Clara Arqué Castellà

Technical Front Office & Customer Service Assistant at Neuraxpharm
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Contact Information
us****@****om
(386) 825-5501
Location
ES
Languages
  • Español Native or bilingual proficiency
  • Catalán Native or bilingual proficiency
  • Inglés Full professional proficiency
  • Italiano Elementary proficiency

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Experience

    • Spain
    • Pharmaceutical Manufacturing
    • 300 - 400 Employee
    • Technical Front Office & Customer Service Assistant
      • Jan 2022 - Present

      - Product launches coordination for B2B and Intercompany clients: Coordination with the customer and involved departments (Planning, Logistics, Quality, Regulatory, Warehouse) to ensure the success of the launch. - Registration and Follow-up of Launch Orders: Registration of orders in the system (SAP), monitoring of delivery times and pre-payments, contact with transport agencies and exports management. - Create, elaborate and update in line with the clients the documentation required for any speciality (PPS, RCP, TA). - Registration and follow-up of quality complaints. - Provide PQR (Product Quality Review) and On-Going Stability reports requests. - Centralisation and communication of Regulatory Variations. - Synthesize key points of the License Supply Agreement (pricing, MOQ's, delivery lead time, payment terms, incoterms) and invoice the down-payments relevant to the signature of agreements. - Review of Quality Technical Agreements to establish the quality obligations of each of the parties involved in contract manufacturing. - Introduction and Maintenance of SAP Master data and Review of BOM (Bill of Materials).

  • Farmàcia París 111
    • Barcelona, Cataluña, España
    • Substitute Pharmacist
      • Aug 2021 - Nov 2021

      - Active dispensing of prescription and OTC medication - Specialised in Dermo-cosmetic and Phytotherapy pharmacetucial advise - Purchasing and Inventory Management - Develop and conduct promotional actions (marketing materials, customer engagement, social media, events..) - Provide training to the staff about new brands/products, seasonal diseases, updated health guidelines, etc. - Active dispensing of prescription and OTC medication - Specialised in Dermo-cosmetic and Phytotherapy pharmacetucial advise - Purchasing and Inventory Management - Develop and conduct promotional actions (marketing materials, customer engagement, social media, events..) - Provide training to the staff about new brands/products, seasonal diseases, updated health guidelines, etc.

  • Farmacia Costa Miralbell
    • Barcelona, Cataluña, España
    • Pharmacy Intern
      • Jan 2021 - Jul 2021

      - Reception, storage and dispensing of medicines - Manage of the Monitored dosage systems (MDS) service - Conduct Biochemical analysis of blood - Content creation for the pharmacy social networks: Instagram, Facebook and the weekly Vlog - Reception, storage and dispensing of medicines - Manage of the Monitored dosage systems (MDS) service - Conduct Biochemical analysis of blood - Content creation for the pharmacy social networks: Instagram, Facebook and the weekly Vlog

  • Farmacia Riera Cardelús
    • Gerona, Cataluña / Catalunya, España
    • Auxiliar de farmacia
      • Jun 2018 - Aug 2018

Education

  • Universitat de Barcelona
    Bachelor of Pharmacy - BPharm, Farmacia
    2016 - 2021
  • Sapienza Università di Roma
    Bachelor of Pharmacy - BPharm
    2019 - 2020
  • Escola de Música de Bellpuig
    Professional Degree in Piano
    2011 - 2016
  • Maristes Montserrat Lleida
    2011 - 2016

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