Experience

NEXTEK Ltd

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Operations Support Manager

  • Nov 2020 - Present

  NEXTEK is an environmental consultancy with leading expertise in recycling and waste management - focussed on creating sustainable food-grade packaging solutions and circular economies that reduce waste, emissions and reliance on fossil fuels. Current work is predominantly focussed on the communications & operational support for the NEXTLOOPP project (nextloopp.com), that is creating much needed food-grade recycled polypropylene to help turn around the enormous volume and use of virgin resins in plastics food packaging. Creating a recycled food-grade PP option will create a sustainable, circular solution for food-packaging. Key tasks include monthly 'progress' newsletters for member companies and award submissions. Successful award submissions include: Rushlight Awards: Sustainability Initiative Award - Winner 2020/21 Packaging Europe Sustainability Awards: Driving the Circular Economy - Winner 2021 Packaging Europe Sustainability Awards: Overall (All Categories) - Winner 2021 World Packaging Organisation's WorldStar Award: Packaging Materials & Components - Winner 2022 Plastics Industry Award - Materials Innovation - Finalist 2021 Materials Recycling World's National Recycling Awards: Rising Star - Finalist 2021 Successful funding applications: Alliance to End Plastic Waste: COtooCLEAN - Winner 2022 - $USD3M to build demonstration plant. COtooCLEAN is an environmentally-friendly soft plastics food-grade recycling solution that uses no water or solvents but supercritical CO2 to recycle waste flexible films back into FG film. Show less



Friends of Radnor House Sevenoaks

• Sevenoaks, Kent

• Communications Volunteer - Charity Fundraising

  • Jan 2019 - Jan 2021

  My children attended Radnor House Sevenoaks and all of their fundraising supported several charities. In October 2019, I arranged the 'Back to School' Charity Dinner, and provided ongoing communications support for the Friends of Radnor House Sevenoaks events, by managing the twitter feed, drafting newsletter entries, adhoc comms, chairwoman memos for talks and an annual marketing plan for schedule events. My children attended Radnor House Sevenoaks and all of their fundraising supported several charities. In October 2019, I arranged the 'Back to School' Charity Dinner, and provided ongoing communications support for the Friends of Radnor House Sevenoaks events, by managing the twitter feed, drafting newsletter entries, adhoc comms, chairwoman memos for talks and an annual marketing plan for schedule events.



UNSW

• Australia
• Higher Education
• 700 & Above Employee

• Postgraduate Diploma - Environment Management

  • Mar 2016 - Dec 2019

  Interdisciplinary studies on sustainability and environment management that looked at environmental issues and gave frameworks and tools to understand and help solve such issues, such as policy, law, public planning and environmental impact assessments. Graduated with high distinction. • Developed a greater understanding of how to make a positive impact on future global environmental policy and practice • In-depth papers on ecosystem management, sustainable housing options, life cycle analysis, the challenges of policy formation, soil contamination. • Knowledge of relevant science, greenhouse gas emissions and the challenge of competing narratives in forming government & corporate policy. Show less



Blue Mountains World Heritage Institute

• Australia
• Environmental Services
• 1 - 100 Employee

• Post Graduate Researcher - Nature Connection Activities

  • Mar 2019 - Jun 2019

  Conducted and project managed a research project to find the Nature Connection efforts occurring in Australia, with the aim of building a community of project owners to foster support, collaboration and further work; supporting the IUCN's #natureforall initiative. • Completed detailed research paper (available on request) with findings on common locations, activity types, audiences, key purposes and outcomes being achieved by such projects. • Identified 184 nature connection efforts across Australia, with 50% of these projects existing at a local level through local councils & community groups • Concluded that 61% of projects were cost-free and 82% of projects were in urban or semi-rural locations • Trends across the industry showed that the common categories for nature connection projects were in education and community-building Show less



St.George Bank

• Australia
• Banking
• 700 & Above Employee

• Marketing Manager - Home Loans

  • May 2015 - Jan 2016

  • Rolled out direct mail, email and online banking marketing campaigns for potential and existing home loan customers using customer driven data. • Delivered bankers with localized sales leads to support home loan campaigns. • Provided segment sign-off for communications and infrastructure changes that would impact home loan customers • Researched and sized opportunity for 3rd party home loan referral strategy to improve sales opportunities • Built reporting dashboard to monitor segment’s KPIs Show less



INSEAD

• Higher Education
• 700 & Above Employee

• Marketing Communications Manager

  • Jun 2013 - Sep 2013

  • Produced and implemented email marketing campaigns / newsletters to promote INSEAD’s MBA programmes. • Rebranded the INSEAD event collateral, to communicate INSEAD’s unique global, 10 month MBA offering. • Sourced branded merchandise to support the field marketing team. • Produced and implemented email marketing campaigns / newsletters to promote INSEAD’s MBA programmes. • Rebranded the INSEAD event collateral, to communicate INSEAD’s unique global, 10 month MBA offering. • Sourced branded merchandise to support the field marketing team.



