Experience

Magnitude Surveys
• United Kingdom
• Environmental Services
• 1 - 100 Employee
• Human Resources Assistant

  • Sep 2022 - Present


Compass Fostering

• United Kingdom
• Individual and Family Services
• 100 - 200 Employee

• Human Resources Administrator

  • Jan 2020 - Jul 2020

  Forming and maintaining employee records. Updating databases internally, such as sick and maternity leave. Preparing and amending where necessary HR documents, i.e. employment contracts and recruitment guides. Reviewing and renewing company policies and legal compliance. Forming and maintaining employee records. Updating databases internally, such as sick and maternity leave. Preparing and amending where necessary HR documents, i.e. employment contracts and recruitment guides. Reviewing and renewing company policies and legal compliance.



Santander UK

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Oct 2017 - Dec 2019

  My role involves the ability to treat each customer as an individual and which involves problem solving, negotiating with the customer, and other departments to ensure I deliver excellent customer service. My role involves the ability to treat each customer as an individual and which involves problem solving, negotiating with the customer, and other departments to ensure I deliver excellent customer service.



AdviserPlus

• Human Resources
• 100 - 200 Employee

• Human Resources Administrator

  • Oct 2013 - Jun 2017

  Processing change in hours requests and other contractual changes and producing letters to employees to reflect the changes Offering a wide range of support in an accurate and timely manner Providing telephony support to managers and employees on a Coaching and support to team members Ensuring individual achievement of SLAs, providing a high-quality service to the client Led on a dedicated support team for recruitment, looking into the root cause of errors in the new starter process. Process improvements were implemented on the back of my recommendations, resulting in a reduction of errors and 100% quality. Show less