Experience

ClickMechanic
• United Kingdom
• Information Technology & Services
• 1 - 100 Employee
• Customer Experience Associate

  • Aug 2019 - Present


iCamp Hotel Japan

• Hotel General Manager

  • Dec 2018 - May 2019

  General Manager - Overseeing all aspects of iCamps ski lodge in Mt. Naeba, Japan. Team Leader for all staff around the hotel from the bar/ restaurant/ kitchen/ ski rental shop to housekeeping. Management of the customer invoices and reconciliation of accounts. Completing monthly stock take for bar, iCamp merchandise and ski shop. Quality checking rooms on a daily basis while also covering members of staff on their days off. My hours were never set in stone due to the changing volume of guests and demand from customers staying at the hotel in addition to local walk-ins for the bar and restaurant. We also hosted 3 international schools from Thailand over a 2 week period for their residential ski trips. During this time all staff were required to work 15hours per day, with all staff pitching in wherever and whenever needed. The most demand during this period was during breakfast and dinner time along with the swift turnaround of our 25 bedrooms between the schools. Show less



Elite Homes

• Thailand
• Real Estate
• 1 - 100 Employee

• Executive Assistant

  • Aug 2017 - Dec 2018

  Responsible for the effective and efficient day-to-day management and organisation of the Company Directors activities and business. Acting as the main point of contact for all site foreman, tradesman and service suppliers relating to current construction projects. Complex diary management, providing project management support and organising and reconciling all accounts ahead of supporting high-level senior meetings (including hosting meetings with HMRC). Responsible for the effective and efficient day-to-day management and organisation of the Company Directors activities and business. Acting as the main point of contact for all site foreman, tradesman and service suppliers relating to current construction projects. Complex diary management, providing project management support and organising and reconciling all accounts ahead of supporting high-level senior meetings (including hosting meetings with HMRC).



Pennon Group Plc

• United Kingdom
• Utilities
• 100 - 200 Employee

• Retail Service Advisor

  • Nov 2016 - Aug 2017

  First point of call for commercial customers initially within the Bournemouth Water Business and South West Water Business catchment areas. When the water industry transitioned to a retail market I was then put in charge of the retailer switch campaign taking incoming calls from customers all around the UK following their receipt of our correspondence. First point of call for commercial customers initially within the Bournemouth Water Business and South West Water Business catchment areas. When the water industry transitioned to a retail market I was then put in charge of the retailer switch campaign taking incoming calls from customers all around the UK following their receipt of our correspondence.



iCamp Thailand

• Thailand
• Consumer Services
• 1 - 100 Employee

• Art Teacher & Hula Hoop instructor

  • Jun 2016 - Nov 2016

  Working 14 hour days, 6 days a week. Responsible for a dorm of 8 girls aged 12-14 - installing a positive mind frame and encouraging all campers to have great relationships through working as a team and actively supporting one another. - Preparing weekly activity schedules in arts and crafts and holding classes of 10-20 campers twice a day. - Teaching hula hoop classes ranging from absolute beginner to developing the intermediate hoopers into advanced. - Holding dance classes for school residential visits - Assisting with lunch and cleaning when required - Hosting evening activities such as camper talent show in the theatre and the weekly campfire. Show less



RENEWABLE ENERGY INVESTMENTS LIMITED

• United Kingdom
• Consumer Services

• Leading Project Coordinator

  • Feb 2015 - Nov 2015

  Working closely alongside the Executive, Managing and Technical Directors, Finance Manager and Business Development Managers to ensure the smooth deployment of funds leading to large scale Solar PV Installations on commercial rooftops within stringent timescales. REI then teamed up with a UK based private equity firm to HgCapital – one of the UK and Europe’s largest private equity firms. The company shut down due to the collapse of the Feed in Tariff at the end of 2015. Working closely alongside the Executive, Managing and Technical Directors, Finance Manager and Business Development Managers to ensure the smooth deployment of funds leading to large scale Solar PV Installations on commercial rooftops within stringent timescales. REI then teamed up with a UK based private equity firm to HgCapital – one of the UK and Europe’s largest private equity firms. The company shut down due to the collapse of the Feed in Tariff at the end of 2015.



SOLAR FUSION LTD.

• United Kingdom
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Senior Administration Officer & PV Installations Co-ordinator

  • Mar 2010 - Mar 2015

  Time at company 5 years Job roles covered in time at company: ALL WITHIN THE CUSTOMER SERVICES OFFICE Reporting to Customer Services Manager, Company Directors & Financial Director Thermal Installations Co-ordinator Senior Administration Officer Thermal Servicing Officer Planning Officer PV Installation Co-ordinator I have also covered the Customer Services Manager while on annual leave Time at company 5 years Job roles covered in time at company: ALL WITHIN THE CUSTOMER SERVICES OFFICE Reporting to Customer Services Manager, Company Directors & Financial Director Thermal Installations Co-ordinator Senior Administration Officer Thermal Servicing Officer Planning Officer PV Installation Co-ordinator I have also covered the Customer Services Manager while on annual leave