Claire Roberts, CBCI
Operational Risk & Business Resilience Manager at Zurich Financial Services Australia- Claim this Profile
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Bio
Paul Kuehne
Claire Roberts has a very good understanding of claims handling and its tools based on long experience. It was a pleasure to work with her during the implementation of an automated fraud detection system. Her straightforwardness, her open mind, her network and her communication skills ensure a very efficient way of work. In a short time she managed to build up a team of motivated fraud coordinators.
Paul Kuehne
Claire Roberts has a very good understanding of claims handling and its tools based on long experience. It was a pleasure to work with her during the implementation of an automated fraud detection system. Her straightforwardness, her open mind, her network and her communication skills ensure a very efficient way of work. In a short time she managed to build up a team of motivated fraud coordinators.
Paul Kuehne
Claire Roberts has a very good understanding of claims handling and its tools based on long experience. It was a pleasure to work with her during the implementation of an automated fraud detection system. Her straightforwardness, her open mind, her network and her communication skills ensure a very efficient way of work. In a short time she managed to build up a team of motivated fraud coordinators.
Paul Kuehne
Claire Roberts has a very good understanding of claims handling and its tools based on long experience. It was a pleasure to work with her during the implementation of an automated fraud detection system. Her straightforwardness, her open mind, her network and her communication skills ensure a very efficient way of work. In a short time she managed to build up a team of motivated fraud coordinators.
Credentials
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Certificate of BCI (Pass with Merit)
Business Continuity Institute (BCI)Feb, 2021- Oct, 2024 -
ZurichLean Yellow Belt
-May, 2016- Oct, 2024 -
Certificate IV Financial Services (General Insurance)
ANZIIF
Experience
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Zurich Australia
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Financial Services
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400 - 500 Employee
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Operational Risk & Business Resilience Manager
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Jul 2020 - Present
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National Liability Claims Manager
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May 2018 - Jul 2020
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Claims Investigation Unit Manager - Aust & NZ
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Aug 2016 - May 2018
Managed the activities of the Claims Investigations Unit in order to prevent, detect and investigate suspected external fraud against the organization and its customers, to ensure that all claims fraud risks are effectively and efficiently governed and managed.The Claims Investigations Unit was able to further develop its counter-fraud capabilities with LOB specific initiatives and fraud analytics, across Australia and NZ.
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ZWoW Navigator
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May 2016 - Aug 2016
Secondment to the Business Transformation Department. Working with the business unit to take them through scope, diagnose, design, plan, implement, manage & sustain phases of a Lean deployment against the 5 Lean dimensions of Voice of the Customer, Process Efficiency, Performance management, Organisation & Skills and Mindsets & Behaviours.
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Technical Motor Claims Manager
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Feb 2001 - Apr 2016
I had various roles within the Motor area, majority of which involved managing teams.Managed a team of technical claims advisors. Focus on KPIs and SLAs with a view to delivering an outstanding claims service and contribute to the overall strategy. I utilised my technical competency along with my leadership skills to get the best out of my people. Project to remove 'waste'/roadblocks with a view to improving the overall operational efficiency of the national claims team. This was an invaluable experience and produced some positive outcomes. Committee member of our Women's Innovation Network within Zurich which focusses on diversity and inclusion within the business. Show less
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Churchill Insurance
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United Kingdom
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Insurance
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1 - 100 Employee
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Assistant Team Leader
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Jan 1999 - Sep 2000
Leading Personal Direct Motor Insurer in Kent, England. Leading Personal Direct Motor Insurer in Kent, England.
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Churchill Insurance
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United Kingdom
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Insurance
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1 - 100 Employee
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Senior Claims Officer
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Sep 1993 - Jan 1998
Managed portfolio of first party, third party property and personal injury claims. Managed portfolio of first party, third party property and personal injury claims.
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Community
