Experience

Smith

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Analyst

  • Sep 2019 - Present

  · Organize and host requirements gathering workshops with key client stakeholders.· Successfully converted the requirements into actionable user stories and functional documentation. · Organize and host requirements gathering workshops with key client stakeholders.· Successfully converted the requirements into actionable user stories and functional documentation.



3M

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• E-Commerce Analyst

  • Jun 2017 - Sep 2019

  • Gather, analyze, and convert business requirements into user stories for development using agile methodologies.• Work with the UX team to ensure total coverage of business requirements, leading to fewer redesigns and a shortened timeline to implementation. • Lead Production Impact Testing and User Acceptance Testing efforts for 5 countries across Europe, resulting in the successful deployment of 5 localized, world class E-Commerce sites. • Gather, analyze, and convert business requirements into user stories for development using agile methodologies.• Work with the UX team to ensure total coverage of business requirements, leading to fewer redesigns and a shortened timeline to implementation. • Lead Production Impact Testing and User Acceptance Testing efforts for 5 countries across Europe, resulting in the successful deployment of 5 localized, world class E-Commerce sites.



University of Minnesota - Carlson School of Management

• United States
• Higher Education
• 400 - 500 Employee

• Teaching Assistant - Marketing Research

  • Sep 2016 - Dec 2016



3M

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• IT Analyst Intern

  • May 2016 - Aug 2016

  •Trained and supported 20 people from 12 countries across Europe on how to use data conversion tools, and determined causes of data errors •Utilized Accenture SAP tools to facilitate data conversion from legacy systems to a new ERP system•Assisted with the creation of a dashboard to better visualize real-time response data from the 3M.com website •Trained and supported 20 people from 12 countries across Europe on how to use data conversion tools, and determined causes of data errors •Utilized Accenture SAP tools to facilitate data conversion from legacy systems to a new ERP system•Assisted with the creation of a dashboard to better visualize real-time response data from the 3M.com website



Lowe's Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate-Seasonal

  • May 2014 - Aug 2015

  •Provided the highest level of customer service, resulting in the most profitable garden center in the region•Managed the department during off-peak hours with minimal supervision, this included re-organizing the center and assisting customers alone •Interpreted customer’s garden center needs, both over the phone and in person •Provided the highest level of customer service, resulting in the most profitable garden center in the region•Managed the department during off-peak hours with minimal supervision, this included re-organizing the center and assisting customers alone •Interpreted customer’s garden center needs, both over the phone and in person



Loyola Academy

• United States
• Primary and Secondary Education
• 200 - 300 Employee

• Bookstore Associate-Seasonal

  • Jul 2010 - Aug 2015

  •Advised customers during transition periods, such as uniform changes and an iPad pilot program, to facilitate smooth and successful transitions •Trained 5 new employees allowing for a seamless transition after my graduation, maintaining the high quality of customer service •Organized and recalculated totals on over 2,500 invoices annually •Advised customers during transition periods, such as uniform changes and an iPad pilot program, to facilitate smooth and successful transitions •Trained 5 new employees allowing for a seamless transition after my graduation, maintaining the high quality of customer service •Organized and recalculated totals on over 2,500 invoices annually