Experience

Banyan Bar & Kitchen

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Bartender

  • Oct 2020 - Present

  -Preparing and making beverages to specification.-Maintaining bar cleanliness.I have taken a part time role with the company while I complete my studies, I think it is the perfect environment for a student as I am able to have a flexible working pattern. -Preparing and making beverages to specification.-Maintaining bar cleanliness.I have taken a part time role with the company while I complete my studies, I think it is the perfect environment for a student as I am able to have a flexible working pattern.



Carluccio's

• United Kingdom
• Hospitality
• 400 - 500 Employee

• Team Leader

  • Jul 2016 - Apr 2020

  -Served as customer service team lead, enforcing adherence to company policies, answering co- workers questions and training new personnel.-Developed open and professional relationships with team members, enabling better, more effective issue resolution.-Resolved customer disputes in a timely manner, ensuring positive outcomes for maximum satisfaction.-Fare welled customers in a polite, professional manner, maintaining positive impressions of Carluccio's.-Maintained front-of-house areas, creating a clean, safe environment for staff and customers.-Oversaw beverage orders and completed a full stock take every Sunday evening.-Completed end of day banking and handled cash that the waiters had taken that shift.-Locked up the restaurant for the evening, did multiple checks and set the alarm



Las Iguanas

• United Kingdom
• Restaurants
• 300 - 400 Employee

• Bartender

  • Sep 2012 - Dec 2015

  -Served each guest with sincere, positive, pleasant and enthusiastic attitude.-Completed daily logs and filled out other relevant documentation.-Waited on multiple customers at the bar and throughout the bar area.-Maintained full knowledge of all menu items, contents and preparation methods.-Prepared coffee and espresso drinks.-Made product recommendations to customers based on preference, food pairings and special promotions.-Checked patrons identification to ensure minimum age requirements for consumption of alcoholic beverages.-Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.-Processed cash, credit card and voucher payments



DIGITAL Nightclub

• Bar Supervisor

  • Sep 2007 - Sep 2012

  -Promoted fun, safe and inclusive environment by monitoring activity of customers to identify and address behavioral issues.-Responded to guest questions about current facility events and future offerings.-Complied with health and safety practices and procedures.-Oversaw bar inventory, restocked supplies and placed orders.-Maintained full knowledge of all menu items, contents and preparation methods.-Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.-Greeted guests in a timely and professional manner.-Confirmed customers ages for alcohol service and discontinued service to intoxicated guests.-Managed customer service by training staff, overseeing operations and resolve issues quickly.