Claire Massero
Director of Analytics and Performance Improvement at Legacy Lifecare- Claim this Profile
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Bio
Experience
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Legacy Lifecare
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Director of Analytics and Performance Improvement
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Apr 2021 - Present
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Brigham and Women’s Faulkner Hospital
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United States
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Hospitals and Health Care
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400 - 500 Employee
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Performance Improvement Manager
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Feb 2018 - Apr 2021
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Senior Consultant (Performence Improvement)
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Feb 2017 - Feb 2018
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Brigham and Women's Hospital
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Consultant (Performance Improvement)
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Aug 2014 - Feb 2017
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UMass Memorial Health Care
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Worcester, MA
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Process Improvement Specialist
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Nov 2012 - Aug 2014
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UMass Memorial Medical Center
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United States
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Hospitals and Health Care
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700 & Above Employee
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Process Improvement Coordinator
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Oct 2011 - Nov 2012
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Northeastern University
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United States
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Higher Education
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700 & Above Employee
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Research Assistant
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2009 - 2011
Worked in the Centers for Healthcare Systems Engineering to improve performance in healthcare processes. Specifc projects include applying queuing network and simulation models to identify optimal physician panel size within a primary care clinic in order to improve patient access, patient wait times, and physician utilization. Developing and implementing Microsoft Excel based user-friendly tools using Visual Basic programming software for closed queuing networks to determine process performance measures of a system including time in queue, server utilization level, time in system, and others. Researching how to improve and manage the reusable medical equipment process in a hospital’s SPD department by applying numerous systems engineering tools including quality management, safety, and reliability methods, queuing and simulation models, and logistics and flow models. Show less
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Lincoln Electric
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United States
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Machinery Manufacturing
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700 & Above Employee
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Summer Intern in the New Products Manufacturing Engineering Division
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May 2008 - Aug 2008
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Education
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Northeastern University
MS, Industrial Engineering -
Clemson University
BS, Industrial Engineering