Experience

SOLAS (An tSeirbhís Oideachais Leanúnaigh agus Scileanna)

• Education Administration Programs
• 700 & Above Employee

• Project Officer

  • Nov 2019 - Present

  Project Officer in Enterprise, Employees and Skills Project Officer in Enterprise, Employees and Skills



Limerick and Clare Education and Training Board

• Ireland
• Education Management
• 200 - 300 Employee

• Information Officer

  • May 2018 - Nov 2019

  Working in the Enterprise Engagement Support Service, organising events, collaborating with industry to provide training interventions to upskill employees

• Evening Course Manager (evenings)

  • Dec 2015 - Nov 2019

  Manage evening and part-time training programmes at Raheen Campus

• Clerical Officer

  • Sep 2014 - May 2018

• Training Standards Officer (evenings)

  • Feb 2014 - Dec 2015

  Providing instructor support for evening classes and organising access to RCCRS and CAMS databasesPrinting assessment materials and course notes and ensuring assessments are stored securely Organising external authenticators, peer reviews and monitoring assessment process



SOLAS (An tSeirbhís Oideachais Leanúnaigh agus Scileanna)

• Education Administration Programs
• 700 & Above Employee

• Administrator

  • Mar 2015 - Nov 2015

  Research administration for the National Innovation Unit supporting new training design projects. Research administration for the National Innovation Unit supporting new training design projects.



SOLAS (An tSeirbhís Oideachais Leanúnaigh agus Scileanna)

• Education Administration Programs
• 700 & Above Employee

• Clerical Officer / Training Administration Officer - Training Services

  • Nov 2012 - Sep 2014

  Created learner PPT Induction presentation and information Training Centre information booklet Conducted Training Centre inductions, orientations and registrationsOrganised mandatory EHS training for staff and learners and updated staff training recordsEstablished and updated training matrix to plan, track and monitor training interventionsSet-up and delivered training to external training providers on TACS payroll processing database Recorded and distributed minutes at staff operational and recruitment meetingsCompiled weekly client utilisation reports and progress charts for management teamContacted past learners to track employment progression, recording on CSS database Planned reorganisation of archive storage area to make use of space more effectiveProvided main Training Centre relief reception support Processed vendor invoices, EGF claims, weekly payments and withholding tax on SAPLiaised with Revenue and vendors regarding tax, payments, invoice queries etc.



Virgin Media Ireland

• Ireland
• Telecommunications
• 300 - 400 Employee

• Training & Internal Client Relationship Coordinator

  • Sep 2012 - Nov 2012

  Coordinated training interventions for Customer Service and Technical Support AgentsDesigned training matrix to plan, track and record trainingManaged and reported compliance of e-learning and classroom training programmes Issued and monitored stage 1 – 3 evaluations, identifying training gapsOrganised participation and represented company at ‘Limerick Local Heroes’ recruitment fair Coordinated training interventions for Customer Service and Technical Support AgentsDesigned training matrix to plan, track and record trainingManaged and reported compliance of e-learning and classroom training programmes Issued and monitored stage 1 – 3 evaluations, identifying training gapsOrganised participation and represented company at ‘Limerick Local Heroes’ recruitment fair



SOLAS (An tSeirbhís Oideachais Leanúnaigh agus Scileanna)

• Education Administration Programs
• 700 & Above Employee

• Clerical Officer

  • 2011 - 2012

  Contacted past trainees to track employment progression, recorded updated information on Client Services database and providing statistics to Employment ServicesRecorded staff leave requirements on Core HR and reconciled leave at year-end, ensuring managers’ approvalSet up and training external providers on FÁS payroll processing database Resolved trainees’ payroll queries and processed childcare payments on SAPEnsured weekly redundant apprentices’ timesheets met payroll deadlinesSent apprentices’ progress reports to employers and liaised with employers on feedbackUpdated staff training records and organised training coursesRegistered trainees and apprentices, conducted inductions and orientations at the training centre



Munster Rugby

• Ireland
• Spectator Sports
• 100 - 200 Employee

• Administrator

  • 2010 - 2010

  Managed key customer groups, match day ticket sales and collections, allocated tickets for international matches, dealt with customer complaints and queries Managed key customer groups, match day ticket sales and collections, allocated tickets for international matches, dealt with customer complaints and queries



Simon Shire Solicitors, Limerick

• Legal Secretary / Receptionist

  • 2008 - 2009

  Scheduled hearings and meetings, diary management, minute taking, prepared documents, reports and correspondence, transcribed dictations, proofread documents, screened calls Scheduled hearings and meetings, diary management, minute taking, prepared documents, reports and correspondence, transcribed dictations, proofread documents, screened calls



SOLAS (An tSeirbhís Oideachais Leanúnaigh agus Scileanna)

• Education Administration Programs
• 700 & Above Employee

• Clerical Officer

  • 2007 - 2008



Southwark Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• HR Officer

  • 2007 - 2007

  Recruitment and selection of marina and harbour staff from specialist agenciesEnsured staff mandatory training requirements are updated and planned training courses Organised shifts, rotas and annual leave arrangementsProcessed weekly payroll on SAP HR and resolved pay issuesConducted absence interviews Recruitment and selection of marina and harbour staff from specialist agenciesEnsured staff mandatory training requirements are updated and planned training courses Organised shifts, rotas and annual leave arrangementsProcessed weekly payroll on SAP HR and resolved pay issuesConducted absence interviews



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• Account Manager / In-House Recruiter

  • 1994 - 2006

  Led discussions with hiring managers to understand their recruitment requirements and made recommendationsNegotiated terms with hiring managers and provided advice on recruitment decisionsIdentified and developed new business’ opportunities; built relationships and networks with business leadersEvaluated and developed recruitment strategies for specific business areasManaged client relationships and auditing partner recruitment agencies’ files and processesTrained hiring managers on recruitment software (Workflow, Comensura.net)Co-ordinated recruitment resourcing, identifying talent, interviewing, selecting and submitting suitable CVsTesting and inducting candidatesDeveloped candidate pools for regular and specific job rolesAdvertised (press, internet, networking, job fairs); planned and hosted monthly recruitment drivesUpdated and maintained computerised and manual employee records, supported weekly SAP payroll processAdvised managers on temporary employee legislation and proceduresLiaised with unions during disciplinary and employee disputes



Southwark Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Housing Assistant

  • 1992 - 1994

  Administrative support to housing team, filing, arranged tenant visits for housing officers, reception Administrative support to housing team, filing, arranged tenant visits for housing officers, reception



Employment Services Jobcentre

• Administrative Assistant

  • 1990 - 1991

  Helped jobseekers apply for employment opportunitiesAssisted unemployed people create CVs and interview preparation Helped jobseekers apply for employment opportunitiesAssisted unemployed people create CVs and interview preparation