Experience

Opportunity Education

• United States
• Education Administration Programs
• 1 - 100 Employee

• Director of Product Strategy & Operations

  • 2022 - Present

  - Define business goals and plan quarterly product roadmaps for OE's applications used by students, teachers, and school leaders in the US and Tanzania. - Connect internal cross-functional teams to meet development deadlines and provide great experiences for customers. - Collect input from target customers to ensure products help users solve real-world challenges. - Scope user stories and systems requirements for all technical products.

• Director of Operations for the Quest Forward Network of Schools

  • 2020 - 2022

  - Led the successful implementation of OE's Quest Forward Learning Management Software (LMS) and methodology at high schools across the US and Tanzania. - Created operational frameworks and materials for schools to successfully adopt the Quest Forward Learning platform within six months and guided school leaders through all processes. Ensured all materials address the complexities of organizational change. - Aligned internal OE systems and operational processes to OE strategic goals to scale support and expand the Quest Forward Network. - Provided operational support and training to the OE Tanzania team, and transitioned tools for use in Tanzania. - Supported financial management and operational processes for the Quest Forward Academies, two private high schools in CA and NE. Show less

• Implementation Manager

  • 2017 - 2020

  - Scoped, planned, and managed the implementation of OE’s Quest Forward Learning software platform at schools in the US and in Tanzania.- Served as the logistical point of contact for customers. Maintained open communication to ensure customers received active support as needed. - Provided logistical leadership to all OE team members by developing project plans and managing deliverables. Communicated across teams to ensure plans were completed and deadlines were met. - Developed backend data management systems to configure the Quest Forward apps. Show less

• Training & Support Specialist

  • 2015 - 2017

  - Led remote and in-person training across the US and Tanzania for teachers adopting OE’s software.- Developed Help Center content and other support materials for software end-users.- Established and managed a technical support process for launches of OE's applications.



Duquesne University

• United States
• Higher Education
• 700 & Above Employee

• Editor In Chief

  • Aug 2015 - Jun 2016

  - Restructured university yearbook organization by creating new positions, increasing stipend allocations, and promoting campus-wide involvement in student media.

• Lead Photography Editor

  • Aug 2014 - Jan 2016

  - Managed a photography team of 10 peers to publish weekly issues of the university newspaper.- Interviewed students and community members to write articles about Duquesne University and the surrounding Pittsburgh community.



Duquesne University Small Business Development Center

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Training Assistant

  • Jan 2014 - Jun 2015

  - Assisted at weekly events for local entrepreneurs on topics related to small business development, funding, and management. - Coordinated speakers and vendors for the 2014 Entrepreneurship Growth Conference. - Created promotional materials and developed web content about business topics for clients. - Assisted at weekly events for local entrepreneurs on topics related to small business development, funding, and management. - Coordinated speakers and vendors for the 2014 Entrepreneurship Growth Conference. - Created promotional materials and developed web content about business topics for clients.