Claiza Oliveira
MBA Candidate at Trinity Business School- Claim this Profile
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English Full professional proficiency
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Portuguese Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Nataliia Liuieva
Claiza is an outstanding people and project manager who can be trusted with the most complicated tasks and situations. She is approachable, knowledgeable, detail- and data- oriented. I have directly reported to Claiza in TikTok. She has quickly managed to build a trustworthy and reliable relationship with her direct reports. In the time reporting to her, she has taught me how to be a better leader. She has entrusted me with several major tasks and coached me through their completion. If luck has it, I hope to work with Claiza again. She is an inspiring people leader, able to delegate, yet gently guide employees. She is smart, reliable, enthusiastic and more than able to motivate her direct reports. Her outstanding decision making skills even in the face of unexpected challenges have helped me take on always day 1 approach with ease.
Anderson Lyng
I’m lucky to have worked with Claiza in Arvato for a Google AdWords project, she is not only interested in the company’s bottom line, but also in her colleague's professional growth. Claiza is the Workflow Lead of the team (+over 30 people) and she is involved in several projects launched in the past year that improved our daily work. I appreciate all the help that she always gave me. I would welcome the opportunity to be able to be her colleague again some time in the future.
Nataliia Liuieva
Claiza is an outstanding people and project manager who can be trusted with the most complicated tasks and situations. She is approachable, knowledgeable, detail- and data- oriented. I have directly reported to Claiza in TikTok. She has quickly managed to build a trustworthy and reliable relationship with her direct reports. In the time reporting to her, she has taught me how to be a better leader. She has entrusted me with several major tasks and coached me through their completion. If luck has it, I hope to work with Claiza again. She is an inspiring people leader, able to delegate, yet gently guide employees. She is smart, reliable, enthusiastic and more than able to motivate her direct reports. Her outstanding decision making skills even in the face of unexpected challenges have helped me take on always day 1 approach with ease.
Anderson Lyng
I’m lucky to have worked with Claiza in Arvato for a Google AdWords project, she is not only interested in the company’s bottom line, but also in her colleague's professional growth. Claiza is the Workflow Lead of the team (+over 30 people) and she is involved in several projects launched in the past year that improved our daily work. I appreciate all the help that she always gave me. I would welcome the opportunity to be able to be her colleague again some time in the future.
Nataliia Liuieva
Claiza is an outstanding people and project manager who can be trusted with the most complicated tasks and situations. She is approachable, knowledgeable, detail- and data- oriented. I have directly reported to Claiza in TikTok. She has quickly managed to build a trustworthy and reliable relationship with her direct reports. In the time reporting to her, she has taught me how to be a better leader. She has entrusted me with several major tasks and coached me through their completion. If luck has it, I hope to work with Claiza again. She is an inspiring people leader, able to delegate, yet gently guide employees. She is smart, reliable, enthusiastic and more than able to motivate her direct reports. Her outstanding decision making skills even in the face of unexpected challenges have helped me take on always day 1 approach with ease.
Anderson Lyng
I’m lucky to have worked with Claiza in Arvato for a Google AdWords project, she is not only interested in the company’s bottom line, but also in her colleague's professional growth. Claiza is the Workflow Lead of the team (+over 30 people) and she is involved in several projects launched in the past year that improved our daily work. I appreciate all the help that she always gave me. I would welcome the opportunity to be able to be her colleague again some time in the future.
Nataliia Liuieva
Claiza is an outstanding people and project manager who can be trusted with the most complicated tasks and situations. She is approachable, knowledgeable, detail- and data- oriented. I have directly reported to Claiza in TikTok. She has quickly managed to build a trustworthy and reliable relationship with her direct reports. In the time reporting to her, she has taught me how to be a better leader. She has entrusted me with several major tasks and coached me through their completion. If luck has it, I hope to work with Claiza again. She is an inspiring people leader, able to delegate, yet gently guide employees. She is smart, reliable, enthusiastic and more than able to motivate her direct reports. Her outstanding decision making skills even in the face of unexpected challenges have helped me take on always day 1 approach with ease.
Anderson Lyng
I’m lucky to have worked with Claiza in Arvato for a Google AdWords project, she is not only interested in the company’s bottom line, but also in her colleague's professional growth. Claiza is the Workflow Lead of the team (+over 30 people) and she is involved in several projects launched in the past year that improved our daily work. I appreciate all the help that she always gave me. I would welcome the opportunity to be able to be her colleague again some time in the future.
