Experience

Icknield Community College

• Primary and Secondary Education
• 1 - 100 Employee

• Attendance Officer

  • May 2023 - Present



Bright Money Independent Ltd

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Business Development Manager

  • Nov 2022 - May 2023

• Mortgage Professional

  • Jan 2022 - Nov 2022

  Experienced Mortgage Administrator. Working with First-Time Home Buyers, investment buyers, bridging finance & portfolio landlords.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Personal Banker

  • Aug 2013 - Dec 2021

  • Building trust by engaging in conversations and actively listening to be able to anticipate and meet the servicing needs of all customers. • Opening personal and savings accounts, protecting customer’s homes with home insurance and protecting families with life insurance. Issuing Agreement in principles for mortgages. Giving digital demos and educating customers how to use online and mobile banking apps. • A passion for customer service and strong attention to detail. • The ability to thrive under pressure and show determination to continuously improve service for customers while meeting my personal and branch goals. • Professional and passionate role model motivating, coaching and inspiring colleagues. Show less



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Branch Manager

  • Jul 2010 - Aug 2012

  • Successful business management of Oxford Branch with over performance of key indicators, resulting in branch uplift. • Strong performance management skills to drive behaviour and culture to support hitting key measures. • Key business skills including cash management, interviewing skills and people performance management. • Proven and extensive experience as a people manager as well as leading teams that combine strong sales focus with high standards of customer service. • Ensure business standards are maintained in line with the Banking UK Training and Competence Scheme and local training journey in order to comply with Financial Services regulatory requirements. Show less



NatWest

• Banking
• 700 & Above Employee

• Branch Manager

  • Jul 2003 - Jul 2010

  • Strong interpersonal skills and the ability to work well as part of a team, building relationships with business banking, premier banking, mortgage advisors and private banking colleagues. • A commitment to develop new skill responsibilities. • Develop, implement and maintain business plans for the branch focusing on meeting customer service needs, achieving customer acquisition, retention, cross selling and imbedding core sales and service processes. • Ensure the team seek and act upon customer feedback regarding customer service. Show less