Claire Stewart
Customer Service Advisor at Chain Reaction Cycles- Claim this Profile
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English Bilingue ou langue natale
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French Notions
Topline Score
Bio
Kenny Brown
Claire has very friendly and approachable personality. She is a very hard worker with a passion for helping the customer. She is a great team worker and is highly dependable. She is someone you can trust when needing advice and you can rely on to use her initiative to do any job to the best of her abilities. Claire would be an asset to any business and valid member of any team. I am happy to recommend her and would love to work together with her again in the future.
Kenny Brown
Claire has very friendly and approachable personality. She is a very hard worker with a passion for helping the customer. She is a great team worker and is highly dependable. She is someone you can trust when needing advice and you can rely on to use her initiative to do any job to the best of her abilities. Claire would be an asset to any business and valid member of any team. I am happy to recommend her and would love to work together with her again in the future.
Kenny Brown
Claire has very friendly and approachable personality. She is a very hard worker with a passion for helping the customer. She is a great team worker and is highly dependable. She is someone you can trust when needing advice and you can rely on to use her initiative to do any job to the best of her abilities. Claire would be an asset to any business and valid member of any team. I am happy to recommend her and would love to work together with her again in the future.
Kenny Brown
Claire has very friendly and approachable personality. She is a very hard worker with a passion for helping the customer. She is a great team worker and is highly dependable. She is someone you can trust when needing advice and you can rely on to use her initiative to do any job to the best of her abilities. Claire would be an asset to any business and valid member of any team. I am happy to recommend her and would love to work together with her again in the future.
Credentials
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Pitman Training Receptionist Diploma
The CPD Standards Office
Experience
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Chain Reaction
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United Kingdom
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Sporting Goods Manufacturing
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100 - 200 Employee
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Customer Service Advisor
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juin 2020 - - aujourd’hui
Ensure customer queries are answered promptly and completely via both Chat and Email.Monitoring, responding, and resolving customer queries on Social media.Monitoring and responding to customer reviews across various platforms.Calling customers when they request a call back service to answer their queries / resolve any issues.Ensure that all communications with customers are conducted in a professional and courteous manner.Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.Any other Customer service related task.
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CityJet
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Ireland
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Airlines and Aviation
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400 - 500 Employee
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Crew Logistics Assistant
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nov. 2019 - juin 2020
Co-ordination of crew hotel and transport requirements from newly published roster to maintaining and during schedule disruption.Liaising with our hotel and transport providers.Working closely with the both Pre-Ops and Crew Control teams.Ensure all procedures & processes are documented. Conduct training in all areas of expertise to other members of the Operations Control Centre. Prioritise safety and punctuality in all decisions.Maintain a professional relationship with crew, internal line departments and external customers of CityJet.Organise the provision of all adhoc hotel, positioning crew seat booking and transport requirements for Pilots, Cabin Crew and staff 6 days out.
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Staff Travel Executive
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août 2018 - nov. 2019
Process and administer all CityJet staff travel duty/positioning travel requirements.Work closely with crew control, finding possible routes to get cabin crew and pilots to a particular base due to operational requirements/call outs.Administer and test any new interline agreements in MyIDTravel.Assist employees with MyIDTravel.Book hotels for crew, office staff and engineers.Assist accounts with monthly invoicing/reporting as required.
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Ryanair - Europe's Favourite Airline
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Ireland
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Airlines and Aviation
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700 & Above Employee
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Inflight Training Administrator
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août 2015 - août 2018
Working within a team of 7 administrators for Ryanairs large training department.Managing the diary of our 80-90 Instructors, and keeping this up to date.Set up, plan and roster various training courses, including booking rooms for classes, booking accommodation and flights for the instructor, and keeping everyone updated with any changes.Using Microsoft Excel and Outlook on a daily basis.Running weekly reports every Friday including the use of pivot tables in Excel, and also monthly reports at the end of each month.At the end of each month prepare a spreadsheet for the payroll department, breaking up each instructors duties for that month and what they should be paid.Answering phones in a polite and professional manner, and answering a large volume of e-mails.
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Cabin crew / Cabin Supervisor
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avr. 2008 - août 2015
Complying with safety regulations and ensuring the safety of the passengers and crew.Meeting hundreds of people each day, and meeting their wants and needs in a professional and friendly manner.As Cabin Supervisor I would delegate tasks fairly between the rest of the crew, and be responsible for the planning of the day.Leading with a positive and motivating attitude.Communicating effectively with the flight deck and ground crews.Knowing how to deal with challenging and unplanned situations, and staying calm in sometimes difficult circumstances.Meeting sales targets set by the Base Supervisor.
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Iceland Foods
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United Kingdom
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Retail
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700 & Above Employee
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Sales Assistant
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oct. 2005 - févr. 2008
Meeting various customers including answering complaints or queries.Helping with the day to day running of the shop.Working as part of a team but also having the initiative to work on my own. Meeting various customers including answering complaints or queries.Helping with the day to day running of the shop.Working as part of a team but also having the initiative to work on my own.
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Education
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2000 - 2005
Magherafelt High School
Community