INSEAD

• Higher Education
• 700 & Above Employee

• Admissions Communications & Yield Manager

  • Oct 2009 - Oct 2010

  Project managed and rolled out annual communications plan using multiple channels and multiple stakeholds (academics, alumni and current students) to secure enrolment of admitted students, who were located all over the world in different timezones. Responsible for creating the content for all soft communications with MBA applicants throughout their admissions process to encourage them to enroll at INSEAD. • Developed the communications plan and yield activities for each Round of student admissions (7 per year) and coordinated rollout of communication initiatives (5-6 contacts per applicant per round) • Engaged and mobilized involvement of multiple stakeholders (MBA Dean, alumni associations, current students, MBA programme / career depts.) to improve candidates’ experience and manage yield • Used multiple channels to maximize reach of communications, i.e. emails, Alumni Associations, student & women calling campaigns, student intranet, online chat sessions, regional in-city yield events & on-campus open days • Wrote all soft communication pieces, including welcome emails, monthly newsletters, calling campaign guidelines and interviewer newsletters • Project managed the bi-annual Open Days for the incoming class on two campuses (France/Singapore) Show less



The Lime Tree Cafe & Kitchen

• United Arab Emirates
• Food & Beverages
• 1 - 100 Employee

• Catering, Retail and Marketing Manager

  • Aug 2007 - Jan 2009

  Managed and grew the catering & retail department of 14 staff, while developing communication content and channels of activity, using CRM strategies to optimise the handling of individual, corporate & VIP customers. • Also developed and implementation the annual marketing plan across multiple functions, including issuing press releases, producing customer collateral (newsletters, flyers, menus, etc.), maximizing CRM strategies through corporate events and sponsorships. • Maintained and updated the website with new menu changes via the CMS system, writing new copy and overseeing website redesign, focused on customer journey and experience. • Successfully managed the launch of the catering & retail brand, at Dubai’s first fine food festival ‘Taste of Dubai’ in February 2008, featuring the business’ canapé and retail range alongside the likes of Gary Rhodes’ & Gordon Ramsay’s restaurants. Show less



Memac Ogilvy

• Kuwait
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager

  • Mar 2007 - Aug 2007

  Managed client accounts and developed CRM strategies and pitches for companies in a wide range of industries, i.e. Health (BUPA), Telecommunications (Etisalat), Handset Devices (Samsung) & Financial Services (AMEX). Also provided day to day support of the client servicing team, with revenue forecasting and work in progress management. Managed client accounts and developed CRM strategies and pitches for companies in a wide range of industries, i.e. Health (BUPA), Telecommunications (Etisalat), Handset Devices (Samsung) & Financial Services (AMEX). Also provided day to day support of the client servicing team, with revenue forecasting and work in progress management.



NS&I

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Relationship Manager (with Tesco Personal Finance)

  • Dec 2005 - Nov 2006

  • Responsible for the integration of NS&I’s new “Tesco’ channel for Year 1 of the partnership – including a 3-mth pilot in 50 supermarkets and national rollout to over 700 stores across the UK.• Responsible for co-branded marketing, product positioning, communications (media/staff), channel forecasts and sales performance, governance, rules of engagement and process development.• Required close engagement with operational stakeholders to monitor both parties’ service levels and the running of the new channel, as well as regular feedback to Senior Executive Team on developments and performance.• Coordinated research and then reviews with partner to develop campaigns / in-store merchandise to improve awareness of the partnership and channel. Show less

• Customer Segment Manager

  • Dec 2004 - Dec 2005

  • Responsible for the communications strategies for the Bank’s 10 customer segments.• Core role was focused on 1) improving customers’ experience within product and service offering, and 2) developing / implementing marketing campaigns based on customer needs.• Launched new Direct ISA account – Customer champion on project team scoping the business requirements and ‘look and feel’ of a new online account. Sales exceeded the annual plan in the first four months. • Customer Focused Marketing – team developed a ‘test and learn’ marketing project to demonstrate the benefit of customer-led (as opposed to product-led) campaigns. Initial campaigns produced superior ROI and response rates.• Developed customer newsletters to communicate and develop loyalty with key customer segments and raise awareness of the benefits of NS&I’s product range• Developed segmentation strategies, to attract / retain customers who generated value and to better manage those that didn’t.• Developed and launched a ‘Customer Focus’ area on the NS&I intranet and needs-based customer tools for the NS&I website, i.e. a financial health check and decision tree.• Using a Consumer Panel, gathered and communicated customer feedback internally with the aim of improving NS&I’s customer offering and future marketing campaigns. Show less



Westpac

• Australia
• Banking
• 700 & Above Employee

• Business Marketing Manager

  • Aug 2003 - Nov 2004

  • Responsible for Small to Medium Enterprise (SME) segment. Role concentrated on managing this segment’s customer experience and growing its size and profitability, involving development of annual marketing plans, allocation of annual budget and translation of plans into integrated campaigns and marketing briefs.• Project managed all components of integrated campaigns, i.e. point of purchase, press, direct mail, radio and staff tools/incentives and customer communications (e.g. newsletters/emails).• Coordinated development of new customer ‘Welcome’ program at Westpac. With only a service message, the mailings still generated around 7.5% response rates.• Successful roll out of CRM pilot – Led a cross functional team to pilot Westpac’s CRM program. This involved ongoing development / refinement of CRM leads based on customer needs/behavior (triggered / campaign follow up) for Outbound Telemarketing teams. Campaigns delivered 90,000 leads in 2004 with 32% contact to sale rate. Program later rolled out across business.• Scoped business requirements for and helped launch of new online account ‘Maxi Direct’. • Managed the point of purchase and direct mail components of national campaign launching a new face-to-face business-banking role. The personalized direct mail campaign introduced 38 bankers to 11,000 customers in their local communities. Show less

• Graduate Program - Group Strategy & Marketing

  • Feb 2003 - Jul 2003

  This role involved two rotations in different Westpac business units, Group Strategy & Marketing (Small Business Strategy). This provided excellent exposure to the bank’s operations.



Ford Motor Company

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Receivables Analyst

  • Jun 2000 - Aug 2001

  Managed Miscellaneous Receivables for Ford New Zealand, handling charges to 25 dealerships, 40 vendors and 9 affiliates, as an industry experience year during university. Managed Miscellaneous Receivables for Ford New Zealand, handling charges to 25 dealerships, 40 vendors and 9 affiliates, as an industry experience year during university.