Experience

Chordiem Ltd

• United Kingdom
• Events Services
• 1 - 100 Employee

• Office Manager

  • Dec 2013 - Present

   Complete company accounts and reconcile  Complete the 13 week forecast to track all incoming and outgoing payments Chase outstanding, overdue, payments  Make all BACS manual payments, including staff salaries Produce company invoices and contracts for confirmed business Ensure the company website is up to date and new information is added regularly Produce weekly sales figures and present at weekly meetings Carry out weekly office audit to ensure office stock levels are maintained Negotiate and arrange new contracts for all company utilities  Build and maintain contracts with suppliers Carry out appraisals for junior staff members Provide general secretarial support to the director of the company



Capita

• Canada
• Financial Services
• 1 - 100 Employee

• Project Administrator

  • Sep 2009 - Dec 2013

   Provide administrative support to IT engineers and ensure project deadlines are met Manage work queues and resolve calls  Work on projects and fixing issue that arise during software releases or updates Build computers and apply required software before delivering to a client  Provide administrative support to IT engineers and ensure project deadlines are met Manage work queues and resolve calls  Work on projects and fixing issue that arise during software releases or updates Build computers and apply required software before delivering to a client



CHORDIEM LIMITED

• United Kingdom
• Consumer Services

• Event Management

  • Nov 2007 - Sep 2009

   Responsible for the whole organisational process of various events including team building, fun days, corporate entertainment and theming - from initial enquiry to hand over Keeping the digital database up to date Creating proposals to fit the client’s brief Ensuring profitable services through use of detailed cost sheets Onsite to assist in the running of various events Liaise with 3rd parties to arrange entertainment, venues, transport etc Stock control for props Invoice clients  Gathering feedback through digital surveys and follow up calls



THREADNEEDLE ASSET MANAGEMENT LIMITED

• United Kingdom
• 1 - 100 Employee

• Helpdesk Analyst

  • May 2005 - Nov 2007

   Provide 1st line support for approx 1500 users Aim to resolve 80% of calls for issues relating to Lotus Notes, Microsoft applications and Threadneedle specific applications.  Provide 1st line support for approx 1500 users Aim to resolve 80% of calls for issues relating to Lotus Notes, Microsoft applications and Threadneedle specific applications.



Zurich Insurance Company Ltd

• Portugal
• Insurance
• 1 - 100 Employee

• IT Helpdesk

  • Sep 1996 - May 2005

   Starting in a general customer services role and developing my career moving through different departments and roles including customer services, call centre, IT Helpdesk and problem management.  Starting in a general customer services role and developing my career moving through different departments and roles including customer services, call centre, IT Helpdesk and problem management.