Claire Roberts

Primary Care Digital Envoy at Delt Shared Services Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Plymouth Area, UK

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Experience

    • United Kingdom
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Primary Care Digital Envoy
      • Mar 2023 - Present

      Driving digital innovation, optimisations and best practise across NHS Devon Primary Care. Supporting practice and PCN leads to realise the full benefits of new and existing systems, using learning from both local and national best practice. Driving digital innovation, optimisations and best practise across NHS Devon Primary Care. Supporting practice and PCN leads to realise the full benefits of new and existing systems, using learning from both local and national best practice.

    • United Kingdom
    • Non-profit Organizations
    • 1 - 100 Employee
    • Non Executive Director
      • Jan 2021 - Present

      With responsibility Digital Transformation, Strategy and Succession Planning With responsibility Digital Transformation, Strategy and Succession Planning

    • United States
    • 700 & Above Employee
    • Volunteer
      • Apr 2020 - Mar 2023

      Supporting various charities in their Covid pandemic response – including completing H&S risk management templates, designing and implementing new processes for delivering food parcels and services to vulnerable people Supporting various charities in their Covid pandemic response – including completing H&S risk management templates, designing and implementing new processes for delivering food parcels and services to vulnerable people

    • United Kingdom
    • Industrial Machinery Manufacturing
    • 1 - 100 Employee
    • Planning and Internal Sales Manager
      • Jan 2011 - Dec 2016

      Reporting to Operations Director and responsible for end to end sales and operations planning process including site capacity and scheduling, order management, inventory management and delivery performance for £53m worth of sales. Role sits on the UK senior management team with direct line management of team of 9 combined production planners, schedulers and buyers holding delegated authority for procurement of £26m worth of goods.

    • Business Improvement Manager
      • Mar 2009 - Jan 2011

      Created Business Improvement process to deliver step change improvements in key performance indicators in line with Global Company initiatives. Determined organisational structure, leadership approach, role definition and trained all stakeholders. Embedded process and managed agreed programme within Kawasaki’s 10 year business improvement strategy. Key role in improving customer focus and encouraging a multi-disciplinary, cross functional approach to managing operations. Developed project management core skills across the business. Show less

    • Government Administration
    • 700 & Above Employee
    • External Programmes Manager
      • Sep 2006 - Sep 2008

      Manager of a £7.3m programme of Neighbourhood Renewal on behalf of Plymouth 2020, Local Strategic Partnership. Constituting 52 projects, multiple organisations including Police Service, Fire Service, Learning & Skills Council, Regional Health Authority, 5 PCC Departments. Introduced professional procurement approach to Officers managing public sector contracts Working as an internal consultant, developed a Joint Planning & Commissioning Process across the Local Authority, its mainstream partners and the Third Sector Show less

    • Interim Managing Director
      • Aug 2005 - May 2006

      Reporting to the CEO, responsible for all operational aspects of the Richards Group Recruited new management team including Financial Director, Planning Manager, Purchasing Manager Developed strategy map for Eden Engineering Ltd Introduced strategic procurement approach for highest spend components and services Reporting to the CEO, responsible for all operational aspects of the Richards Group Recruited new management team including Financial Director, Planning Manager, Purchasing Manager Developed strategy map for Eden Engineering Ltd Introduced strategic procurement approach for highest spend components and services

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Global SG&A & ERP Project Manager
      • Sep 2003 - Jul 2005

      Part of Team of Global Leads responsible for driving SG&A reductions and transformational change. One of 6 members of Steering Committee reporting to Division CEO; $400 million turnover, 29 sales offices, 5 factories and 5 design centres. Responsible for the implementation of a global integrated ERP system, using PeopleSoft Software, across all customer facing business processes and financial and administrative back office roles. Formerly Acterna Corporation. Part of Team of Global Leads responsible for driving SG&A reductions and transformational change. One of 6 members of Steering Committee reporting to Division CEO; $400 million turnover, 29 sales offices, 5 factories and 5 design centres. Responsible for the implementation of a global integrated ERP system, using PeopleSoft Software, across all customer facing business processes and financial and administrative back office roles. Formerly Acterna Corporation.

    • United States
    • Telecommunications
    • 700 & Above Employee
    • Operations Programme Manager
      • Apr 2002 - Mar 2003

      During recession company turnover reduced by $600m and decision was taken to rationalise production sites and outsource key production activities. This role oversaw the closure of UK factory and ensured the smooth transition of these activities to Flextronics, a global Electronic Manufacturing Services (EMS) provider, at a production facility based in Poland. Transfer delivered within agreed time frame, and communication programme and change management model ensured retention of key staff. Co-designed and facilitated global workshops to redesign the business model and reshape business processes to support this outsource strategy. Formerly Acterna Corporation Show less

    • Manufacturing and Production Manager
      • Jul 2000 - Mar 2002

      Responsible for Business Planning, S&OP Process, Order Management, Production, Procurement, Material Control, Despatch, Logistics and StoresImplemented cellular manufacturing techniques and developed a business planning process, effectively integrating revenue, capacity and inventory management routines leading to: net inventory reduction of 40%, stock turns increase from 3.2 to 8.2, arrears reduced by of 40%, stock accuracy improved from 4% losses to 0.8%. Company formerly Acterna Corporation. Show less

    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Production Manager
      • Nov 1998 - Jul 2000

      Responsible for Production, Manufacturing Engineering and Sub Contract services for manufacture of key components for Vanguard and Astute class submarines and meeting all regulatory requirements. Supported the change from a MoD cost-plus culture to an environment of continuous improvement, ownership and accountability. Responsible for Production, Manufacturing Engineering and Sub Contract services for manufacture of key components for Vanguard and Astute class submarines and meeting all regulatory requirements. Supported the change from a MoD cost-plus culture to an environment of continuous improvement, ownership and accountability.

  • Dunlop Metalastik, BTR PLC
    • Leicester, United Kingdom
    • Production & Warehouse Manager
      • Jul 1997 - Oct 1998

      Production Manager, responsible for all metal preparation processes across the factory and two production units. Warehouse Manager, Responsible for all warehousing and stores operations, including delivery to all production cells Designed and implemented factory-wide Overall Equipment Effectiveness (OEE) measures Managed under-performing automotive cells where substantial arrears were reduced to zero, productivity increased by 15%. Redesign of warehousing and stores processes resulting from need to improve inventory accuracy and reduce stock losses Show less

    • United Kingdom
    • Motor Vehicle Manufacturing
    • 700 & Above Employee
    • Manufacturing Engineer
      • Oct 1995 - Sep 1996

      Specific responsibility for the implementation of Cellular Manufacturing and Group Technology techniques within the Assembly Division, one year contract whilst studying for degree Specific responsibility for the implementation of Cellular Manufacturing and Group Technology techniques within the Assembly Division, one year contract whilst studying for degree

Education

  • University of Plymouth
    B.Eng (Hons), Manufacturing Systems Engineering
    1993 - 1997
  • Dudley College of Technology
    BPICS Diploma, Production and Inventory Management
    1987 - 1988

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