara University Athletics Department

• Santa Clara

• Event Staff

  • Feb 2018 - Jun 2018

  - Set up and took down equipment at SCU athletic events - Checked tickets - Directed attendees before, during, and after athletic events - Set up and took down equipment at SCU athletic events - Checked tickets - Directed attendees before, during, and after athletic events



Breakthrough San Francisco

• United States
• Education Administration Programs
• 1 - 100 Employee

• Administrative Assistant

  • Nov 2015 - Feb 2017

  - Communicated with local elementary and middle schools to recruit students for Breakthrough- Coordinated fundraisers- Organized student files and academic records

• Summer Senior Volunteer Leadership Participant (VLP)

  • Jun 2015 - Sep 2016

  As a Volunteer Leadership Participant (VLP), I worked at Breakthrough's summer school program. After my first summer as a VLP, I was promoted to Senior VLP and took on additional tasks as a leader among the other volunteers. My responsibilities included:- Planning and coordinating major community events for students and their families- Assisting in an 8th grade Literature summer class and a 6th grade Science summer class- Tutoring 5th-8th grade students during the summer after-school program