Experience

The Howard de Walden Estate

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Heath and Safety Officer

  • Jul 2020 - Present

• Property Service Desk Manager

  • Oct 2017 - Jul 2020

  Manage the Property Service Desk, ensuring it delivers both reactive and PPM services over a wide variety of properties including Residential, Commercial, Medical and Retail, spanning 92 acres of in the heart of Marylebone, London;●Line managing a team of Property Service Desk Coordinators, providing guidance, support, Role Development and training needs as required, carrying out annual appraisals and performance reviews;●Managing the workload of the department, which includes liaising directly with other Senior Property Managers on upcoming projects, as well as continually reviewing the practices to ensure efficiency in resolving issues and that agreed targets are met●Delegation and coordination of resource including, contractors available, to carry out Helpdesk tasks as or determined by workloads;●Providing day to day operational support to the Senior Facilities Operations Manager and Head of FM;●Producing monthly Helpdesk reports, which feed into the Management and Board Meetings;●Responsible for all out of hours calls by ensuring no tasks are left unattended too, also providing reports on a fortnightly basis;●Chairing biweekly meetings with Contractors in order to maintain lines of communication, minuting meetings including reviewing current workloads, task completion, disruption levels also reviewing pending works and deadlines that are in place insuring they are adhered too;●Management of outsourced service contracts and tendering for new contracts and contractors, ensure that SLA targets are met via the production of contractor audits;●Root Cause Analysis around failures of SLA’s and any recalls;●Main point of contact for Security and building business awareness with regarding incidents and ensure communications are carried out across the business, whilst monitoring progress;●Point of contact for critical utilities failures;●Supporting role with regards to insurance claims;●D365 service development – leading on the requirements for the Helpdesk; Show less



Nippon Express (UK) Ltd

• Facilities Administrator

  • Jul 2015 - Oct 2017

  ● Directly responsible for the employment of the Maintenance Team ● Day to Day duties of 4 Office Cleaners and weekly ground maintenance team of 3. ● Working closely with the Warehouse Manager to gain a greater knowledge of the working requirements of the operational side of the business. ● Implemented a system of jobsheets as to ensure a full audit trail is available using Excel ● Ensuring the building meets health and safety requirements and that facilities comply with legislation ● Arranging HSE Training along with Aviation Security training to ensure compliance of all staff ● Using performance management techniques to monitor & demonstrate achievement of agreed service levels and to lead on improvement ● Responding appropriately to emergencies or urgent issues as they arise and dealing with the consequences ● Taking responsibility for more than 30 maintenance contracts across all sites and taking action when service levels are not met ● Tendering for contracts and services including Uniform and Stationary ● Responsible for the Fire Alarm, Security Alarm, Lift, Air Conditioning, Zip Water Heaters, Aqualicity Water Systems, Boiler Servicing, Motor Insurance, AA Contract among others ● Ensuring business spend on contracts / maintenance is cost effective & efficient ● Project Management including installation of new drainage system, Reception Refurbishment, Security upgrade & Vesda Units installed in the warehouse ●Cover for both Reception and Security as required ● Report all RTA’s and ensure that all repairs are carried out to all vehicles throughout all UK sites and that all paperwork and claims / refunds are received ● Responsible for the purchasing of all Managers / Pool cars also ensuring that MOT’s and servicing are carried out as required ,also maintaining the vehicles are registered with AA and insured ● Maintaining each Branches Operators Licence with regards to Commercial Vehicles & requesting reports each month to pass to the Transport Manager Show less



Environmental Consultancy Service

• Uxbridge

• Service Desk Administrator

  • Nov 2005 - Jul 2015

  Running a service desk for a building services company ● Setting up and managing Job Logic a service; management system ● Daily contact with clients and engineers via email and telephone ● Purchasing the required equipment and services needed for site ● Dealing with London Congestion Charge payments and parking in Central London for our Field Engineers ● Responsible for day to day accounts, invoicing and expenses ● Running of the office including filing, scanning and data input ● Regular production of reports using Word, Excel and Power Point. Show less



Torque of the Devil

• Uxbridge

• Administrative Assistant

  • Jan 2000 - Feb 2005

  This company was a Performance Car Tuning establishment set up by the owner of Environmental Consultancy Services My duties were divided and my role within TOTD was as the Administration Assistant. These duties involved the day to day accounts, invoicing and expenses, along with the running of the office including filing, scanning and data input and switchboard duties I was also involved in the organisation of Rolling Road Days, as well as ensuring TOTD was shown at prestigious car shows including Ford Fair and JapFest Show less



ARTHUR SANDERSON & SONS LIMITED

• United Kingdom

• Senior Receptionist

  • Jun 1988 - Aug 1999

  I was able to work up to Senior Receptionist at this International company. My role was also expanded to deal with the day to day running of the switchboard and the Voicemail system including office moves, installations of new extension. As a Royal Warrent holding company this meant that Reception was kept to a hign standard at all times I was able to work up to Senior Receptionist at this International company. My role was also expanded to deal with the day to day running of the switchboard and the Voicemail system including office moves, installations of new extension. As a Royal Warrent holding company this meant that Reception was kept to a hign standard at all times