Experience
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Trinity Business School
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Ireland
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Education Administration Programs
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1 - 100 Employee
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MBA Candidate
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Sep 2023 - Present
#1 MBA (FT MBA Ranking 2023), the full-time Trinity MBA is a globally recognised and highly ranked programme, the Trinity MBA’s project-based approach complements the university’s four centuries of scholarly learning with a master's programme that encourages tutorial discussion and debate. #1 MBA (FT MBA Ranking 2023), the full-time Trinity MBA is a globally recognised and highly ranked programme, the Trinity MBA’s project-based approach complements the university’s four centuries of scholarly learning with a master's programme that encourages tutorial discussion and debate.
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TikTok
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United States
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Entertainment Providers
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700 & Above Employee
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Senior Manager
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Oct 2022 - Aug 2023
I led a dynamic team of 6 Team Leaders and 110+ experts, overseeing the trust and safety function in the EMEA region. I crafted and implemented strategic frameworks, developing key performance indicators (KPIs) that significantly enhanced team productivity. My role involved collaborating closely with cross-functional teams, optimizing quality assurance processes, and ensuring compliance with local regulations, bolstering operational efficiency and regulatory adherence. Moreover, I championed employee well-being initiatives, fostering a positive work culture, and organized engaging events that brought together over 300 professionals within the Trust & Safety department. My commitment to operational excellence and holistic team development drove TikTok's mission of fostering a safe and vibrant online community forward. Show less
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Coinbase
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United States
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Internet Publishing
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700 & Above Employee
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Manager - Customer Experience, Crypto, Product Ops & Coinbase Card
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Aug 2021 - Jun 2022
Led the customer experience strategy, managing a 24/7 global team across APAC, AMER, and EMEA. I optimized operations, reducing first contact resolution time from 12% to <50%. In-depth knowledge of compliance standards (AML, GDPR) ensured seamless maintenance of licensed products. I collaborated with partners, enhancing customer interactions and saving 5+ hours/week via streamlined reporting processes. As a hiring manager, I led global expansions, demonstrating excellent judgment in handling high-stakes escalations. Additionally, I identified and rectified system inefficiencies showcasing my problem-solving acumen. Show less
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Amazon Web Services (AWS)
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Manager - Enterprise Customer Support
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Oct 2020 - Aug 2021
I led a dedicated team of 12+ out of 60 specialists, shaping their development and aligning efforts with overarching company goals. My role involved overseeing 100+ enterprise customer accounts in EMEA, optimizing allocations and ensuring language coverage was met. I handled escalated customer contacts, driving resolutions through collaboration with internal teams. As a hands-on hiring manager, I significantly expanded our team, fostering a talent-rich environment from 35 to 60 associates in 2021. Leveraging tools like Tableau, I provided data-driven insights in performance evaluations, enabling informed decision-making. I adeptly managed case assignments, ensuring seamless workflow and adherence to SLAs, while consistently striving for customer satisfaction and operational excellence. Show less
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Manager - Escalations (ECR) Customer Support - Accounts & Billings
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Nov 2019 - Sep 2020
I led a high-performing team of 8+ executive escalations associates, driving their career development and coaching them to excel in their roles. I actively contributed to Amazon's growth by conducting 60+ interviews in 2020, ensuring we brought in top talent. I spearheaded critical initiatives, including the Search and Rescue program, resolving 80% of cases and significantly enhancing customer satisfaction. Championing skill development, I initiated the Future Leaders Academy, helping promote 2 associates to management roles in 2020. Furthermore, I facilitated cross-site collaboration, leveraging expertise from diverse regions like APAC and AMER, fostering a dynamic, multinational engagement culture. Show less
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Majorel
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Luxembourg
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Outsourcing/Offshoring
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700 & Above Employee
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Operations Team Leader
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Apr 2019 - Oct 2019
Managed the daily performance of a team of 10+ agents, ensuring strict adherence to product performance metrics within a larger team of 25+. My role extended beyond conventional duties; I actively contributed to talent acquisition, acting as a hiring manager for the French market, and ensuring optimal resource allocation and efficient capacity planning. I led impactful initiatives, including a Wellness program and team-building activities for 170+ agents, fostering a positive work environment. Additionally, I supervised diverse projects, showcasing my ability to innovate and lead beyond core responsibilities, driving operational efficiency and employee engagement. Show less
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Senior Content Analyst - Workflow Lead and Second in Command SME
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Oct 2017 - Mar 2019
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Zadig&Voltaire
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Retail Apparel and Fashion
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700 & Above Employee
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Supervisor
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Dec 2015 - May 2017
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Education
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2023 -
Trinity College Dublin
Master of Business Administration - MBA, Business Administration and Management, General -
2010 - 2014
Universidade Federal da Paraíba
Bachelor's degree, Social Communication – Public Relations -
2020 - 2020
Trinity College Dublin
Workplace Wellness (P. Grad. Cert.), Health and Wellness, General
Community
