Chef De Partie

• Oct 2021 - Present

Chef De Partie

• Apr 2019 - Jul 2020

Chef De Partie

• Oct 2017 - Apr 2019

Audio Visual Coordinator

• Dec 2015 - Oct 2017

Contracted to Barclay's Canary Wharf, liaising with Audio Visual technicians globally connecting Video conferences. Acano champion, providing 1st line support to clients on new video conference system. Contracted to Barclay's Canary Wharf, liaising with Audio Visual technicians globally connecting Video conferences. Acano champion, providing 1st line support to clients on new video conference system.

IT Helpdesk Team Leader

• May 2015 - Nov 2015

Initiated ITIL best practises into a growing service desk, with feedback forms, creating scripts, call monitoring review forms, Service desk one-to-one documentation and skills matrix to ensure the best training provided for service desk team and customer service is given to over 8000 users.

IT Helpdesk Administrator

• Jun 2014 - May 2015

Processed Invoices and purchase orders for IT department, reconciling statements of accounts with suppliers to ensure all accounts are up to date in collaboration with the finance department.Logged incidents and requests for users, providing 1st line support where necessary by using desktop remote software programs to resolve issues. Used Active Directory and Microsoft Exchange console systems to create, maintain and grant permissions to users accounts in accordance with Information Governance.Facilitated senior level decision making via report preparation using systems, including Papercut Print Reporting, Mimecast eMail and Helpdesk, successfully identifying opportunities to reduce costs and presenting these findings to the IT director for review.Leading ad-hoc IT project correspondence and administration.

Alarm Team Office Co-Ordinator

• May 2014 - Jun 2014

Completed review of CCTV footage for clients sites, identifying breaches of security and liaising with security teams and police for clients sites to be re-secured and reports to be made. Liaised with clients to advise of breaches to site security and provide updates during incidents. Completed review of CCTV footage for clients sites, identifying breaches of security and liaising with security teams and police for clients sites to be re-secured and reports to be made. Liaised with clients to advise of breaches to site security and provide updates during incidents.

Services Support Administrator

• Dec 2012 - Apr 2014

Demonstrated a positive response to pressure in a fast-paced environment.Showcased an eye for detail to evaluate disposal documentation received from suppliers to ensure compliance with Environmental Agency waste disposal regulations.Analysed and disseminated completed customer surveys; proactively addressed concerns with Account Managers. Demonstrated a positive response to pressure in a fast-paced environment.Showcased an eye for detail to evaluate disposal documentation received from suppliers to ensure compliance with Environmental Agency waste disposal regulations.Analysed and disseminated completed customer surveys; proactively addressed concerns with Account Managers.

Administrator

• Jul 2012 - Nov 2012

Enhanced sales skills in a growing children’s educational entertainment company while providing advanced office support and customer service skills:Maintained and replenished stock; interfaced with suppliers where needed.Prepared entertainer’s monthly payroll within stringent deadlines and investigated any discrepancies.Played an integral role exceeding targets having converted sales from cold calls.Processed supplies and products for dispatch.Enhanced marketing operations having developed and maintained a schools and events database.Logged and acknowledged incoming payments.

Office Administrator

• Jun 2011 - Jul 2012

Cemented awareness of small business relationships and growth development.Processed wholesale and retail orders and entering onto in-house database.Accurately maintained filing systems and logging stock deliveries.Maintained lead times on company website and product stock levels.Processed transactions on Amazon and eBay accounts; packaged items and parts for dispatch.Administered and updated an email marketing database.Cultivated relationships with both new and returning customers via telephone and email.Dealt tactfully and diplomatically with any arising concerns / complaints.

IVA Creditors Meeting Advisor

• Sep 2010 - May 2011

Executed first class customer service to customers within a fast-paced debt management company; liaised with insolvency practitioners, sales advisors and client’s creditors:Interfaced with debtors and creditors on a daily basis to review each debtor’s financial circumstances in relation to Individual Voluntary Arrangements.Utilised a consultative approach at all levels to effectively analyse and delineate their requirements and promote appropriate solutions.Drafted and distributed legal paperwork on behalf of debtors and creditors.Maintained an accurate pipeline on leads, ensuring relevant offers are sent.

Accounts Receivable Clerk

• Jun 2008 - Sep 2010

Played an integral role as part of a busy Banking team within a worldwide recruitment company; supported day-to-day banking functions, including payment allocation:Forged, maintained and nurtured key internal / external relationships, conducive to business growth.Processed up to 130 cheques and BACs batch in one day.Promptly and effectively resolved client enquiries within time constraints. Played an integral role as part of a busy Banking team within a worldwide recruitment company; supported day-to-day banking functions, including payment allocation:Forged, maintained and nurtured key internal / external relationships, conducive to business growth.Processed up to 130 cheques and BACs batch in one day.Promptly and effectively resolved client enquiries within time constraints.