Experience

Springfield Healthcare Group LTD

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Executive Assistant

  • Apr 2019 - Present



Sir Bob Murray CBE

• Leeds, United Kingdom

• Private Secretary

  • Jul 2017 - Jan 2019

  • Providing daily comprehensive, private, secretarial support in a timely, effective and organised manner. • Diary management. • Arranging business and personal appointments. • Arranging and connecting calls. • Taking dictation. • Responding to correspondence on behalf of Sir Bob Murray CBE. • Production of schedules and itineraries. • Updating and maintaining spreadsheets and lists. • Updating and maintaining of annual documents to be provided to external accountants. • Researching accommodation, restaurants, tours and any other requirements as instructed for holidays. • Booking travel and accommodation for both business and personal requirements. • Booking travel and accommodation for craftsmen/advisors/family members/friends. • Liaising with household staff, internal family accountant, boat skipper, UK drivers and craftsmen. • Providing support to all Murray family members, in any capacity, as and when requested. • Any other duties required to meet the needs of the Murray family and businesses. Show less



Clayton Hotels

• Hospitality
• 200 - 300 Employee

• Conference & Events Sales Manager

  • May 2012 - Jul 2017

  * Responding to initial meeting and event enquiries by telephone and email in a timely manner.* Completing agent RFP requests within given deadlines specific to each enquiry.* Creating meeting bookings and issuing meeting itineraries along with system generated contracts to the customer for review and signature.* Manually producing accurate wedding and event contracts, specific to the individual booking.* Production of detailed wedding and event itineraries upon completion of the final details meeting.* Conducting weekly operational meetings to communicate the following weeks business.* Communicating all booking amendments daily to the operational team, to ensure the meeting or event runs smoothly and in accordance with the customers’ expectations.* Handling booking payments and receipts. * Creating and updating client database.* Co-ordinating mail shots of promotional correspondence.* Managing and updating a database for all “turn away” enquiries.* Conducting a follow up analysis of all meetings and events.* Production of departmental annual budget for presentation to Head Office and Shareholders.* Weekly production of a three-month business overview for the General Manager and Financial Controller to review.* Negotiating client rates.* Creating new packages and menus for special events and weddings.* Creating monthly meeting special offers.* Ensuring the pricing for new packages falls in line with costing and revenue targets.* Highlighting new / potential sales leads to the Sales Manager.* Completing hotel show rounds to new and potential clients.* Representing the hotel at external events and shows.* Building good client and agent relationships.* Overseeing the day to day duties of the meetings & events co-ordinator.* Completing and documenting on the job training of the meetings & events co-ordinator.* Conducting and documenting appraisals with the meetings & events co-ordinator.* Any ad-hoc duties as required. Show less

• Reception Manager

  • Dec 2010 - May 2012

  Duties included all aspects of managing a hotel front desk team and hotel duty management. I was also involved with the preparation for installation of a new PMS upgrade.



Tomahawk Hotel Group

• Leeds, Bradford, Sheffield

• Group Operations Manager - Front of House

  • Jan 2008 - Oct 2010

  * Implement and maintain group standards within the reception and housekeeping teams. * Recruitment, induction and appraisal of hotel staff and team members. * Training Heads of Departments in human resource functions to ensure they comply with company procedures for appraisals, disciplinary, training and recruitment. * Conducting human resource functions throughout the group in respect of appraisals, training, disciplinary, dismissals and redundancies and documenting as required. * Departmental wage, costs and stock control in line with budget. * Complaint handling face to face, over telephone and through post throughout the group of hotels. * Responding to complaints escalated to head office as the Tomahawk Hotel Group representative. * Ensuring any maintenance or health and safety issues were reported and rectified in a timely manner. * Completing and updating all risk assessments, COSHH and young workers documents to comply with the law. * Duty Management, departmental coverage and any additional duties required to assist the hotels throughout the group. * Any ad-hoc duties as required. Show less



Crowne Plaza Hotel Leeds

• Leeds, United Kingdom

• Front Office Manager

  • 2007 - 2008

  Duties included all aspects of managing a hotel front desk team and hotel duty management. Duties included all aspects of managing a hotel front desk team and hotel duty management.



Cedar Court Hotel Bradford

• Reception Manager

  • 2005 - 2007

  Duties included all aspects of managing a hotel front desk team and hotel duty management. I was also involved with the preparation for installation of a new PMS upgrade. Duties included all aspects of managing a hotel front desk team and hotel duty management. I was also involved with the preparation for installation of a new PMS upgrade.



Queens Hotel Leeds

• Assistant Front Desk Manager

  • 1997 - 2005

  Duties included all aspects of assisting in the management of a hotel front desk team and hotel duty management. I was also involved with the preparation for installation of two new PMS upgrades. Duties included all aspects of assisting in the management of a hotel front desk team and hotel duty management. I was also involved with the preparation for installation of two new PMS upgrades.



Thomas Coombs: The Yorkshire Accountants

• United Kingdom
• Accounting
• 1 - 100 Employee

• General Secretary

  • 1995 - 1997

  Responsible for typing a variety of documents. Assistance with the reception desk coverage. Training of new office juniors and receptionists. Ensuring documents and files were archived correctly. Overseeing the secure disposal of expired archived files. Ordering of stationary. Responsible for typing a variety of documents. Assistance with the reception desk coverage. Training of new office juniors and receptionists. Ensuring documents and files were archived correctly. Overseeing the secure disposal of expired archived files. Ordering of stationary.